RUN Powered by ADP® vs. kredily vs. SurePayroll By Paychex

Great for small businesses that don't need much guidance and have a good handle on their operations. Once implementation is over the personalized service is not the same. Calling the 800 numbers is a gamble and hold times have been long. The service during implementation is fantastic. We like being able to streamline all our service through one vendor

Incentivized

It covers almost the all the needs of HR. However, in my opinion, the customer support team does not care if you have any issues especially during payout timelines. We had issues with attendance sync for over 3 months, we waited patiently for 3 months for the team to fix the issues, although they attempted a few times, in my experience, they did not care later to respond to calls or emails. In my experience, they give out standardised ticket numbers through email and leave issues unattended just blatantly stating you will recieve a call back (which is never). In my experience, you will definitely get no response even if you have to sort the issue with the team heads. I had the worst experience with the entire team.

Incentivized

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.

Incentivized

• Payroll runs are consistent, timely, and error‑free, even when handling multiple pay rates, deductions, or changes. Direct deposits process smoothly and predictably.
• RUN Powered by ADP® manages federal, state, and local tax withholding, filings, and payments without requiring manual oversight. This significantly reduces compliance risk and administrative workload.
• Common actions—running payroll, adding new employees, updating pay rates—are straightforward and guided, which helps prevent mistakes.

Incentivized

• Super easy interface - honestly running payroll couldn't be easier on their site.
• Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
• Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.

Incentivized

• When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
• I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
• I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.

Incentivized

• My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
• Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
• I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.

Incentivized

The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.

Incentivized

The service works well and the price is worth it.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.

We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

very easy to learn i think it took maybe one payroll to have it down and we were up and running

Incentivized

They were awesome. They knew the system very well and could help me very much.

Incentivized

The customer service team handled it very nicely. We had a rep that came to our office and helped with everything. It was a very easy process.

Incentivized

No, I can't think of any.

Incentivized

We decided to go with RUN Powered by ADP® as they seemed to be the most price conscious with the most up-to-date compliance in the field. Often the competitors cost more for individual services or wanted us to buy a much larger bundle of products than we needed.

Incentivized

We selected kredily for the pricing and package but unfortunately when they do not meet expectations of basic customer care experiences then no software is worth the price paid

Incentivized

I was not part of the committee that selected SurePayroll so I am unsure about why SurePayroll was selected. I do know our Board and Executive Director looked for a platform that was cost-efficient and helped us achieve the goals of our organization without taking up too much time, so that is why we decided on this platform.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

• It has simplified the payroll process allowing more time to be dedicated elsewhere.
• We have been able to consolidate our health benefits, HR support, payroll and 401k all onto one provider, making support easy.
• We found the health deduction calculations and process to be easy-to understand, especially in comparison to our health provider.

Incentivized

• SurePayroll has made my life so much easier. Prior to using a payroll service and trying to do it myself, I was charged fees by the government for failure to file correctly or on time. Having it done professionally and correctly eases stress.

Incentivized