ADP SmartCompliance vs. Proconnect Tax Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP SmartCompliance
Score 8.3 out of 10
N/A
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.N/A
Proconnect Tax Online
Score 8.0 out of 10
N/A
Intuit ProConnect Tax Online is cloud-based professional tax software. It integrates with QuickBooks and includes a client portal so that clients can input their tax data online. ProConnect has a pay-per-return pricing structure.
$70.78
per return 1-9 returns
Pricing
ADP SmartComplianceProconnect Tax Online
Editions & Modules
No answers on this topic
200-299 returns
$35.98
per return
100-199 returns
$43.17
per return
50-99 returns
$55.17
per return
10-49 returns
$62.98
per return
1-9 returns
$70.78
per return
+300 Returns
Custom Pricing
Offerings
Pricing Offerings
ADP SmartComplianceProconnect Tax Online
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPricing varies based upon modules deployed and features enabled.
More Pricing Information
Features
ADP SmartComplianceProconnect Tax Online
Type of tax
Comparison of Type of tax features of Product A and Product B
ADP SmartCompliance
8.9
9 Ratings
12% above category average
Proconnect Tax Online
-
Ratings
Sales and Use Taxes9.53 Ratings00 Ratings
Cross-border Taxes8.17 Ratings00 Ratings
VAT / GST Taxes9.11 Ratings00 Ratings
Energy and Fuel Taxes9.11 Ratings00 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
ADP SmartCompliance
7.4
45 Ratings
5% below category average
Proconnect Tax Online
9.0
7 Ratings
14% above category average
Geolocation for Tax Assessment7.012 Ratings00 Ratings
3rd-Party Software Integrations7.925 Ratings6.03 Ratings
Tax Data Reporting7.544 Ratings10.04 Ratings
Compliance Administration Management6.636 Ratings10.04 Ratings
Tax Exemption Processing7.816 Ratings8.01 Ratings
Tax Document Management6.936 Ratings10.07 Ratings
Complex Tax Scenario Management7.826 Ratings10.06 Ratings
Best Alternatives
ADP SmartComplianceProconnect Tax Online
Small Businesses
TaxJar
TaxJar
Score 8.1 out of 10
TaxJar
TaxJar
Score 8.1 out of 10
Medium-sized Companies
LOVAT
LOVAT
Score 10.0 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
Vertex
Vertex
Score 8.2 out of 10
ADP SmartCompliance
ADP SmartCompliance
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP SmartComplianceProconnect Tax Online
Likelihood to Recommend
8.3
(139 ratings)
8.0
(10 ratings)
Likelihood to Renew
7.7
(32 ratings)
-
(0 ratings)
Usability
7.5
(40 ratings)
-
(0 ratings)
Availability
8.4
(13 ratings)
-
(0 ratings)
Performance
8.1
(13 ratings)
-
(0 ratings)
Support Rating
6.0
(40 ratings)
1.1
(3 ratings)
In-Person Training
5.7
(5 ratings)
-
(0 ratings)
Online Training
7.9
(10 ratings)
-
(0 ratings)
Implementation Rating
5.5
(25 ratings)
-
(0 ratings)
Configurability
7.5
(11 ratings)
-
(0 ratings)
Ease of integration
6.8
(10 ratings)
-
(0 ratings)
Product Scalability
8.1
(12 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(10 ratings)
-
(0 ratings)
Vendor pre-sale
6.4
(9 ratings)
-
(0 ratings)
User Testimonials
ADP SmartComplianceProconnect Tax Online
Likelihood to Recommend
ADP
Customer service when I call in for Wage Payment issues is usually very helpful and I get answers quickly. I have had several different CSRs since we have had ADP SmartCompliance and they have not always been the most helpful or forthcoming with information. It makes it difficult to do what I need to do if I don't have the help and support from those that know what needs to happen and when. I can't always have a conversation with that person when I need to.
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Intuit
Intuit has coined the term "Firm of the Future" and its products live up to that moniker. If you run a practice that is cloud based, paperless and makes use of cutting edge tools such as e-signatures, client portals, etc., then this product will be a good fit for you. If you are slow to change and want to use the traditional desktop computing environment and frequently print client draft returns for review, use wet signatures, etc. then this might not be the product for you. If you are already using some of Intuit's products and plan to implement more business clients into QuickBooks Online, I would say this product is a "must have".
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Pros
ADP
  • It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
  • It helps us quickly and securely issue payment to employees who terminate.
  • We efficiently get our garnishments processed to remain compliant.
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Intuit
  • Final taxes are clear.
  • The esignature is easy most of the time for clients to sign.
  • The dropdown for selecting the right year is clear.
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Cons
ADP
  • ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
  • It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
  • While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
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Intuit
  • Not very many software titles outside the Intuit family can be used to integrate with the product.
  • The UI is a bit dated looking.
  • Can get rather costly if larger volumes of returns are prepared.
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Likelihood to Renew
ADP
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
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Intuit
No answers on this topic
Usability
ADP
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
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Intuit
No answers on this topic
Reliability and Availability
ADP
We always rec'd update maintenance outages schedule from ADP by e-mail and we can plan ahead for the planned outages. I normally did not see any unplanned outage and the system is always available to use with no issue. Only 1 thing that sometime the system freeze for no reason
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Intuit
No answers on this topic
Performance
ADP
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
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Intuit
No answers on this topic
Support Rating
ADP
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
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Intuit
The support is, excellent and Intuit overall provides good support. Their customer service representatives are friendly and always assist with issues when needed. There are multiple ways to contact the support team. I have not sued them though very much for technical tax issues and primarily the customer service team when needed.
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In-Person Training
ADP
ADP also provide in person training which can fit into our schedule. The are flexible on timing. We always have a pack schedule and not able to attend training in person if not available. Not sure the in person training with recording that can share with us especially we can review it again and again
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Intuit
No answers on this topic
Online Training
ADP
They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
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Intuit
No answers on this topic
Implementation Rating
ADP
Although there are meeting schedule time to time during the implementation, however, some of the time the account manager is not able to attend or miss the meeting. as that said, never able to get a full house to discuss thing in detail with a group. ADP need to look into this
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Intuit
No answers on this topic
Alternatives Considered
ADP
ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.
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Intuit
I think ProConnect Tax Online is better than competitors. As I am new to my career, the only software I have used are ProConnect Tax Online, and Thomson Reuters Ultra Tax. I prefer cloud-based software, but I think Ultra Tax is easier software to learn on. It is easier to learn on because it is form based
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Scalability
ADP
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
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Intuit
No answers on this topic
Return on Investment
ADP
  • The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.
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Intuit
  • Just being the administrative assistant I can't really talk on ROI - that would be for my boss to address. But since our office strives to be completely paperless efiling fits in with our paperless narrative.
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ScreenShots

ADP SmartCompliance Screenshots

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