What users are saying about

ADP TotalSource

15 Ratings
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Score 6.9 out of 101

ADP Workforce Now

471 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

ADP Workforce Now

With the upgrade to Workforce Now - I love that you can view your payroll preview almost instantly - no more waiting for the reports to process. The ease of making corrections is also very fast. The old system you had to wait a certain amount of time before you could reject a payroll and reprocess once the corrections are made. We have 160 employees and I have payroll completed within 4 hours from reviewing timecards to printing reports and processing the general ledger.
Karen Webb profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
ADP Workforce Now
7.6
Employee demographic data
ADP TotalSource
7.3
ADP Workforce Now
8.1
Employment history
ADP TotalSource
8.3
ADP Workforce Now
8.1
Job profiles and administration
ADP TotalSource
7.7
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
ADP Workforce Now
7.4
Organizational charting
ADP TotalSource
8.5
ADP Workforce Now
6.6
Organization and location management
ADP TotalSource
7.4
ADP Workforce Now
7.3
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.3
ADP Workforce Now
8.0

Payroll Management

ADP TotalSource
8.7
ADP Workforce Now
8.1
Pay calculation
ADP TotalSource
8.4
ADP Workforce Now
8.7
Support for external payroll vendors
ADP TotalSource
9.7
ADP Workforce Now
7.4
Benefit plan administration
ADP TotalSource
8.7
ADP Workforce Now
8.0
Direct deposit files
ADP TotalSource
9.0
ADP Workforce Now
8.6
Salary revision and increment management
ADP TotalSource
9.3
ADP Workforce Now
7.8
Reimbursement management
ADP TotalSource
7.0
ADP Workforce Now
7.7

Leave and Attendance Management

ADP TotalSource
8.5
ADP Workforce Now
8.1
Approval workflow
ADP TotalSource
8.0
ADP Workforce Now
8.1
Balance details
ADP TotalSource
8.5
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP TotalSource
9.0
ADP Workforce Now
8.1

Employee Self Service

ADP TotalSource
8.3
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP TotalSource
8.7
ADP Workforce Now
8.7
Update personal information
ADP TotalSource
8.7
ADP Workforce Now
8.7
View company policy documentation
ADP TotalSource
8.0
ADP Workforce Now
8.6
Employee recognition
ADP TotalSource
8.0
ADP Workforce Now
7.6
View job history
ADP TotalSource
8.4
ADP Workforce Now
7.6

Asset Management

ADP TotalSource
8.0
ADP Workforce Now
6.0
Tracking of all physical assets
ADP TotalSource
8.0
ADP Workforce Now
6.0

HR Reporting

ADP TotalSource
8.0
ADP Workforce Now
7.0
Report builder
ADP TotalSource
8.0
ADP Workforce Now
7.1
Pre-built reports
ADP TotalSource
8.0
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP TotalSource
8.0
ADP Workforce Now
7.0

Onboarding

ADP TotalSource
8.8
ADP Workforce Now
5.5
New hire portal
ADP TotalSource
8.5
ADP Workforce Now
6.1
Manager tracking tools
ADP TotalSource
9.0
ADP Workforce Now
4.9

Performance and Goals

ADP TotalSource
7.0
ADP Workforce Now
7.8
Corporate goal setting
ADP TotalSource
6.0
ADP Workforce Now
7.6
Individual goal setting
ADP TotalSource
8.0
ADP Workforce Now
7.8
Line-of sight-visibility
ADP TotalSource
6.0
ADP Workforce Now
7.7
Performance tracking
ADP TotalSource
8.0
ADP Workforce Now
7.9

Performance Management

ADP TotalSource
7.6
ADP Workforce Now
7.5
Performance plans
ADP TotalSource
6.0
ADP Workforce Now
7.6
Performance improvement plans
ADP TotalSource
9.0
ADP Workforce Now
7.4
Review status tracking
ADP TotalSource
7.0
ADP Workforce Now
7.7
Review reminders
ADP TotalSource
8.0
ADP Workforce Now
7.4
Multiple review frequency
ADP TotalSource
8.0
ADP Workforce Now
7.3

Succession Planning

ADP TotalSource
7.0
ADP Workforce Now
6.0
Create succession plans/pools
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate ranking
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate search
ADP TotalSource
8.0
ADP Workforce Now
6.3
Candidate development
ADP TotalSource
6.0
ADP Workforce Now
6.2

Recruiting / ATS

ADP TotalSource
7.4
ADP Workforce Now
6.6
Job Requisition Management
ADP TotalSource
6.0
ADP Workforce Now
7.9
Company Website Posting
ADP TotalSource
8.0
ADP Workforce Now
7.5
Publish to Social Media
ADP TotalSource
7.0
ADP Workforce Now
7.4
Job Search Site Posting
ADP TotalSource
9.0
ADP Workforce Now
6.6
Duplicate Candidate Prevention
ADP TotalSource
6.0
ADP Workforce Now
2.3
Applicant Tracking
ADP TotalSource
7.0
ADP Workforce Now
7.3
Notifications and Alerts
ADP TotalSource
9.0
ADP Workforce Now
7.5

Pros

  • It does a great job of keeping track of all your pay at various other jobs that also use ADP TotalSource. You can easily log in and verify any information that you might need to check on.
  • The privacy feature is really great so that only you can see documents with financial information on them.
  • The app is also really handy and easily accessible. You can pull up anything in a pinch if you don't have access to your work computer at the same time that you need to look up something.
No photo available
  • Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
  • Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
  • Ability to handle all of our state and local taxes. We have 9 states and many locals.
Karen Webb profile photo

Cons

  • I wish that there was a feature that would allow you to do some financial planning with your money.
  • If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
  • One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.
No photo available
  • Reporting can be somewhat challenging. You're able to build your reports and they've done a good job of streamlining the process but sometimes finding the correct code for reporting can be challenging. However, they have a team that builds custom reports for you so that's a small complaint.
Tara Kelly profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

No score
No answers yet
No answers on this topic
ADP Workforce Now8.1
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now6.3
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
No photo available
Clients chose ADP workforce NOW and required specialist for implementation and ADP provided referal
Les Meyer profile photo

Return on Investment

  • It has helped us to keep track of various financial information for employees and this has helped our HR department.
  • We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
  • We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.
No photo available
  • We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Les Meyer profile photo

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.