What users are saying about
20 Ratings
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636 Ratings
20 Ratings
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Score 5.7 out of 101

ADP Workforce Now

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636 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

ADP Workforce Now

ADP has many bells and whistles that might not be appropriate for a smaller company - however they can usually tailor it down for them. I think it would be good for just about any other company. They are frequently updating their contents so if you don't like change you might not want to use them. But their changes are usually based on feedback from the users - so it's really a good thing.
Pattie Curry, SPHR, SHRM-SCP, MBA profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.3
ADP Workforce Now
7.9
Employee demographic data
ADP TotalSource
7.7
ADP Workforce Now
8.1
Employment history
ADP TotalSource
8.4
ADP Workforce Now
8.3
Job profiles and administration
ADP TotalSource
7.7
ADP Workforce Now
8.1
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.6
ADP Workforce Now
7.6
Organizational charting
ADP TotalSource
8.7
ADP Workforce Now
7.1
Organization and location management
ADP TotalSource
7.6
ADP Workforce Now
7.9
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.5
ADP Workforce Now
8.4

Payroll Management

ADP TotalSource
7.4
ADP Workforce Now
8.3
Pay calculation
ADP TotalSource
7.4
ADP Workforce Now
8.8
Support for external payroll vendors
ADP TotalSource
9.8
ADP Workforce Now
7.6
Benefit plan administration
ADP TotalSource
7.4
ADP Workforce Now
8.3
Direct deposit files
ADP TotalSource
7.7
ADP Workforce Now
8.8
Salary revision and increment management
ADP TotalSource
9.3
ADP Workforce Now
8.2
Reimbursement management
ADP TotalSource
2.6
ADP Workforce Now
8.3

Leave and Attendance Management

ADP TotalSource
6.2
ADP Workforce Now
8.4
Approval workflow
ADP TotalSource
6.1
ADP Workforce Now
8.2
Balance details
ADP TotalSource
6.2
ADP Workforce Now
8.7
Annual carry-forward and encashment
ADP TotalSource
6.4
ADP Workforce Now
8.4

Employee Self Service

ADP TotalSource
7.9
ADP Workforce Now
8.4
View and generate pay and benefit information
ADP TotalSource
8.1
ADP Workforce Now
8.7
Update personal information
ADP TotalSource
8.1
ADP Workforce Now
8.9
View company policy documentation
ADP TotalSource
7.4
ADP Workforce Now
8.6
Employee recognition
ADP TotalSource
8.0
ADP Workforce Now
7.9
View job history
ADP TotalSource
7.7
ADP Workforce Now
7.7

Asset Management

ADP TotalSource
8.3
ADP Workforce Now
6.0
Tracking of all physical assets
ADP TotalSource
8.3
ADP Workforce Now
6.0

HR Reporting

ADP TotalSource
5.0
ADP Workforce Now
7.6
Report builder
ADP TotalSource
6.0
ADP Workforce Now
7.7
Pre-built reports
ADP TotalSource
4.7
ADP Workforce Now
7.7
Ability to combine HR data with external data
ADP TotalSource
4.4
ADP Workforce Now
7.5

Onboarding

ADP TotalSource
5.9
ADP Workforce Now
5.4
New hire portal
ADP TotalSource
6.0
ADP Workforce Now
6.1
Manager tracking tools
ADP TotalSource
5.7
ADP Workforce Now
4.8

Performance and Goals

ADP TotalSource
7.0
ADP Workforce Now
7.8
Corporate goal setting
ADP TotalSource
6.0
ADP Workforce Now
7.5
Individual goal setting
ADP TotalSource
8.0
ADP Workforce Now
7.9
Line-of sight-visibility
ADP TotalSource
6.0
ADP Workforce Now
7.6
Performance tracking
ADP TotalSource
8.0
ADP Workforce Now
8.2

Performance Management

ADP TotalSource
8.0
ADP Workforce Now
7.2
Performance plans
ADP TotalSource
6.0
ADP Workforce Now
7.4
Performance improvement plans
ADP TotalSource
9.0
ADP Workforce Now
7.3
Review status tracking
ADP TotalSource
8.5
ADP Workforce Now
7.2
Review reminders
ADP TotalSource
8.7
ADP Workforce Now
7.0
Multiple review frequency
ADP TotalSource
8.0
ADP Workforce Now
7.0

Succession Planning

ADP TotalSource
7.0
ADP Workforce Now
6.0
Create succession plans/pools
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate ranking
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate search
ADP TotalSource
8.0
ADP Workforce Now
6.3
Candidate development
ADP TotalSource
6.0
ADP Workforce Now
6.2

Recruiting / ATS

ADP TotalSource
7.4
ADP Workforce Now
6.5
Job Requisition Management
ADP TotalSource
6.0
ADP Workforce Now
7.7
Company Website Posting
ADP TotalSource
8.0
ADP Workforce Now
7.5
Publish to Social Media
ADP TotalSource
7.0
ADP Workforce Now
6.8
Job Search Site Posting
ADP TotalSource
9.0
ADP Workforce Now
6.5
Duplicate Candidate Prevention
ADP TotalSource
6.0
ADP Workforce Now
2.3
Applicant Tracking
ADP TotalSource
7.0
ADP Workforce Now
7.1
Notifications and Alerts
ADP TotalSource
9.0
ADP Workforce Now
7.7

Pros

ADP TotalSource

  • During my 1 and 1/2 years of frustration, ADP does nothing well.
Connie Bechtolt, CPA, MBA profile photo

ADP Workforce Now

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

ADP TotalSource

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo

ADP Workforce Now

  • Customer Service - quicker response to email support requests
  • Benefit Accruals - don't know how to make sure they are working correctly. When the year turns over there is no way to make sure the payrolls covering the end of December booked time off requests to the year just finished instead of adding it to the new year. I end up making a lot of adjustments in January.
  • Filters for reports - not always the easiest to figure out what filter to use for reports
Connie Francis profile photo

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 8.9
Based on 32 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 8.6
Based on 17 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP profile photo

Support

ADP TotalSource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.6
Based on 16 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

ADP TotalSource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.6
Based on 9 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

ADP TotalSource

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
No photo available

ADP Workforce Now

I liked Kronos and we had Payroll Centrics Evolution Management on board to go to a bigger company. I would have liked to go to Kronos which I used for many years. They went with our sister company's ADP and I was forced to use ADP. I had used ADP prior to Kronos and had major service issues and did not like the attention that our account was not receiving.
Laura Robledo profile photo

Return on Investment

ADP TotalSource

  • ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
  • ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.
No photo available

ADP Workforce Now

  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski profile photo

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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