What users are saying about
16 Ratings

ADP Workforce Now

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490 Ratings
16 Ratings
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Score 6.8 out of 101

ADP Workforce Now

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490 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
ADP Workforce Now
7.7
Employee demographic data
ADP TotalSource
7.3
ADP Workforce Now
8.1
Employment history
ADP TotalSource
8.4
ADP Workforce Now
8.2
Job profiles and administration
ADP TotalSource
7.6
ADP Workforce Now
7.8
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
ADP Workforce Now
7.5
Organizational charting
ADP TotalSource
8.5
ADP Workforce Now
6.6
Organization and location management
ADP TotalSource
7.4
ADP Workforce Now
7.5
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
ADP Workforce Now
8.1

Payroll Management

ADP TotalSource
8.7
ADP Workforce Now
8.2
Pay calculation
ADP TotalSource
8.4
ADP Workforce Now
8.8
Support for external payroll vendors
ADP TotalSource
9.7
ADP Workforce Now
7.6
Benefit plan administration
ADP TotalSource
8.7
ADP Workforce Now
8.1
Direct deposit files
ADP TotalSource
9.0
ADP Workforce Now
8.7
Salary revision and increment management
ADP TotalSource
9.3
ADP Workforce Now
7.9
Reimbursement management
ADP TotalSource
7.0
ADP Workforce Now
8.0

Leave and Attendance Management

ADP TotalSource
8.5
ADP Workforce Now
8.2
Approval workflow
ADP TotalSource
8.0
ADP Workforce Now
8.1
Balance details
ADP TotalSource
8.5
ADP Workforce Now
8.2
Annual carry-forward and encashment
ADP TotalSource
9.0
ADP Workforce Now
8.4

Employee Self Service

ADP TotalSource
8.4
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP TotalSource
8.7
ADP Workforce Now
8.7
Update personal information
ADP TotalSource
8.7
ADP Workforce Now
8.7
View company policy documentation
ADP TotalSource
8.0
ADP Workforce Now
8.5
Employee recognition
ADP TotalSource
8.0
ADP Workforce Now
7.3
View job history
ADP TotalSource
8.4
ADP Workforce Now
7.6

Asset Management

ADP TotalSource
8.0
ADP Workforce Now
6.0
Tracking of all physical assets
ADP TotalSource
8.0
ADP Workforce Now
6.0

HR Reporting

ADP TotalSource
8.0
ADP Workforce Now
7.0
Report builder
ADP TotalSource
8.0
ADP Workforce Now
7.0
Pre-built reports
ADP TotalSource
8.0
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP TotalSource
8.0
ADP Workforce Now
7.0

Onboarding

ADP TotalSource
8.8
ADP Workforce Now
5.5
New hire portal
ADP TotalSource
8.6
ADP Workforce Now
6.1
Manager tracking tools
ADP TotalSource
9.0
ADP Workforce Now
4.8

Performance and Goals

ADP TotalSource
7.0
ADP Workforce Now
7.7
Corporate goal setting
ADP TotalSource
6.0
ADP Workforce Now
7.5
Individual goal setting
ADP TotalSource
8.0
ADP Workforce Now
7.8
Line-of sight-visibility
ADP TotalSource
6.0
ADP Workforce Now
7.6
Performance tracking
ADP TotalSource
8.0
ADP Workforce Now
7.8

Performance Management

ADP TotalSource
7.6
ADP Workforce Now
7.1
Performance plans
ADP TotalSource
6.0
ADP Workforce Now
7.3
Performance improvement plans
ADP TotalSource
9.0
ADP Workforce Now
7.1
Review status tracking
ADP TotalSource
7.0
ADP Workforce Now
7.3
Review reminders
ADP TotalSource
8.0
ADP Workforce Now
7.0
Multiple review frequency
ADP TotalSource
8.0
ADP Workforce Now
6.9

Succession Planning

ADP TotalSource
7.0
ADP Workforce Now
6.0
Create succession plans/pools
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate ranking
ADP TotalSource
7.0
ADP Workforce Now
5.8
Candidate search
ADP TotalSource
8.0
ADP Workforce Now
6.3
Candidate development
ADP TotalSource
6.0
ADP Workforce Now
6.2

Recruiting / ATS

ADP TotalSource
7.4
ADP Workforce Now
6.8
Job Requisition Management
ADP TotalSource
6.0
ADP Workforce Now
8.1
Company Website Posting
ADP TotalSource
8.0
ADP Workforce Now
7.8
Publish to Social Media
ADP TotalSource
7.0
ADP Workforce Now
7.7
Job Search Site Posting
ADP TotalSource
9.0
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP TotalSource
6.0
ADP Workforce Now
2.3
Applicant Tracking
ADP TotalSource
7.0
ADP Workforce Now
7.4
Notifications and Alerts
ADP TotalSource
9.0
ADP Workforce Now
7.7

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo

Usability

No score
No answers yet
No answers on this topic
ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now7.0
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
Clients chose ADP workforce NOW and required specialist for implementation and ADP provided referal
Les Meyer profile photo

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Les Meyer profile photo

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.