What users are saying about

ADP Workforce Now

470 Ratings
Score 7 out of 101

FinancialForce HCM

11 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

FinancialForce HCM

FinancialForce HCM is well suited when it comes to any of our workers.[They] can request time off, and immediately their manager gets an email notification to approve or reject their request - this saves paper and saves time while still having a paper trail for the request.
The fact that it's a managed packaged - we've requested a lot of customization that couldn't be done which makes it hard to meet our needs.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
FinancialForce HCM
8.5
Employee demographic data
ADP Workforce Now
8.1
FinancialForce HCM
7.7
Employment history
ADP Workforce Now
8.1
FinancialForce HCM
8.0
Job profiles and administration
ADP Workforce Now
7.7
FinancialForce HCM
9.1
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
FinancialForce HCM
9.5
Organizational charting
ADP Workforce Now
6.6
FinancialForce HCM
8.5
Organization and location management
ADP Workforce Now
7.3
FinancialForce HCM
8.7
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
FinancialForce HCM
8.2

Payroll Management

ADP Workforce Now
8.1
FinancialForce HCM
7.6
Pay calculation
ADP Workforce Now
8.7
FinancialForce HCM
8.2
Support for external payroll vendors
ADP Workforce Now
7.5
FinancialForce HCM
8.7
Benefit plan administration
ADP Workforce Now
8.0
FinancialForce HCM
6.8
Direct deposit files
ADP Workforce Now
8.6
FinancialForce HCM
8.0
Salary revision and increment management
ADP Workforce Now
7.9
FinancialForce HCM
7.4
Reimbursement management
ADP Workforce Now
7.7
FinancialForce HCM
6.5

Leave and Attendance Management

ADP Workforce Now
8.1
FinancialForce HCM
8.2
Approval workflow
ADP Workforce Now
8.1
FinancialForce HCM
7.9
Balance details
ADP Workforce Now
8.1
FinancialForce HCM
8.3
Annual carry-forward and encashment
ADP Workforce Now
8.1
FinancialForce HCM
8.2

Employee Self Service

ADP Workforce Now
8.2
FinancialForce HCM
7.7
View and generate pay and benefit information
ADP Workforce Now
8.8
FinancialForce HCM
7.6
Update personal information
ADP Workforce Now
8.7
FinancialForce HCM
8.1
View company policy documentation
ADP Workforce Now
8.6
FinancialForce HCM
7.4
Employee recognition
ADP Workforce Now
7.6
FinancialForce HCM
7.9
View job history
ADP Workforce Now
7.6
FinancialForce HCM
7.6

Asset Management

ADP Workforce Now
6.0
FinancialForce HCM
8.0
Tracking of all physical assets
ADP Workforce Now
6.0
FinancialForce HCM
8.0

HR Reporting

ADP Workforce Now
7.0
FinancialForce HCM
8.0
Report builder
ADP Workforce Now
7.1
FinancialForce HCM
7.8
Pre-built reports
ADP Workforce Now
7.0
FinancialForce HCM
8.4
Ability to combine HR data with external data
ADP Workforce Now
7.0
FinancialForce HCM
7.9

Onboarding

ADP Workforce Now
5.5
FinancialForce HCM
7.3
New hire portal
ADP Workforce Now
6.1
FinancialForce HCM
6.9
Manager tracking tools
ADP Workforce Now
4.9
FinancialForce HCM
7.8

Performance and Goals

ADP Workforce Now
7.8
FinancialForce HCM
7.6
Corporate goal setting
ADP Workforce Now
7.7
FinancialForce HCM
7.6
Individual goal setting
ADP Workforce Now
7.9
FinancialForce HCM
7.0
Line-of sight-visibility
ADP Workforce Now
7.7
FinancialForce HCM
7.2
Performance tracking
ADP Workforce Now
7.9
FinancialForce HCM
8.7

Performance Management

ADP Workforce Now
7.5
FinancialForce HCM
7.5
Performance plans
ADP Workforce Now
7.6
FinancialForce HCM
8.2
Performance improvement plans
ADP Workforce Now
7.5
FinancialForce HCM
7.4
Review status tracking
ADP Workforce Now
7.7
FinancialForce HCM
6.9
Review reminders
ADP Workforce Now
7.4
FinancialForce HCM
7.7
Multiple review frequency
ADP Workforce Now
7.3
FinancialForce HCM
7.4

Succession Planning

ADP Workforce Now
6.0
FinancialForce HCM
6.4
Create succession plans/pools
ADP Workforce Now
5.8
FinancialForce HCM
5.8
Candidate ranking
ADP Workforce Now
5.8
FinancialForce HCM
6.6
Candidate search
ADP Workforce Now
6.3
FinancialForce HCM
6.8
Candidate development
ADP Workforce Now
6.2
FinancialForce HCM
6.6

Recruiting / ATS

ADP Workforce Now
6.7
FinancialForce HCM
7.7
Job Requisition Management
ADP Workforce Now
7.9
FinancialForce HCM
8.4
Company Website Posting
ADP Workforce Now
7.5
FinancialForce HCM
7.4
Publish to Social Media
ADP Workforce Now
7.5
FinancialForce HCM
7.7
Job Search Site Posting
ADP Workforce Now
6.7
FinancialForce HCM
8.2
Duplicate Candidate Prevention
ADP Workforce Now
2.3
FinancialForce HCM
7.6
Applicant Tracking
ADP Workforce Now
7.3
FinancialForce HCM
7.2
Notifications and Alerts
ADP Workforce Now
7.6
FinancialForce HCM
7.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Requesting time off.
  • Storing legal documentation.
  • Integrating with CRM.
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • It's a managed package - so limited editing.
  • Needs to have private folders/data storage.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
We are happy with ADP Workforce Now. Set up is rather simple and will accommodate almost any/every need for your business in the areas of HR, Payroll., & Compliance. Support can be inconsistent but every process has an online manual with step by step instructions that make troubleshooting much easier. We rarely need to call support. Payroll tax is and tax filing are second to none and processing/importing is rather simple.
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.1
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.2
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo
From a pricing perspective, FinancialForce HCM is very competitive in both licensing and implementation costs. Ultimately having an application that was native to Salesforce drove our final decision. While we were hoping to find an application that included the ability to process payroll internally we settled on the process of linking to a 3rd party vendor. The other options were either too pricey or lacked some of the key functionality we required.
Machell Enke profile photo

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • Gained efficiencies in having workforce on one system of record - Salesforce
  • Ability to see full life cycle of Hire to Retire without having to utilize excel or other systems
  • Requires a resource who is proficient at Salesforce administrative tasks
Machell Enke profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

FinancialForce HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details