What users are saying about

ADP Workforce Now

469 Ratings
Score 7 out of 101

SilkRoad Onboarding

20 Ratings
Score 8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SilkRoad Onboarding

It is well suited to larger; more complex organizations that require multiple workflows or have multiple brands. This system would be overkill to a small business that really doesn't have a large volume of hiring or a complex hiring process.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SilkRoad Onboarding
Employee demographic data
ADP Workforce Now
8.0
SilkRoad Onboarding
Employment history
ADP Workforce Now
8.1
SilkRoad Onboarding
Job profiles and administration
ADP Workforce Now
7.7
SilkRoad Onboarding
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SilkRoad Onboarding
Organizational charting
ADP Workforce Now
6.6
SilkRoad Onboarding
Organization and location management
ADP Workforce Now
7.3
SilkRoad Onboarding
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
SilkRoad Onboarding

Payroll Management

ADP Workforce Now
8.1
SilkRoad Onboarding
Pay calculation
ADP Workforce Now
8.7
SilkRoad Onboarding
Support for external payroll vendors
ADP Workforce Now
7.5
SilkRoad Onboarding
Benefit plan administration
ADP Workforce Now
8.0
SilkRoad Onboarding
Direct deposit files
ADP Workforce Now
8.7
SilkRoad Onboarding
Salary revision and increment management
ADP Workforce Now
7.9
SilkRoad Onboarding
Reimbursement management
ADP Workforce Now
7.7
SilkRoad Onboarding

Leave and Attendance Management

ADP Workforce Now
8.1
SilkRoad Onboarding
Approval workflow
ADP Workforce Now
8.1
SilkRoad Onboarding
Balance details
ADP Workforce Now
8.1
SilkRoad Onboarding
Annual carry-forward and encashment
ADP Workforce Now
8.1
SilkRoad Onboarding

Employee Self Service

ADP Workforce Now
8.2
SilkRoad Onboarding
View and generate pay and benefit information
ADP Workforce Now
8.8
SilkRoad Onboarding
Update personal information
ADP Workforce Now
8.7
SilkRoad Onboarding
View company policy documentation
ADP Workforce Now
8.6
SilkRoad Onboarding
Employee recognition
ADP Workforce Now
7.6
SilkRoad Onboarding
View job history
ADP Workforce Now
7.6
SilkRoad Onboarding

Asset Management

ADP Workforce Now
6.0
SilkRoad Onboarding
Tracking of all physical assets
ADP Workforce Now
6.0
SilkRoad Onboarding

HR Reporting

ADP Workforce Now
7.0
SilkRoad Onboarding
Report builder
ADP Workforce Now
7.1
SilkRoad Onboarding
Pre-built reports
ADP Workforce Now
7.0
SilkRoad Onboarding
Ability to combine HR data with external data
ADP Workforce Now
7.0
SilkRoad Onboarding

Onboarding

ADP Workforce Now
5.5
SilkRoad Onboarding
8.6
New hire portal
ADP Workforce Now
6.1
SilkRoad Onboarding
7.6
Manager tracking tools
ADP Workforce Now
4.9
SilkRoad Onboarding
9.1
Compliance tracking and reporting
ADP Workforce Now
SilkRoad Onboarding
9.2

Performance and Goals

ADP Workforce Now
7.8
SilkRoad Onboarding
7.3
Corporate goal setting
ADP Workforce Now
7.7
SilkRoad Onboarding
8.0
Individual goal setting
ADP Workforce Now
7.9
SilkRoad Onboarding
8.0
Line-of sight-visibility
ADP Workforce Now
7.7
SilkRoad Onboarding
Performance tracking
ADP Workforce Now
7.9
SilkRoad Onboarding
4.0
Subordinate goal setting
ADP Workforce Now
SilkRoad Onboarding
9.0

Performance Management

ADP Workforce Now
7.5
SilkRoad Onboarding
8.0
Performance plans
ADP Workforce Now
7.6
SilkRoad Onboarding
Performance improvement plans
ADP Workforce Now
7.5
SilkRoad Onboarding
Review status tracking
ADP Workforce Now
7.7
SilkRoad Onboarding
Review reminders
ADP Workforce Now
7.4
SilkRoad Onboarding
Multiple review frequency
ADP Workforce Now
7.3
SilkRoad Onboarding
Reporting
ADP Workforce Now
SilkRoad Onboarding
8.0

Succession Planning

ADP Workforce Now
6.0
SilkRoad Onboarding
4.0
Create succession plans/pools
ADP Workforce Now
5.8
SilkRoad Onboarding
Candidate ranking
ADP Workforce Now
5.8
SilkRoad Onboarding
2.0
Candidate search
ADP Workforce Now
6.3
SilkRoad Onboarding
6.0
Candidate development
ADP Workforce Now
6.2
SilkRoad Onboarding

Recruiting / ATS

ADP Workforce Now
6.7
SilkRoad Onboarding
8.3
Job Requisition Management
ADP Workforce Now
7.9
SilkRoad Onboarding
9.0
Company Website Posting
ADP Workforce Now
7.5
SilkRoad Onboarding
9.0
Publish to Social Media
ADP Workforce Now
7.5
SilkRoad Onboarding
9.0
Job Search Site Posting
ADP Workforce Now
6.7
SilkRoad Onboarding
7.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SilkRoad Onboarding
7.0
Applicant Tracking
ADP Workforce Now
7.3
SilkRoad Onboarding
8.0
Notifications and Alerts
ADP Workforce Now
7.6
SilkRoad Onboarding
9.0
Customized Application Form
ADP Workforce Now
SilkRoad Onboarding
6.0
Resume Management
ADP Workforce Now
SilkRoad Onboarding
7.0
Candidate Search
ADP Workforce Now
SilkRoad Onboarding
7.0
Collaboration
ADP Workforce Now
SilkRoad Onboarding
8.0
Task Creation and Delegation
ADP Workforce Now
SilkRoad Onboarding
9.7
Email Templates
ADP Workforce Now
SilkRoad Onboarding
9.8
User Permissions
ADP Workforce Now
SilkRoad Onboarding
9.0
Reporting
ADP Workforce Now
SilkRoad Onboarding
9.7

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • It tracks the progress of the consultant's online paperwork on your dashboard. You will be able to see what tasks have been completed.
  • Its very computer friendly. Never heard a complaint about not being able to access the site.
Jessica Reyna profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Maybe in the state tax forms when working and living in a different state, some auto populate fields when onboarding New Jersey, New York and Pennsylvania.
  • Adding a task can be tricky as well. It is hard to locate the proper task you are looking for in the list. The list needs to be more user friendly.
Jessica Reyna profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
SilkRoad Onboarding7.0
Based on 3 answers
Excellent features and comprehensive, but complex as compared to some other systems.
Kristen Sykes, PHR profile photo

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
SilkRoad Onboarding3.0
Based on 1 answer
The individual contact people are alot more helpful than support@silkroad.com. However, once you're live, you're not supposed to use those contact people anymore, and it takes a couple days to even get an initial response from support.
No photo available

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
SilkRoad Onboarding4.0
Based on 1 answer
SilkRoad's training/demo video was viewed well prior to beginning implementation. HR Team did not remember details and the video was not sufficient enough to understand all of the features within the system in order to communicate needs to the vendor/implementation expert. Implementation should have been walked through, step by step, by the vendor and each section of their required spreadsheet and the development of the portal should have been explained in depth.
Kristen Sykes, PHR profile photo

Alternatives Considered

The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo
I am not a part of the selection process and have only used RedCarpet.
Cassandra L. Arnold profile photo

Return on Investment

  • We are now able to focus on other areas of our business instead of trying to build reports manually.
  • Our payroll is now in our hands. We know the process, where the money is going and how to resolve issues for our employees.
  • The organizational charts have saved our owners and all of our managers a ton of time and effort knowing what their orgs look like. We didn't have anything like that before that wasn't completely manual.
Nicole Rieger profile photo
  • We are able to track the employee's progress with the new hire paperwork better.
  • We are able to onboard the employee faster and effectively.
Jessica Reyna profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SilkRoad Onboarding

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details