What users are saying about

AgoraPulse

Top Rated
265 Ratings

Tracx

18 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Tracx

18 Ratings
Score 6.7 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Tracx

I would definitely recommend it to people who work in social media and are creating social media reports for clients
Lynzee Jablonka profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Tracx
Boolean keyword searches
AgoraPulse
7.8
Tracx
Filtering out noise/spam
AgoraPulse
7.1
Tracx
Sentiment analysis
AgoraPulse
9.1
Tracx
Broad channel coverage
AgoraPulse
8.5
Tracx

Publishing

AgoraPulse
8.1
Tracx
Content planning and scheduling
AgoraPulse
8.8
Tracx
Audience targeting
AgoraPulse
6.7
Tracx
Content optimization
AgoraPulse
9.1
Tracx
Workflow management
AgoraPulse
7.9
Tracx

Engagement

AgoraPulse
7.5
Tracx
Automated routing and prioritization
AgoraPulse
6.4
Tracx
Customer interaction histories
AgoraPulse
8.4
Tracx
Bulk actions
AgoraPulse
7.9
Tracx

Marketing

AgoraPulse
7.6
Tracx
Lead generation
AgoraPulse
6.5
Tracx
Content marketing
AgoraPulse
9.1
Tracx
Paid media management
AgoraPulse
8.2
Tracx
Campaigns and promotions
AgoraPulse
6.7
Tracx

Channel coverage/integration

AgoraPulse
8.6
Tracx
Twitter
AgoraPulse
9.2
Tracx
Facebook
AgoraPulse
8.9
Tracx
Instagram
AgoraPulse
7.8
Tracx

Reporting/analytics

AgoraPulse
7.3
Tracx
Campaign success analytics
AgoraPulse
7.6
Tracx
Real-time tracking
AgoraPulse
7.4
Tracx
Competitor analysis
AgoraPulse
6.9
Tracx

Account management

AgoraPulse
7.4
Tracx
Role-based user permissions & privileges
AgoraPulse
8.3
Tracx
Mobile access
AgoraPulse
6.6
Tracx

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • Pulling Reports: Tracx pulls a multitude of reports - all of which are very easy to read and digest!
  • Customer Service - We were assigned a rep named Dan, and he is amazing. He responds right away and doesn't hesitate to hop on a call when we need him to.
Lynzee Jablonka profile photo

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • Identifying good vs. bad vs. neutral sentiment.
  • Word clouds are a bit vague.
  • Overall usability and functionality certainly takes awhile to pick up fluently.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Tracx8.3
Based on 4 answers
Tracx is a solid software for identifying customer sentiment that would otherwise go unheard and undocumented by our company. We're able to report to our CEO the good and the bad with actual data and do so on an attractive interface. It is also essential in helping us prepare queries well in advance.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I preferred using AgoraPulse to Hootsuite because of the user interface and organization of information. I found it easier to toggle between platforms and find the data I wanted on AgoraPulse. I also found the analytics reports to be easier to scroll through and analyze. Functionality seems to be comparable between them
Alexandria Schultz profile photo
Tracx is better as a listening tool, where as the ones I mentioned above served our team in a community management function.
No photo available

Return on Investment

  • quick and easy moderation allowing us to access more important things quicker.
Jayden Andersen profile photo
  • Increased awareness in the social media space
  • Helped tailor posts to audience
Joelle Chiasson profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Tracx

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Tracx Editions & Modules
Tracx
Additional Pricing Details

Tracx More Information