Likelihood to Recommend Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like
Slack , etc.
Read full review I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
Read full review Pros Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision. I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person. There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation. Read full review It's great for call center setups It's nice to have the ability to use the desk phone or a soft phone It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful. Read full review Cons No schedule for bank holidays No feature to update more than one phone line at the same time Admins don't have access to the timeline of a call to see with which agent it rang Missing agent-specific stats when your phone lines are organized in teams If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold Read full review Sometimes it needs multiple tries to sign in and this has been troublesome At times I have missed call records and it bugs when you really need to listen to the call for details If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations Read full review Likelihood to Renew I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
Read full review Support Rating We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Read full review Alternatives Considered We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Read full review Jive is behind the times in terms of user interface and functionality.
Read full review Return on Investment Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account. Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing. The only positive impact has been the collaborative experience and being able to maintain a virtual office Read full review Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker It's provided a uniform system for our entire company It isn't very user friendly, so the transition to Contivio was very rough Read full review ScreenShots