Alchemer, formerly SurveyGizmo vs Qualaroo

• Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
• Easy and intuitive survey building.
• Pretty good out-of-the-box survey analysis.

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• Qualaroo does a great job of being able to capture additional information about a respondent, like their UTM data
• Qualaroo does a great job at providing exportable, raw data for deeper analysis
• Qualaroo does a great job at providing emails to give quick snapshots at how your survey "nudge" is performing
• Qualaroo has great support and lots of documentation online to help
• Qualaroo has easily digestible dashboards to get quick insights
• Qualaroo makes it easy to duplicate and rerun surveys "nudges"

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• Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
• Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
• Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
• Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
• Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.

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• The way regular expression targeting works can be quirky, depending on how your site works. A "nudge" that is sometimes supposed to display only on certain pages will sometimes carry over to a page where it should not display.
• The interface for editing and sequencing steps within a "nudge" becomes cumbersome once there are more than just 3-4 questions/screens bundled into the "nudge" (think 3-4 single-question pages of a typical web survey). You can use branch logic to make a very sophisticated question sequence and you can preview/test thoroughly, but it's a challenging UI for advanced use cases.
• The "exit survey" functionality does not work well on landing pages because the "exit" nudge displays when a user's mouse is in the tabs or navigation area of the browser. That's often where a user's mouse is located on page load for a landing page (especially direct navigation), so the "nudge" displays too quickly. There's no ability to set a delay before the exit "nudge" can be triggered.
• Qualaroo's NPS question type is too constraining (no control over labels) and the presentation looks dated compared to other micro-survey tools that I've seen since we signed up for Qualaroo.

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• SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
• SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
• You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.

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• Compared with other online surveys, Qualaroo nudge is pretty easy to spot, and the response rate is extraordinary.
• Our company mainly uses Qualaroo to recognize the needs of customers on particular web pages and how they can be taken care of.
• We can plan our sales strategy to generate additional leads.

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