What users are saying about
40 Ratings
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Score 8.4 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Qualaroo

It worked well for us in these scenarios:
  • Collecting and scheduling targeted customers for user testing or product feedback interviews.
  • Asking targeted questions about what specific customers want or need help with achieving, to spark ideas and see if our expectations match what customers tell us.
  • Providing step-by-step guidance to explore hypotheses about what kind of assistance will best help new customers. (When these are successful, they are formally built into the customer experience.)
  • Gathering data to share between groups to help address differences in expectation or opinion.
Aniket Ubhe | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Qualaroo
8.7
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Qualaroo
8.5
Themes
Alchemer, formerly SurveyGizmo
5.6
Qualaroo
8.3
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Qualaroo
9.2

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Qualaroo
8.8
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Qualaroo
9.2
Question design help
Alchemer, formerly SurveyGizmo
9.3
Qualaroo
8.5
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Qualaroo
8.8

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Qualaroo
8.3
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Qualaroo
8.3

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Qualaroo
8.3
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Qualaroo
8.8
Data export
Alchemer, formerly SurveyGizmo
9.8
Qualaroo
8.2
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Qualaroo
8.8
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Qualaroo
8.2
Analytics
Alchemer, formerly SurveyGizmo
9.6
Qualaroo
7.6

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Qualaroo
9.2
Access controls
Alchemer, formerly SurveyGizmo
8.2
Qualaroo
9.1
Compliance
Alchemer, formerly SurveyGizmo
9.7
Qualaroo
9.3

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Qualaroo
8.3
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Qualaroo
7.7
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Qualaroo
8.9

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Qualaroo

  • Qualaroo does a great job of being able to capture additional information about a respondent, like their UTM data
  • Qualaroo does a great job at providing exportable, raw data for deeper analysis
  • Qualaroo does a great job at providing emails to give quick snapshots at how your survey "nudge" is performing
  • Qualaroo has great support and lots of documentation online to help
  • Qualaroo has easily digestible dashboards to get quick insights
  • Qualaroo makes it easy to duplicate and rerun surveys "nudges"
Meredith Walter | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Qualaroo

  • The way regular expression targeting works can be quirky, depending on how your site works. A "nudge" that is sometimes supposed to display only on certain pages will sometimes carry over to a page where it should not display.
  • The interface for editing and sequencing steps within a "nudge" becomes cumbersome once there are more than just 3-4 questions/screens bundled into the "nudge" (think 3-4 single-question pages of a typical web survey). You can use branch logic to make a very sophisticated question sequence and you can preview/test thoroughly, but it's a challenging UI for advanced use cases.
  • The "exit survey" functionality does not work well on landing pages because the "exit" nudge displays when a user's mouse is in the tabs or navigation area of the browser. That's often where a user's mouse is located on page load for a landing page (especially direct navigation), so the "nudge" displays too quickly. There's no ability to set a delay before the exit "nudge" can be triggered.
  • Qualaroo's NPS question type is too constraining (no control over labels) and the presentation looks dated compared to other micro-survey tools that I've seen since we signed up for Qualaroo.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.1
Based on 3 answers
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
Anonymous | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Qualaroo

Qualaroo 9.7
Based on 4 answers
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Anonymous | TrustRadius Reviewer

Performance

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
Anonymous | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Qualaroo

Qualaroo 9.3
Based on 5 answers
I love the user experience and the data that Qualaroo provides - basically I find this tool really great when it comes to increasing the conversion rate of the website. As it gave a great idea of what our users are thinking and feeling in the real time.
Anonymous | TrustRadius Reviewer

In-Person Training

Alchemer, formerly SurveyGizmo

No answers on this topic

Qualaroo

Not available for the Pro edition.
Anonymous | TrustRadius Reviewer

Online Training

Alchemer, formerly SurveyGizmo

No answers on this topic

Qualaroo

Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
Anonymous | TrustRadius Reviewer

Implementation Rating

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 2 answers
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Qualaroo

Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience.When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Nuno Luz | TrustRadius Reviewer

Scalability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Qualaroo

  • Compared with other online surveys, Qualaroo nudge is pretty easy to spot, and the response rate is extraordinary.
  • Our company mainly uses Qualaroo to recognize the needs of customers on particular web pages and how they can be taken care of.
  • We can plan our sales strategy to generate additional leads.
Prachi Bajaj | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qualaroo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Qualaroo
9.2

Likelihood to Renew

Alchemer, formerly SurveyGizmo
Qualaroo
8.1

Usability

Alchemer, formerly SurveyGizmo
8.0
Qualaroo
9.7

Reliability and Availability

Alchemer, formerly SurveyGizmo
Qualaroo
10.0

Performance

Alchemer, formerly SurveyGizmo
Qualaroo
8.0

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Qualaroo
9.3

Implementation Rating

Alchemer, formerly SurveyGizmo
Qualaroo
9.0

Scalability

Alchemer, formerly SurveyGizmo
Qualaroo
5.0

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