62 Ratings
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Score 7.5 out of 100
Top Rated
265 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.6

    Amazon Chime

    76%

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    High quality video

    7.5
    75%
    27 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    6.9
    69%
    22 Ratings
    N/A
    0 Ratings

    Mobile support

    7.6
    76%
    22 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.2

    Amazon Chime

    82%

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Whiteboards

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.4

    Amazon Chime

    74%

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    7.1
    71%
    22 Ratings
    N/A
    0 Ratings

    Meeting initiation

    7.6
    76%
    25 Ratings
    N/A
    0 Ratings

    Integrates with social media

    7.6
    76%
    10 Ratings
    N/A
    0 Ratings

    Record meetings / events

    7.5
    75%
    24 Ratings
    N/A
    0 Ratings

    Slideshows

    7.1
    71%
    22 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    7.9

    Amazon Chime

    79%

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features

    Live chat

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    Audience polling

    7.8
    78%
    10 Ratings
    N/A
    0 Ratings

    Q&A

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.6

    Amazon Chime

    86%

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features

    User authentication

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Amazon Chime is rated higher in 1 area: Support Rating
    • Salesforce Experience Cloud (formerly Salesforce Community Cloud) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Amazon Chime

    75%
    28 Ratings
    8.8

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    88%
    50 Ratings

    Usability

    Amazon Chime

    N/A
    0 Ratings
    9.4

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    94%
    4 Ratings

    Performance

    Amazon Chime

    N/A
    0 Ratings
    9.1

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    91%
    10 Ratings

    Support Rating

    8.6

    Amazon Chime

    86%
    16 Ratings
    7.6

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    76%
    33 Ratings

    Likelihood to Recommend

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
    Jason Guinn | TrustRadius Reviewer

    Pros

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    YagneshKumar Patel | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
    • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
    Pedro Henrique de Almeida | TrustRadius Reviewer

    Cons

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Emma McCarthy | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
    • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Amazon Chime

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Salesforce Experience Cloud (formerly Salesforce Community Cloud) Editions & Modules

    Additional Pricing Details

    Usability

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
    Based on 4 answers
    Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
    Anonymous | TrustRadius Reviewer

    Performance

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
    Based on 10 answers
    It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
    Based on 33 answers
    We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
    Joseph Alleruzzo | TrustRadius Reviewer

    Alternatives Considered

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
    Ravinder Beniwal | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud (formerly Salesforce Community Cloud)

    • Improved online admission application completion rates from mid-60%s to mid-80%s.
    • Positive user experience from start-to-finish to leverage one data system for all prospective student data
    • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
    Nathan Baker | TrustRadius Reviewer

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