32 Ratings
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Score 8.5 out of 100
250 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
High quality audio
Amazon Chime
8.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
High quality video
Amazon Chime
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Low bandwidth requirements
Amazon Chime
8.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Mobile support
Amazon Chime
8.2
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Screen Sharing

Amazon Chime
8.6
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Desktop sharing
Amazon Chime
9.2
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Whiteboards
Amazon Chime
8.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Online Meetings / Events

Amazon Chime
9.1
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Calendar integration
Amazon Chime
9.0
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Meeting initiation
Amazon Chime
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Integrates with social media
Amazon Chime
9.5
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Record meetings / events
Amazon Chime
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Slideshows
Amazon Chime
9.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Online Events Collaboration

Amazon Chime
9.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Live chat
Amazon Chime
9.1
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Audience polling
Amazon Chime
9.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Q&A
Amazon Chime
9.1
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Online Events Security

Amazon Chime
9.2
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
User authentication
Amazon Chime
9.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Participant roles & permissions
Amazon Chime
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Confidential attendee list
Amazon Chime
9.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Experience Cloud (formerly Salesforce Community Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.5

Usability

Amazon Chime
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4

Performance

Amazon Chime
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1

Support Rating

Amazon Chime
8.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.6

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