What users are saying about
86 Ratings
21 Ratings
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Score 8.5 out of 101
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

Amplitude Analytics

If you do not have an analytics tool, Amplitude is a best in class option that a sophisticated organization can use for free. They offer a large amount of support if you're looking to move to a paid plan. They release new features consistently and do a great job of educating users on those new features
Ted Bennett profile photo

Kissmetrics

The product is conceptually brilliant, but there are some definite rough spots. As noted, second level support and the visual design elements are the two biggest ones.
No photo available

Pros

Amplitude Analytics

  • Visualization
  • Ease of Use
  • Non-technical UI
  • Always releasing new features
  • Wide range of functionality
  • Great design!
Ted Bennett profile photo

Kissmetrics

  • Very simple UX for non tech professionals
  • Keeps the important metrics front and center with daily summaries
  • Easy to integrate with minimal burden on systems
SAM Rizvi profile photo

Cons

Amplitude Analytics

  • Pricing tiers other than free
  • More easily shareable charts to members of our teams who don't have logins
  • Not much else, the product is very sweet!
Ted Bennett profile photo

Kissmetrics

  • Better documentation and tutorials, perhaps.
Travis Wright profile photo

Likelihood to Renew

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 7.4
Based on 27 answers
Will definitely renew.
Travis Wright profile photo

Usability

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 7.1
Based on 6 answers
Funnel analytics reporting is generally quite good. The drag-and-drop functionality is great and it's easy to use. I would rate this a 7 or so. The problem is the home page or dashboard. This consists of a bunch of boxes with numbers in them and is very weak on visual design. It's quite confusing to look at and doesn't give an instant visual picture as to what is happening. It seems as though this was not given very much thought by the team. The Google Analytics dashboard is very much stronger in terms of visual design.
No photo available

Reliability and Availability

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 8.3
Based on 6 answers
No uptime issues
No photo available

Performance

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 8.5
Based on 6 answers
No performance issues.
No photo available

Support

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 9.0
Based on 9 answers
Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.
No photo available

In-Person Training

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 9.1
Based on 1 answer
Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.
No photo available

Online Training

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 8.6
Based on 3 answers
I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc.This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.
No photo available

Implementation

Amplitude Analytics

No score
No answers yet
No answers on this topic

Kissmetrics

Kissmetrics 7.3
Based on 7 answers
The JavaScript integration is right for most purposes for most web sites, and makes everything much simpler
No photo available

Alternatives Considered

Amplitude Analytics

Free pricing tier and the ability to work with personal user data were the most important advantages when we started using Amplitude.
Eugene Bos profile photo

Kissmetrics

Google Analytics, SiteCatalyst - KM does what it does well, which is user-level analysis. The other products are very good for segmentation, data extraction, etc...KM is good for very specific analysis
Jeffrey James profile photo

Return on Investment

Amplitude Analytics

  • Positive: Quicker analysis of our important business funnels
  • Positive: Decreased time asking engineering to run reports
  • Positive: Easy collaboration and funnel development
Ted Bennett profile photo

Kissmetrics

  • Faster lead conversion
  • Better ROI
Travis Wright profile photo

Pricing Details

Amplitude Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amplitude Analytics Editions & Modules

Amplitude Analytics
Additional Pricing Details

Kissmetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$1,500*
1.  per installation

Kissmetrics Editions & Modules

Kissmetrics
Edition
Growth
$5001
Power
$8501
Enterprise
Custom1
1. Monthly Tracked People
Additional Pricing Details
What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified.

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