What users are saying about

Smartlook<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

117 Ratings

Amplitude Analytics

13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Smartlook<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

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Likelihood to Recommend

Amplitude Analytics

If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary
No photo available

Smartlook

For anyone that sells on the internet.
Gustavo Penna profile photo

Pros

  • You can always get up-to-date usage data on all of our users. It is really down to the minute information, with basically no delays.
  • There are so many usage events. Events basically exist for every possible action a user can take in the software.
  • The charts and everything are very customizable and easy to navigate even if you are not familiar with analyzing data.
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  • It really shows your visitors' behavior on your website, it shows where do they hesitate, why do they leave the website, etc.
  • Smartlook videos can help you notice a lot of new things, like problems or potential improvements. Sometimes, otherwise, you don't notice a bug on your website, because you do not really use it as much as your visitors.
  • You can sort your videos based on what you are interested in. For example, I always want to see what our registered visitors do, so I sort my videos and see only visitors who were on the "sign in" page.
Jakub Hanyáš profile photo

Cons

  • Marketing and Sales actions are on separate objects.
  • events can be unreliable as both software update and change. Sometimes they can stop triggering and it's not immediately acknowledged
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  • I've just used the free version of it, so I'm not the right person to answer that question right now. Anyway, even the free version has helped me a lot.
  • One think that could be done is to identify the website owner and remove it from the analytics. I'd rather just see other people's data and not what I'm doing on my website. I'm not sure if it is just a configuration item that I'm not aware of, or if it is something missing on the application.
Maria João Nogueira profile photo

Alternatives Considered

A lot of data can be tracked via manual tracking or linking to an excel sheet, but with such a huge amount of data, it is far easier to have all of it laid out in an easy to read format. The charts and graphs are easy to use and are really pretty user-friendly. The hardest part is in simply finding the event that you want to use.
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I chose Smartlook because it records actual visitors who find my website throughout the course of their internet search or by coming in directly. UserTesting sends in users to review the website, but since they aren't actually looking for my services their experience will be different. Smartlook lets me see what my real visitors, real customers, are experiencing and what their pain points are. It allows me to address the issues that real customers might be having.
Kat Merriman profile photo

Return on Investment

  • Positive: Quicker analysis of our important business funnels
  • Positive: Decreased time asking engineering to run reports
  • Positive: Easy collaboration and funnel development
Ted Bennett profile photo
  • Smartlook has allowed me to optimize my website based on user experiences and see where I have problems and fix them quickly. I know this has improved my conversion rates and helped in increase profits.
Kat Merriman profile photo

Screenshots

Amplitude Analytics

Pricing Details

Amplitude Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smartlook

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*
1.  per installation
Additional Pricing Details