AnyDesk vs. N-able Take Control

If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform

• It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
• We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
• It allows auto adapt resolution, it displays the remote system according to the host systems resolution.

Incentivized

• Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
• If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.

Incentivized

• The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
• When it comes to Mac AnyDesk may seem a little complex at early times.
• Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.

• Performance on low-end machines.
• Verbosity when changing stream quality.
• File manager needs improving, dragging files causes graphical issues.
• Connection time needs to be reduced.
• Ability to adjust re-connection time.
• Integration with more password-storage applications.
• Screen blanking is buggy in some instances and makes the session unusable.

Incentivized

AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.

I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

Incentivized

The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.

We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes

Incentivized

• Reduce time and efforts spare for sorting out issues.
• Increase the overall revenue as able to share and present our products to customers easily and in detail.
• Control our expenses as we can handle any issue that arises remotely.
• Improve overall customer services as we act quickly and promptly with any issues.

Incentivized

• We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
• Remote access is only a click away saving our techs time
• Reliable connection mean issues are resolved without having to 'fix' the remote access first