What users are saying about
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17 Ratings
86 Ratings
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Score 6.7 out of 100

ISL Light

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17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Anonymous | TrustRadius Reviewer

ISL Light

Fast responding with high quality screen share functionality is the most valuable part of ISL Light, I think. Stable service provided ISL world network must be excellent. This is really stable.This stability in its infrastructure is one of the most important points when you chose the product.However, it maybe difficult to check its stability. In that case, I think a free trial can help.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.8
ISL Light
7.4
Screen sharing
Apple Remote Desktop
10.0
ISL Light
8.5
File transfer
Apple Remote Desktop
5.9
ISL Light
7.6
Instant message
Apple Remote Desktop
9.6
ISL Light
7.3
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
ISL Light
4.1
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
ISL Light
7.5
Over-the-Internet remote session
Apple Remote Desktop
10.0
ISL Light
9.1
Initiate remote control from mobile
Apple Remote Desktop
2.5
ISL Light
8.3
Remote management of servers & workstations
Apple Remote Desktop
9.8
ISL Light
8.5
Remote Active Directory® management
Apple Remote Desktop
10.0
ISL Light
5.2
Centralized management dashboard
Apple Remote Desktop
4.9
ISL Light
6.6
Session record
Apple Remote Desktop
6.9
ISL Light
7.8
Annotations
Apple Remote Desktop
6.0
ISL Light
7.5
Monitoring and Alerts
Apple Remote Desktop
9.5
ISL Light
7.0
Multi-platform remote control
Apple Remote Desktop
10.0
ISL Light
8.9

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta | TrustRadius Reviewer

ISL Light

  • Access to my work computer. Not just to my email but also to all the files on the different servers.
  • The software is very stable. It allows me to work without communication problems.
  • It is very simple to use. I didn't have to read any manuals to be able to use it.
Tatjana Zupan | TrustRadius Reviewer

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Anonymous | TrustRadius Reviewer

ISL Light

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Mauricio Amaya | TrustRadius Reviewer

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop

Apple Remote Desktop 9.7
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Support Rating

Apple Remote Desktop

Apple Remote Desktop 5.3
Based on 4 answers
I've never had to get support for ARD, so I can't give a real opinion.
Isidoro &quot;Roy&quot; Jovero | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Implementation Rating

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
Very quick and easy install with no real issues
Kevin B. Richardson II | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley | TrustRadius Reviewer

ISL Light

I was using TeamViewer but in recent years but it is has been too difficult to use, as there are too many different download options required for the various platforms people use. I don't know what they are using and neither do my clients! ISL Light eliminates this problem and allows me and my clients to get on quickly to resolve whatever the problem is. Being able to visualize the problem. Testing out different options save a lot of time for both my clients and also my self. The result is a resolution of problems in 50% of the time.
nigel billam | TrustRadius Reviewer

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power | TrustRadius Reviewer

ISL Light

  • Saves time and cost by not needing to travel to client site so much.
  • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
  • We can offer support to more than one client at the same time.
Jernej Praprotnik | TrustRadius Reviewer

Screenshots

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ISL Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
19.95 $*

* per month

Rating Summary

Likelihood to Recommend

Apple Remote Desktop
7.4
ISL Light
9.1

Likelihood to Renew

Apple Remote Desktop
10.0
ISL Light

Usability

Apple Remote Desktop
9.7
ISL Light

Support Rating

Apple Remote Desktop
5.3
ISL Light

Implementation Rating

Apple Remote Desktop
10.0
ISL Light

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