Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
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Splashtop
Score 9.2 out of 10
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Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote…
Apple Remote Desktop is a good product when you have a need to manage Apple computers on-site and don't want a cloud solution with a recurring cost. We prefer it as an alternative or secondary solution in case your primary software has issues. I wouldn't use it as my only …
For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Splashtop is well suited for providing instant remote support to end users from anywhere at any time. It is also perfect for accessing systems remotely for administrative purposes . It's also a great way to have a quick list of all of your computer assets and see which of them are online and which user is currently logged into it.
Remote admin support with optional pre installed client software showing in my management screen.
Optional SOS one time install for support on machines that aren't in my usual client pool
Simple file transfer from client to admin.
Good video rendering over the network that can be used for remote work if needed, even in graphic demanding tasks.
Capabilities to see limited hardware and software specifications on client workstations, including the logged in user, OS version, and IP address at last log in.
I would like to see more included Unix scrips that can be pushed to clients.
Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Occasionally, Splashtop is unable to wake a sleeping Apple computer and the system must be woke from a local sign-in (requiring interaction from a person on-site), or from a sign-in from another computer on the network.
Silent admin logins; the ability for an admin to access a system without sending or alerting the user.
Admin monitor to allow admin to have a visual reference to connection times and duration.
Better monitoring of system on-line and off-line. Currently this results in hundreds of emails generated when an Apple system goes to sleep or wakes. This isn't important unless there is an issue and generates too much notices to be given attention.
Apple systems, there is confusion when installing the streamer and desktop, often the desktop is installed when only the streamer is needed.
System names in the admin. We often have a remote system with the same username as the local system, or we clone the local system to be the remote system. This has resulted in off-site systems that attempt to connect to themselves instead of the in-office system. Changing the names in the admin does not have any affect to resolve. Re-installation doesn't always resolve the issue.
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
We have reached out to Splashtop support a handful of times and always received a response in a timely manner. Their support is helpful and thorough and lived up to the expectations we had for them. All of our support requests have been handled by either chat or email and both were excellent!
None. It was simple and straight forward. I wasn't sure how it would go. I had a question for starting the process and called Splashtop. Support was excellent and took away and concerns that I had. In the final analysis it was very simple. It was much easier than when I implented Teamviewer!
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
As a computer technician, quality remote software is a must. Splashtop is nearly limitless for a low fee of $60 per year.
Since I can open concurrent sessions, I sometimes work on 3 or 4 computers remotely at the same time.
Since I can have the account open on more than one device at a time, my employee can be working remotely on a client's computer from one device, while I'm working from another device on other clients' computers.
Splashtop times each session, so billing our clients is extremely easy.
