What users are saying about
5 Ratings
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110 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.2 out of 101

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

AppNeta

AppNeta is well suited any place where there are customer facing applications where speed/efficiency determines the customer perception of business service.
Richard Phung profile photo

New Relic

Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
No photo available

Feature Rating Comparison

Application Performance Management

AppNeta
New Relic
7.8
Application monitoring
AppNeta
New Relic
9.5
Database monitoring
AppNeta
New Relic
7.8
Threshold alerts
AppNeta
New Relic
8.4
Predictive capabilities
AppNeta
New Relic
6.8
Application performance management console
AppNeta
New Relic
8.4
Collaboration tools
AppNeta
New Relic
6.5
Out-of-the box templates to monitor applications
AppNeta
New Relic
7.8
Application dependency mapping and thresholding
AppNeta
New Relic
7.5
Virtualization monitoring
AppNeta
New Relic
8.3
Server availability and performance monitoring
AppNeta
New Relic
8.7
Server usage monitoring and capacity forecasting
AppNeta
New Relic
7.9
IT Asset Discovery
AppNeta
New Relic
5.9

Pros

AppNeta

  • AppNeta provides detailed application availability & uptime.
  • AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
  • AppNeta sends notifications of service downtime that aids in technical dispatch.
Richard Phung profile photo

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure profile photo

Cons

AppNeta

  • AppNeta could bundle all of their applications together. We received a demo for TraceView which allows insight on specific DB & API calls which is very valuable, but was not part of our original agreement/pricing structure.
Richard Phung profile photo

New Relic

  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
Ben McClure profile photo

Likelihood to Renew

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 8 answers
New Relic has become a cornerstone tracing and application performance tool for our executive team.
Travis Crowder profile photo

Usability

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 3 answers
I use New Relic on daily basis to monitor my app. New Relic has made life so easy.
No photo available

Reliability and Availability

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry profile photo

Performance

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry profile photo

Support

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 3 answers
They have been good, when ever we had a problem, they helped us, pretty quickly.
No photo available

Implementation

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 4 answers
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Alternatives Considered

AppNeta

We currently use Nagios/GroundWork and Cacti to perform network monitoring. AppNeta's UI is far superior.
Richard Phung profile photo

New Relic

Boundary is a great product but the developer friendliness and the early maturity of the New Relic offering was influential in picking New Relic.
Shantu Roy profile photo

Scalability

AppNeta

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry profile photo

Return on Investment

AppNeta

No answers on this topic

New Relic

  • Better customer service
  • Noteable gains in performance as compared to competitors
  • Influencing future engineering efforts with lessons learnt.
Shantu Roy profile photo

Pricing Details

AppNeta

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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