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3 Ratings
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Score 8.7 out of 101
20 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.
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Heap

Heap is one of the best analytics tools I've ever used, bar none. It's powerful and flexible and can be used in an impressive variety of applications. I would not hesitate to recommend it for nearly any purpose, including a non-traditional use as a replacement for something like Google Analytics. The only scenarios in which I would advise against Heap as your sole solution would be if native Android app analytics are critical to your business or if extensive custom reporting is required for your site or app. Even in those cases, Heap could play a role in your tracking, but it probably couldn't do the whole job on its own.
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Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures
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  • Heap is powerful, but you don't need to be a power user to take advantage of its features. With a simple interface, it's easy to assemble queries and reports on any kind of action users take on your site or app.
  • Heap's ability to track individual users, leads, and customers through their entire journey is incredibly valuable. It can give you a more complete picture into how people are interacting with your site beyond the "perfect" user stories you've envisioned.
  • Heap's visual design is clean and easy to navigate. The charts, graphs, and flow charts that it generates are easy for anyone to understand, and reports don't need any preparation before sending to upper management or C-suite members.
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Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste
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  • Standard integration with external database systems, CRMs and call tracking would be a nice feature.
Kevin Thomson profile photo

Likelihood to Renew

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Heap10.0
Based on 1 answer
We rely on Heap for essential data on website performance and how our website traffic contributes to revenue.
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Alternatives Considered

No answers on this topic
Heap is built in a fundamentally different way from other web and app analytics tools. Instead of looking at an existing data structure and attempting to apply logic to it, you build queries and reports in Heap based on real actions that users take. You can create these flows yourself or use Heap's data to see what your users are really doing, not just what you think or hope they are doing. This user-oriented approach gives you a complete and accurate picture of your users' experience rather than leaving you attempting to come up with theories about why numbers and graphs look the way they do.
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Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention
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  • It's allowed us to take a deeper look into our AB tests for our client and given us better insight into our results, thereby avoiding the costly mistake of mis-diagnosing the data and moving in the wrong direction.
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Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Heap

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details