Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.6 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
ON24
Score 8.4 out of 10
N/A
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.N/A
Pricing
Arts PeopleON24
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Arts PeopleON24
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.
More Pricing Information
Features
Arts PeopleON24
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Arts People
-
Ratings
ON24
7.3
376 Ratings
11% below category average
Calendar integration00 Ratings8.0322 Ratings
Meeting initiation00 Ratings7.03 Ratings
Integrates with social media00 Ratings2.02 Ratings
Record meetings / events00 Ratings8.5359 Ratings
Slideshows00 Ratings9.0356 Ratings
Event registration00 Ratings9.4354 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Arts People
-
Ratings
ON24
8.6
378 Ratings
7% above category average
Live chat00 Ratings7.03 Ratings
Audience polling00 Ratings9.3341 Ratings
Q&A00 Ratings9.4375 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Arts People
-
Ratings
ON24
8.3
350 Ratings
3% below category average
User authentication00 Ratings8.02 Ratings
Participant roles & permissions00 Ratings8.2340 Ratings
Confidential attendee list00 Ratings8.7325 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
Arts People
-
Ratings
ON24
8.2
352 Ratings
1% below category average
Branding options00 Ratings8.6345 Ratings
Integration to Marketing Automation00 Ratings7.7299 Ratings
Best Alternatives
Arts PeopleON24
Small Businesses
OneCause
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Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Enterprises
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arts PeopleON24
Likelihood to Recommend
10.0
(1 ratings)
8.6
(420 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(39 ratings)
Usability
-
(0 ratings)
9.3
(21 ratings)
Availability
-
(0 ratings)
8.2
(207 ratings)
Performance
-
(0 ratings)
6.5
(5 ratings)
Support Rating
-
(0 ratings)
9.1
(28 ratings)
In-Person Training
-
(0 ratings)
7.4
(2 ratings)
Online Training
-
(0 ratings)
7.4
(3 ratings)
Implementation Rating
-
(0 ratings)
8.5
(9 ratings)
Configurability
-
(0 ratings)
7.9
(4 ratings)
Ease of integration
-
(0 ratings)
8.2
(3 ratings)
Product Scalability
-
(0 ratings)
9.0
(189 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(5 ratings)
Vendor pre-sale
-
(0 ratings)
8.8
(5 ratings)
User Testimonials
Arts PeopleON24
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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ON24
We have been using On24 for consumer-facing webinars as we are a B-2-C business and I find that it works very well. I know that many other companies also use this for B-2-B marketing, and I could imagine that it would work well in those scenarios as well. We use On24 for everything from the first contact with a lead to converting an existing lead to a client.
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Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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ON24
  • Engagement tools to help audience members focus on the important pieces of the material.
  • Back end analytics allowed for us to understand customer sentiment.
  • Produce live panel discussions in addition to showing slideware and polls.
  • Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.
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Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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ON24
  • We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
  • Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
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Likelihood to Renew
Neon One, LLC
No answers on this topic
ON24
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
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Usability
Neon One, LLC
No answers on this topic
ON24
97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
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Reliability and Availability
Neon One, LLC
No answers on this topic
ON24
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
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Performance
Neon One, LLC
No answers on this topic
ON24
Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
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Support Rating
Neon One, LLC
No answers on this topic
ON24
ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
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In-Person Training
Neon One, LLC
No answers on this topic
ON24
Most points of relevance were covered as far as I can remember.
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Online Training
Neon One, LLC
No answers on this topic
ON24
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
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Implementation Rating
Neon One, LLC
No answers on this topic
ON24
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
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Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Read full review
ON24
We moved from GoTo Webinar around 3 years ago and at the time it was a tool that served the purpose of webinars but it didn't have a deep level of functionality or customisation which we were looking to grow into. ON24 has widgets and screens you can interact with as well as allowing all presenters to enter the presenter view and share the same set of controls without being clunky and having to change presenters and screenshare separate slide decks etc. ON24 also has the Simulive feature which allows us to record events and play them back as if they are live which we really like.
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Scalability
Neon One, LLC
No answers on this topic
ON24
Overall, it meets our needs and we are able to do everything we need to do. However, I would not describe the tool as extremely flexible from a branding, design, capability standpoint when thinking about the level of customization allowed for the audience dashboard, although the engagement tools are nice the set up of each is quite rigid
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Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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ON24
  • ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
  • The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
  • Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel."
Read full review
ScreenShots

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