What users are saying about
2 Ratings
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Top Rated
525 Ratings
2 Ratings
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Score 9.2 out of 100

ON24

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Top Rated
525 Ratings
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Score 8 out of 100

Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Anonymous | TrustRadius Reviewer

ON24

Well suited: On24 can be used for sales pitches, large audience live Q&As where you don't want to manage everyone's camera and audio participation, webinars.Less appropriate: Breakout rooms needed, regular day-to-day meetings, webinars where you want audience to participate and engage to maximum degree
Racheal Gallegos | TrustRadius Reviewer

Pros

Arts People

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Anonymous | TrustRadius Reviewer

ON24

  • Great tool for one to many webinar sessions.
  • We tried other tools as well but one of the most unique features is [the] feedback survey in between our sessions.
  • We can run simulive sessions where we don't need [a] moderator to moderate that session and in our case, this works smoothly.
  • Intuitive interface which is super easy to use.
Anonymous | TrustRadius Reviewer

Cons

Arts People

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Anonymous | TrustRadius Reviewer

ON24

  • Innovation seems to be quite slow and there are lots of features that I want but are not available
  • Every add on requires more and more money
  • the userability and amount of clicks to set up a show is quite tedious
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 9.2
Based on 40 answers
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Anonymous | TrustRadius Reviewer

Usability

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 8.4
Based on 21 answers
On24 is definitely good for beginner/intermediate users. It does fall short if you want to get into anything more advanced and custom, as the CSS can frequently break other aspects of the platform. While I understand, they don't want to make it too complicated and scare off novice users, they really need to implement and advanced mode for more advanced users
Anonymous | TrustRadius Reviewer

Reliability and Availability

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 8.1
Based on 411 answers
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Gabriel Smith | TrustRadius Reviewer

Performance

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 7.8
Based on 5 answers
ON24 performs very well when customizations are complete. Audience members are often happy with their experience in webcasts and on EHUB. Analytics are very extensive
Anonymous | TrustRadius Reviewer

Support Rating

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 9.5
Based on 36 answers
The event support for critical issues is night and day better than other providers. If I have a live event issue, I can reach a person instantly and they are equipped to resolve the problem. With other providers, it was waiting on hold for someone to read me the support documentation that I could read myself. On24 really delivers on customer service in all areas of the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 7.7
Based on 2 answers
it was within our organization as opposed to On24 people
Anonymous | TrustRadius Reviewer

Online Training

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 6.3
Based on 3 answers
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Joshua Chelmo | TrustRadius Reviewer

Implementation Rating

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 6.4
Based on 19 answers
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Erika Tomatore | TrustRadius Reviewer

Alternatives Considered

Arts People

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Anonymous | TrustRadius Reviewer

ON24

On24 was the market leader at the time. With new, agile companies coming to the market, we are waiting to see if that pushes ON24 to update some of their lagging features. My team plans to test some newer offerings to see how they could support our programs at potentially lower costs.
Anonymous | TrustRadius Reviewer

Scalability

Arts People

No score
No answers yet
No answers on this topic

ON24

ON24 7.7
Based on 139 answers
I appreciate that ON24 makes it easy to clone and replay events. This helps with an international audience and when you want to host an event a few times. I wish that ON24 allowed you to clone programs between instances (ie from the North America instance to the International one).
Anonymous | TrustRadius Reviewer

Return on Investment

Arts People

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Anonymous | TrustRadius Reviewer

ON24

  • ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
  • The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
  • Using the tools available we've doubled our audience engagement in the last 12 months and this has allowed us to generate leads at a later stage of the "funnel".
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Arts People

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ON24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Add comparison