Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.5 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
ON24
Score 7.9 out of 10
N/A
ON24 is a webcasting, virtual events platform accessible from any device.N/A
Pricing
Arts PeopleON24
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Arts PeopleON24
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.
More Pricing Information
Features
Arts PeopleON24
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Arts People
-
Ratings
ON24
6.6
352 Ratings
Calendar integration00 Ratings7.5301 Ratings
Meeting initiation00 Ratings7.03 Ratings
Integrates with social media00 Ratings2.02 Ratings
Record meetings / events00 Ratings7.6335 Ratings
Slideshows00 Ratings7.4333 Ratings
Event registration00 Ratings7.7332 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Arts People
-
Ratings
ON24
7.6
354 Ratings
Live chat00 Ratings7.03 Ratings
Audience polling00 Ratings7.9318 Ratings
Q&A00 Ratings7.8351 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Arts People
-
Ratings
ON24
8.0
326 Ratings
User authentication00 Ratings8.02 Ratings
Participant roles & permissions00 Ratings7.7317 Ratings
Confidential attendee list00 Ratings8.4302 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
Arts People
-
Ratings
ON24
7.3
328 Ratings
Branding options00 Ratings7.3322 Ratings
Integration to Marketing Automation00 Ratings7.2277 Ratings
User Ratings
Arts PeopleON24
Likelihood to Recommend
10.0
(1 ratings)
8.3
(395 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(40 ratings)
Usability
-
(0 ratings)
8.8
(22 ratings)
Availability
-
(0 ratings)
8.2
(409 ratings)
Performance
-
(0 ratings)
6.8
(6 ratings)
Support Rating
-
(0 ratings)
9.4
(38 ratings)
In-Person Training
-
(0 ratings)
7.5
(2 ratings)
Online Training
-
(0 ratings)
6.6
(3 ratings)
Implementation Rating
-
(0 ratings)
7.9
(19 ratings)
Configurability
-
(0 ratings)
7.7
(5 ratings)
Ease of integration
-
(0 ratings)
8.2
(4 ratings)
Product Scalability
-
(0 ratings)
7.9
(163 ratings)
Vendor post-sale
-
(0 ratings)
8.7
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.3
(6 ratings)
User Testimonials
Arts PeopleON24
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Read full review
ON24
ON24 works well for customer engagement and for demonstrating the WOW factor for the audience. It does not work as well for when you want to be able to have a bit more of a 2-way conversation. It would be great to be able to unmute members of the audience when required.
Read full review
Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Read full review
ON24
  • Engagement tools like Q&A, Resource List, and Speaker Bios allow the opportunity for attendees to connect with speakers, access more information, and get real-time answers to their questions. The features are very easy to use.
  • The ability to have multiple presenters in control of the webinar is a great feature. No more "passing the ball" or controls between presenters or needing to hear a presenter say "next slide" each time they want to advance their presentation.
  • ON24 allows users to seamlessly show slides, video clips and screen shares.
Read full review
Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Read full review
ON24
  • Innovation seems to be quite slow and there are lots of features that I want but are not available
  • Every add on requires more and more money
  • the userability and amount of clicks to set up a show is quite tedious
Read full review
Likelihood to Renew
Neon One, LLC
No answers on this topic
ON24
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Read full review
Usability
Neon One, LLC
No answers on this topic
ON24
On24 is definitely good for beginner/intermediate users. It does fall short if you want to get into anything more advanced and custom, as the CSS can frequently break other aspects of the platform. While I understand, they don't want to make it too complicated and scare off novice users, they really need to implement and advanced mode for more advanced users
Read full review
Reliability and Availability
Neon One, LLC
No answers on this topic
ON24
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Read full review
Performance
Neon One, LLC
No answers on this topic
ON24
Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Read full review
Support Rating
Neon One, LLC
No answers on this topic
ON24
The event support for critical issues is night and day better than other providers. If I have a live event issue, I can reach a person instantly and they are equipped to resolve the problem. With other providers, it was waiting on hold for someone to read me the support documentation that I could read myself. On24 really delivers on customer service in all areas of the platform.
Read full review
In-Person Training
Neon One, LLC
No answers on this topic
ON24
Most points of relevance were covered as far as I can remember.
Read full review
Online Training
Neon One, LLC
No answers on this topic
ON24
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Read full review
Implementation Rating
Neon One, LLC
No answers on this topic
ON24
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Read full review
Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Read full review
ON24
Zoom limitations that didn't meet our needs: No automated emails, no follow up with the recorded product, audience console was not customizable, audience console didn't contain all of the items we needed and was clunky for audience members to use
Read full review
Scalability
Neon One, LLC
No answers on this topic
ON24
I appreciate that ON24 makes it easy to clone and replay events. This helps with an international audience and when you want to host an event a few times. I wish that ON24 allowed you to clone programs between instances (ie from the North America instance to the International one).
Read full review
Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Read full review
ON24
  • ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
  • The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
  • Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel."
Read full review