What users are saying about
Top Rated
229 Ratings
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Top Rated
3075 Ratings
Top Rated
229 Ratings
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Score 8.2 out of 100

Salesforce

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Top Rated
3075 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Sales Force Automation

    AT Internet

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.1
    81%
    188 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Territory management

    N/A
    0 Ratings
    7.6
    76%
    149 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    184 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    173 Ratings

    Contract management

    N/A
    0 Ratings
    7.6
    76%
    146 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.4
    74%
    138 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.9
    79%
    159 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    131 Ratings

    Customer Service & Support

    AT Internet

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    AT Internet

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    CRM Project Management

    AT Internet

    Feature Set Not Supported
    N/A
    7.4

    Salesforce

    74%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.5
    75%
    163 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    127 Ratings

    CRM Reporting & Analytics

    AT Internet

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    160 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.9
    79%
    176 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    184 Ratings

    Customization

    AT Internet

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    176 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    168 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    128 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.9
    79%
    148 Ratings

    Security

    AT Internet

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    139 Ratings

    Social CRM

    AT Internet

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.6
    76%
    118 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    115 Ratings

    Integrations with 3rd-party Software

    AT Internet

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    152 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    103 Ratings

    Platform

    AT Internet

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Attribute Ratings

    • AT Internet is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Salesforce.com is rated higher in 6 areas: Likelihood to Renew, Availability, In-Person Training, Implementation Rating, Configurability, Product Scalability
    • AT Internet and Salesforce.com are tied in 1 area: Performance

    Likelihood to Recommend

    8.0

    AT Internet

    80%
    121 Ratings
    7.6

    Salesforce

    76%
    305 Ratings

    Likelihood to Renew

    8.0

    AT Internet

    80%
    18 Ratings
    9.4

    Salesforce

    94%
    49 Ratings

    Usability

    8.3

    AT Internet

    83%
    8 Ratings
    8.0

    Salesforce

    80%
    94 Ratings

    Availability

    9.5

    AT Internet

    95%
    9 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    9.0

    AT Internet

    90%
    1 Rating
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    8.7

    AT Internet

    87%
    164 Ratings
    7.6

    Salesforce

    76%
    121 Ratings

    In-Person Training

    5.0

    AT Internet

    50%
    1 Rating
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    AT Internet

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    8.0

    AT Internet

    80%
    1 Rating
    9.4

    Salesforce

    94%
    32 Ratings

    Configurability

    9.0

    AT Internet

    90%
    1 Rating
    10.0

    Salesforce

    100%
    2 Ratings

    Contract Terms and Pricing Model

    AT Internet

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    8.0

    AT Internet

    80%
    1 Rating
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    AT Internet

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Vendor post-sale

    6.0

    AT Internet

    60%
    1 Rating

    Salesforce

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    AT Internet

    80%
    1 Rating

    Salesforce

    N/A
    0 Ratings

    Likelihood to Recommend

    AT Internet

    When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013. Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.
    Read full review

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Pros

    AT Internet

    • A very strong, supportive team who are keen to develop the relationship and deliver business value
    • Excellent 'real-time' data availability through rapid data processing
    • Powerful tools for analysing content consumption and usage patterns
    • A range of API options to deliver data in the format required
    • A process of continuous evolution in the data tools provided
    Read full review

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Cons

    AT Internet

    • Integrations with outside vendors: there are many ways to integrate data from outside vendors, however you can't display this information in every application unless you create a custom field, which can sometimes be limiting.
    • Access rights: there are two places to assign access rights and each place has slightly different functionality. You can get really granular with what each person has access to, but it is easy to miss a check box and have to go back and correct it.
    • Visualizations across applications: there are some really cool visualizations in the oldest application they support that includes predictive traffic estimates, automatic multi-period variations, etc., that aren't available yet in the newer applications.
    Read full review

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Pricing Details

    AT Internet

    Starting Price

    $0 per server calls consumption

    Editions & Modules

    AT Internet editions and modules pricing
    EditionModules
    Business4301
    PremiumContact us2

    Footnotes

    1. per server calls consumption
    2. per server calls consumption

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $430

    Additional Details

    Our different options are designed to scale and adapt to your needs : BUSINESS : Starting at 355€/MONTH No obligation Try for 1 month, for free! PREMIUM : Contact us for pricing details Free Trial: Available. Pricing model: Subscription https://www.atinternet.com/en/pricing/

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    AT Internet

    I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.
    Read full review

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    AT Internet

    Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.
    Read full review

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    AT Internet

    I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.
    Read full review

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    AT Internet

    All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.
    Read full review

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    AT Internet

    I have not used the Support Team thereby I am unable to review how their Support Teams works. However, in an instance where I had an issue, my concerned department contacted their support team and I was provided with the solution of the problem I was facing within a short span of time.
    Read full review

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    In-Person Training

    AT Internet

    The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.
    Read full review

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Online Training

    AT Internet

    No online training
    Read full review

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Implementation Rating

    AT Internet

    The support team helps us to implement AT Internet.
    Read full review

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Alternatives Considered

    AT Internet

    AT Internet shows a deep understanding of our business objectives and provide us with ideas on how to solve them. They grant us enough time to try their tools and to be sure the tools are helpful. The data we've got in the Analyzer was manually checked and it was completely correct. Their roadmap was clean and aligned with our strategy
    Read full review

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Contract Terms and Pricing Model

    AT Internet

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Scalability

    AT Internet

    Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.
    Read full review

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Professional Services

    AT Internet

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Return on Investment

    AT Internet

    • Unfortunately, I do not have precise results to give, but the statistics provided by AT Internet make it possible to carry out in-depth analyses and to make good decisions.
    • You just have to know how to find the information and interpret it.
    Read full review

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

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