What users are saying about
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Top Rated
210 Ratings
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Top Rated
2746 Ratings

AT Internet

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Top Rated
210 Ratings
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Score 7.6 out of 100

Salesforce

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2746 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

AT Internet

It is probably the strongest overall proposition in the web analytics space, taking into account value for money, the team involved, the tools, data availability and overall flexibility of the solution. It is very well suited to broadcast media, with its requirement for robust video and audio analytics
Neal Cantle | TrustRadius Reviewer

Salesforce

Salesforce likely isn't going to be your first CRM. However, if you have a Sales team and are looking for a more advanced and possibly customizable way to run your funnel from Sales to Customer Success, you can't go wrong with Salesforce. It truly is the industry standard.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

AT Internet
Salesforce
7.5
Customer data management / contact management
AT Internet
Salesforce
8.1
Workflow management
AT Internet
Salesforce
7.5
Territory management
AT Internet
Salesforce
7.3
Opportunity management
AT Internet
Salesforce
8.0
Integration with email client (e.g., Outlook or Gmail)
AT Internet
Salesforce
6.8
Contract management
AT Internet
Salesforce
7.4
Quote & order management
AT Internet
Salesforce
7.4
Interaction tracking
AT Internet
Salesforce
7.7
Channel / partner relationship management
AT Internet
Salesforce
7.5

Customer Service & Support

AT Internet
Salesforce
8.5
Case management
AT Internet
Salesforce
9.0
Call center management
AT Internet
Salesforce
8.4
Help desk management
AT Internet
Salesforce
8.3

Marketing Automation

AT Internet
Salesforce
7.5
Lead management
AT Internet
Salesforce
7.7
Email marketing
AT Internet
Salesforce
7.3

CRM Project Management

AT Internet
Salesforce
7.2
Task management
AT Internet
Salesforce
7.1
Billing and invoicing management
AT Internet
Salesforce
6.7
Reporting
AT Internet
Salesforce
7.7

CRM Reporting & Analytics

AT Internet
Salesforce
8.1
Forecasting
AT Internet
Salesforce
7.8
Pipeline visualization
AT Internet
Salesforce
8.1
Customizable reports
AT Internet
Salesforce
8.3

Customization

AT Internet
Salesforce
7.9
Custom fields
AT Internet
Salesforce
8.3
Custom objects
AT Internet
Salesforce
7.9
Scripting environment
AT Internet
Salesforce
7.5
API for custom integration
AT Internet
Salesforce
8.0

Security

AT Internet
Salesforce
8.3
Single sign-on capability
AT Internet
Salesforce
8.0
Role-based user permissions
AT Internet
Salesforce
8.5

Social CRM

AT Internet
Salesforce
7.1
Social data
AT Internet
Salesforce
7.0
Social engagement
AT Internet
Salesforce
7.2

Integrations with 3rd-party Software

AT Internet
Salesforce
7.5
Marketing automation
AT Internet
Salesforce
7.5
Compensation management
AT Internet
Salesforce
7.5

Platform

AT Internet
Salesforce
7.3
Mobile access
AT Internet
Salesforce
7.3

Pros

AT Internet

  • Real-time data: only a four minute delay between an action on a website and processed data you can work with.
  • Support: very responsive support center and intelligent, creative consultants. I've never had a problem they couldn't solve.
  • An application for everyone: there are applications for every type of user, from someone who just needs to view PDF dashboards, to basic data manipulation, to advanced analysts. You can get incredibly in depth with the type of data you're looking at or you can stay on the surface to get quick KPIs.
  • API capabilites: ability to run real-time API calls through one of the apps, connect API calls to Excel, and the ability to import data from external APIs to display in dashboards.
Anonymous | TrustRadius Reviewer

Salesforce

  • Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
  • User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
  • Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.
Kurt Johansen | TrustRadius Reviewer

Cons

AT Internet

  • Long response time for reports based on a huge datasets in some cases. If your volume of data is high and you're requesting a data within a complex segment then response time could be significant. But the processing time for regular reports could be improved by AT Internet team if you request it.
  • Delays in a problem solving when the issue requires several technical teams cooperation.
Dmitry Kharitonov | TrustRadius Reviewer

Salesforce

  • Sales Cloud is heavy software which needs much time for launching.
  • Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
  • It is expensive software and only large companies could purchase it conveniently.
Kelly Cokorudy | TrustRadius Reviewer

Likelihood to Renew

AT Internet

AT Internet 8.1
Based on 18 answers
I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

AT Internet

AT Internet 8.3
Based on 8 answers
Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.4
Based on 63 answers
[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AT Internet

AT Internet 9.5
Based on 9 answers
I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.
Pierre Buffet | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

AT Internet

AT Internet 9.0
Based on 1 answer
All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

AT Internet

AT Internet 8.1
Based on 158 answers
I would rate this a "10" for AT Internet support. They are always available and ready to answer our questions by getting back to us with no delay. Plus, they demonstrate their great efficiency in solving our problems with patience and very detailed explanations. They are web analytics professionals, and they continuously improve AT Internet tool & functions with feedback from their customers.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.1
Based on 90 answers
I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.
Anonymous | TrustRadius Reviewer

In-Person Training

AT Internet

AT Internet 5.0
Based on 1 answer
The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

AT Internet

No score
No answers yet
No online training
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

AT Internet

AT Internet 8.0
Based on 1 answer
The support team helps us to implement AT Internet.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT Internet

According to Gartner, AT Internet is one of the best web analytics solutions on the market. Adding to this, we wanted to make sure that we get a secure solution in terms of legal issues. Furthermore, when considering the pricing of AT Internet, this solution is quite inexpensive and worth every buck.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.
However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Anonymous | TrustRadius Reviewer

Scalability

AT Internet

AT Internet 8.0
Based on 1 answer
Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

AT Internet

  • It seems so far that AT Internet is a big win for any of our new clients, however there has been a learning curve as we switched over from Adobe for our current clients. We've had a hard time making the adjustment.
Anonymous | TrustRadius Reviewer

Salesforce

  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

AT Internet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$430*

* per server calls consumption

AT Internet Editions & Modules

Edition
Business$4301
PremiumContact us1
  1. per server calls consumption
Additional Pricing Details
Our different options are designed to scale and adapt to your needs : BUSINESS : Starting at 355€/MONTH No obligation Try for 1 month, for free! PREMIUM : Contact us for pricing details Free Trial: Available. Pricing model: Subscription https://www.atinternet.com/en/pricing/

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AT Internet
7.5
Salesforce
7.8

Likelihood to Renew

AT Internet
8.1
Salesforce
10.0

Usability

AT Internet
8.3
Salesforce
7.4

Reliability and Availability

AT Internet
9.5
Salesforce
9.8

Performance

AT Internet
9.0
Salesforce
9.0

Support Rating

AT Internet
8.1
Salesforce
7.1

In-Person Training

AT Internet
5.0
Salesforce
7.9

Online Training

AT Internet
Salesforce
9.1

Implementation Rating

AT Internet
8.0
Salesforce
9.4

Scalability

AT Internet
8.0
Salesforce
10.0

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