AT&T Office@Hand vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 3.6 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
GoTo Meeting
Score 8.3 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
AT&T Office@HandGoTo Meeting
Editions & Modules
No answers on this topic
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
AT&T Office@HandGoTo Meeting
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
AT&T Office@HandGoTo Meeting
Considered Both Products
AT&T Office@Hand

No answer on this topic

GoTo Meeting
Chose GoTo Meeting
GoToMeeting had always an advantage as it is to use and quality is very good. Easy to train new joiners on the meeting. Cost effective and more number of participants can join the meeting
Features
AT&T Office@HandGoTo Meeting
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.0
3 Ratings
155% below category average
GoTo Meeting
8.1
407 Ratings
2% above category average
High quality audio1.03 Ratings8.6407 Ratings
High quality video1.02 Ratings8.5400 Ratings
Low bandwidth requirements1.02 Ratings7.4375 Ratings
Mobile support1.01 Ratings7.9322 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
GoTo Meeting
8.1
398 Ratings
3% above category average
Desktop sharing2.01 Ratings8.2398 Ratings
Whiteboards1.01 Ratings8.0272 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
48% below category average
GoTo Meeting
8.0
399 Ratings
2% below category average
Calendar integration5.01 Ratings8.0355 Ratings
Meeting initiation5.01 Ratings8.3386 Ratings
Integrates with social media00 Ratings7.6198 Ratings
Record meetings / events00 Ratings8.1362 Ratings
Slideshows00 Ratings8.1312 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
GoTo Meeting
8.2
368 Ratings
2% above category average
Live chat1.01 Ratings8.3358 Ratings
Audience polling1.01 Ratings8.0261 Ratings
Q&A1.01 Ratings8.2285 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
GoTo Meeting
8.1
368 Ratings
1% above category average
User authentication1.01 Ratings8.0330 Ratings
Participant roles & permissions1.01 Ratings8.2354 Ratings
Confidential attendee list1.01 Ratings8.2290 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
153% below category average
GoTo Meeting
-
Ratings
Video conferencing1.01 Ratings00 Ratings
Audio conferencing1.01 Ratings00 Ratings
Video screen sharing1.01 Ratings00 Ratings
Instant messaging1.01 Ratings00 Ratings
Best Alternatives
AT&T Office@HandGoTo Meeting
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.3 out of 10
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Score 7.3 out of 10
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JioMeet
JioMeet
Score 9.8 out of 10
JioMeet
JioMeet
Score 9.8 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.6 out of 10
Webex Meetings
Webex Meetings
Score 8.6 out of 10
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User Ratings
AT&T Office@HandGoTo Meeting
Likelihood to Recommend
1.0
(4 ratings)
8.1
(442 ratings)
Likelihood to Renew
-
(0 ratings)
7.5
(51 ratings)
Usability
1.0
(1 ratings)
5.5
(35 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
7.7
(52 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
-
(0 ratings)
8.9
(8 ratings)
Configurability
-
(0 ratings)
4.4
(2 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AT&T Office@HandGoTo Meeting
Likelihood to Recommend
AT&T
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
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GoTo (formerly LogMeIn)
I provide regular training as a big portion of my job. There is weekly training with an infinite number of users in attendance on any given date—GoTo Meeting is not the best option for this because I would have to mute users as they join the meeting. However, I also provide frequent training sessions to a small number of users that feature more individualized content, and having them able to mute/unmute at will is a better fit for a smaller group with in-depth materials.
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Pros
AT&T
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
Read full review
GoTo (formerly LogMeIn)
  • Excellent audio and video quality.
  • Functional and easy-to-use screen-sharing feature for product demonstrations and presentations.
  • Possibility of recording meetings that we can later review and share with those who could not attend.
  • Possibility of managing the microphone of the participants in host mode so as not to disturb the entire event.
Read full review
Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
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GoTo (formerly LogMeIn)
  • We occasionally experience slow performance during screen sharing.
  • The help center should have detailed tutorials on commonly asked FAQs and also to initially set up the profile.
  • One of my initial thoughts regarding recordings was to edit them in the future when the product changes.
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Likelihood to Renew
AT&T
No answers on this topic
GoTo (formerly LogMeIn)
We used other software like goto meetings but found it best because of its user friendly interface and easy interfacing. It helped us in COVID and now we can say we are depending on it and love it. We recommend it to our friends company and they are also using it. It is very affordable and easy to integrate with system
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Usability
AT&T
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
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Reliability and Availability
AT&T
No answers on this topic
GoTo (formerly LogMeIn)
This application has always been available. Never an issue
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Performance
AT&T
No answers on this topic
GoTo (formerly LogMeIn)
This application is fast. Loads fast, no stall
Read full review
Support Rating
AT&T
No answers on this topic
GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
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Implementation Rating
AT&T
No answers on this topic
GoTo (formerly LogMeIn)
It was very easy and self-explanatory.
Read full review
Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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GoTo (formerly LogMeIn)
Many times, it seems like GoTo Meeting requires less bandwidth to run. We noticed with a few test machines that if you have over twenty video streams, this product could handle the load better than if we used Microsoft Teams and had many video streams.
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Return on Investment
AT&T
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
Read full review
GoTo (formerly LogMeIn)
  • Any collaboration app these days are now a great addition for those organizations which have more than one office and they need to collaborate with each other.
  • GoTo Meeting can contribute to cost savings by reducing the need for extensive travel, accommodation, and related expenses associated with in-person meetings especially in case like us as we have multiple branches.
Read full review
ScreenShots

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)