AT&T Office@Hand vs. Zoom Phone

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.

Incentivized

• Up time is very good
• Porting is great
• Easy for very basic configuration

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Customer service is NON EXISTENT
• Setup was PAINFUL
• Online account access is horrible, and most of the time doesn't work
• As an admin of the system, I require 4 different logins to manage it
• We've been on the system for 5 months, and I have NEVER been able to pay my bill online
• Online account management just doesn't exists

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Incentivized

• Average to higher cost structure
• Easy basic management for IT Staff
• easy desktphone roll out

• Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
• The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
• If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity

Incentivized