What users are saying about
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Top Rated
80 Ratings

Atera

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Top Rated
80 Ratings
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Score 8.8 out of 100
165 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Atera ranks higher in 4 feature sets: Monitoring Tasks, Management Tasks, Reporting, Security

Monitoring Tasks

8.5

Atera

85%
7.8

ConnectWise Automate

78%
Atera ranks higher in 5/5 features

Remote monitoring

8.5
85%
51 Ratings
7.6
76%
16 Ratings

Network device monitoring

7.8
78%
41 Ratings
7.4
74%
15 Ratings

Multiple Server Monitoring

8.9
89%
50 Ratings
7.9
79%
16 Ratings

Multi-device monitoring

8.7
87%
51 Ratings
8.1
81%
15 Ratings

Automated alerts and notifications

8.5
85%
52 Ratings
8.1
81%
16 Ratings

Management Tasks

7.8

Atera

78%
7.6

ConnectWise Automate

76%
Atera ranks higher in 3/4 features

Patch Management

7.9
79%
50 Ratings
7.2
72%
15 Ratings

Service configuration management

7.8
78%
44 Ratings
7.5
75%
15 Ratings

Software and hardware inventory

8.4
84%
51 Ratings
8.3
83%
16 Ratings

Policy-based automation

7.0
70%
39 Ratings
7.3
73%
16 Ratings

Reporting

8.0

Atera

80%
7.8

ConnectWise Automate

78%
Atera ranks higher in 3/4 features

Performance data reports

8.5
85%
46 Ratings
8.1
81%
15 Ratings

Customizable reporting

7.8
78%
42 Ratings
8.6
86%
14 Ratings

Data visualization

7.8
78%
43 Ratings
7.6
76%
14 Ratings

Risk analysis

8.0
80%
35 Ratings
7.0
70%
13 Ratings

Security

7.8

Atera

78%
6.8

ConnectWise Automate

68%
Atera ranks higher in 2/3 features

Data backup and recovery

7.6
76%
26 Ratings
5.4
54%
10 Ratings

Antivirus and malware management

7.8
78%
33 Ratings
6.9
69%
15 Ratings

Administrator access control

8.0
80%
83 Ratings
8.1
81%
26 Ratings

Attribute Ratings

  • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Atera

88%
53 Ratings
7.9

ConnectWise Automate

79%
53 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating
8.0

ConnectWise Automate

80%
3 Ratings

Usability

Atera

N/A
0 Ratings
3.2

ConnectWise Automate

32%
3 Ratings

Performance

Atera

N/A
0 Ratings
3.0

ConnectWise Automate

30%
8 Ratings

Support Rating

8.9

Atera

89%
7 Ratings
8.2

ConnectWise Automate

82%
26 Ratings

Online Training

Atera

N/A
0 Ratings
7.1

ConnectWise Automate

71%
2 Ratings

Implementation Rating

Atera

N/A
0 Ratings
7.3

ConnectWise Automate

73%
2 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
Mike Ward | TrustRadius Reviewer

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
Caleb Yankus | TrustRadius Reviewer

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$700

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. none
  2. per month/per agent
Additional Pricing Details

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Support Rating

Atera

Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

Online Training

Atera

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

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