Atera vs. Kaseya VSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
Kaseya VSA
Score 8.1 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Pricing
AteraKaseya VSA
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraKaseya VSA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Community Pulse
AteraKaseya VSA
Considered Both Products
Atera
Chose Atera
Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience.
Chose Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels.

Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was …
Chose Atera
Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch …
Chose Atera
I have a love hate relationship with Kaseya in two different companies. Kaseya is clunky, unreliable, and feels like trying to navigate my customers systems through an excel sheet, with most of its functionality not being reliable. Also, the way they managed the breach was …
Chose Atera
Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is …
Chose Atera
The main major competitor I have experience with is Kaseya. Comparing my experience between the 2 the most important difference is the pricing. whilst Kaseya charges per device, Atera charges per technician, and a technician can handle as many devices as he wants. I also found …
Kaseya VSA
Chose Kaseya VSA
While Atera and NinjaRMM are both solid products, they seemed to be more oriented to MSPs which we aren't. There were more features associated with costs per user/system, etc. that we would never utilize.
Chose Kaseya VSA
We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add …
Top Pros
Top Cons
Features
AteraKaseya VSA
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
Kaseya VSA
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
Kaseya VSA
5.3
12 Ratings
34% below category average
Remote monitoring9.391 Ratings5.812 Ratings
Network device monitoring8.779 Ratings5.312 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.2
91 Ratings
22% above category average
Kaseya VSA
7.3
11 Ratings
1% below category average
Patch Management8.990 Ratings7.411 Ratings
Policy-based automation8.777 Ratings8.911 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
Kaseya VSA
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraKaseya VSA
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AteraKaseya VSA
Likelihood to Recommend
9.2
(94 ratings)
9.5
(29 ratings)
Likelihood to Renew
9.5
(4 ratings)
10.0
(1 ratings)
Usability
9.4
(41 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
5.5
(8 ratings)
User Testimonials
AteraKaseya VSA
Likelihood to Recommend
Atera
For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.
Read full review
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
Read full review
Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Kaseya
Excellent product with easy learning curve
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Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Kaseya
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
Read full review
Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
Read full review
ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.