What users are saying about
Atera vs Kaseya VSA
Atera
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Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 83 reviews and ratings
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 85 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%

Kaseya VSA
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings

N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings

N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings

N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings

N/A
0 Ratings
Automated alerts and notifications
8.6
86%
52 Ratings

N/A
0 Ratings
Management Tasks
7.8
Atera
78%

Kaseya VSA
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
8.0
80%
50 Ratings

N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings

N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings

N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings

N/A
0 Ratings
Reporting
8.0
Atera
80%

Kaseya VSA
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings

N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings

N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings

N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings

N/A
0 Ratings
Security
7.8
Atera
78%

Kaseya VSA
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings

N/A
0 Ratings
Antivirus and malware management
7.9
79%
33 Ratings

N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings

N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Kaseya VSA is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
8.9
Atera
89%
53 Ratings

8.0
Kaseya VSA
80%
29 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating

10.0
Kaseya VSA
100%
1 Rating
Support Rating
8.9
Atera
89%
7 Ratings

6.7
Kaseya VSA
67%
15 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Kaseya VSA
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Managing Director
Affinity Technology GroupInformation Technology & Services, 1-10 employees
Pros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Kaseya VSA
- Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
- Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
- VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Director of IT / Purchasing Manager
Macomb / St. Clair Workforce Development BoardNon-profit Organization Management, 51-200 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Kaseya VSA
- Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
- Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
IT Director
CadrenetComputer & Network Security, 11-50 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month
Atera Editions & Modules
Edition
Pro | $991 |
---|---|
Growth | $1291 |
Power | $1691 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Kaseya VSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Kaseya VSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Kaseya VSA
Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesSupport Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Kaseya VSA
Kaseya VSA 6.7
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Verified User
Engineer in Manufacturing
Electrical & Electronic Manufacturing Company, 51-200 employeesAlternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesKaseya VSA
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
IT Manager
Eliassen GroupInformation Technology and Services, 201-500 employees
Return on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesKaseya VSA
- It has increased the efficiency of operational tasks for our technicians
- It has change the speed at which we are able to deploy updates and software patches
- It caused us to spend additional money on more security tools due to concern from breaches

Verified User
Manager in Information Technology
Utilities Company, 51-200 employees