What users are saying about
Top Rated
90 Ratings
46 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
46 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.6

    Atera

    86%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.7
    87%
    52 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    9.0
    90%
    51 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.9

    Atera

    79%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.1
    71%
    40 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Atera

    80%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Project Management

    Atera

    Feature Set Not Supported
    N/A
    7.3

    OpenAir PSA

    73%
    OpenAir PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Resource Management

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Scheduling

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    8 Ratings

    Document Management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Email integration

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.5
    75%
    14 Ratings

    Professional Services Automation

    Atera

    Feature Set Not Supported
    N/A
    8.6

    OpenAir PSA

    86%
    OpenAir PSA ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Invoicing

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.5

    OpenAir PSA

    85%
    20 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    8.2

    OpenAir PSA

    82%
    7 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    9.4

    OpenAir PSA

    94%
    4 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    6 Ratings

    Performance

    Atera

    N/A
    0 Ratings
    9.0

    OpenAir PSA

    90%
    6 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    5.5

    OpenAir PSA

    55%
    12 Ratings

    In-Person Training

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Implementation Rating

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    4 Ratings

    Configurability

    Atera

    N/A
    0 Ratings
    8.0

    OpenAir PSA

    80%
    2 Ratings

    Ease of integration

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Vendor post-sale

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Vendor pre-sale

    Atera

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    NetSuite

    This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    NetSuite

    • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
    • Tasks are easily designed to automate processes in your business workflow.
    • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    NetSuite

    • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
    • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
    • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
    • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    OpenAir PSA

    Starting Price

    Editions & Modules

    OpenAir PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      NetSuite

      It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

      Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

      OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
      Read full review

      Usability

      Atera

      No answers on this topic

      NetSuite

      In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
      Read full review

      Reliability and Availability

      Atera

      No answers on this topic

      NetSuite

      The system up time was reliable and that was never anything we ever had any concerns/issues with.
      Read full review

      Performance

      Atera

      No answers on this topic

      NetSuite

      The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      NetSuite

      As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
      Read full review

      In-Person Training

      Atera

      No answers on this topic

      NetSuite

      Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
      Read full review

      Online Training

      Atera

      No answers on this topic

      NetSuite

      We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
      Read full review

      Implementation Rating

      Atera

      No answers on this topic

      NetSuite

      It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      NetSuite

      OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
      Read full review

      Scalability

      Atera

      No answers on this topic

      NetSuite

      Once the system is setup, it's easy to manage and maintain.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      NetSuite

      • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
      • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
      • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
      Read full review

      Screenshots

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