What users are saying about
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Top Rated
73 Ratings
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129 Ratings

Atera

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Top Rated
73 Ratings
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Score 8.6 out of 100

SysAid

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129 Ratings
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Score 8 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

SysAid

The system is best suited for small to large corporations and has the potential to be used as an Enterprise Management System, rather than just ITSM. I think the area SysAid needs to improve or implement in the short term, is the ability to back up and restore from within the system, instead of having to do it at a database level. For added security, instead of just 4 digits for the OTP, there should be an option to increase the number of digits to at least 6, including alphanumerical.
Corus Mabulwana | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.2
SysAid
Remote monitoring
Atera
8.0
SysAid
Network device monitoring
Atera
7.7
SysAid
Multiple Server Monitoring
Atera
8.7
SysAid
Multi-device monitoring
Atera
8.7
SysAid
Automated alerts and notifications
Atera
8.1
SysAid

Management Tasks

Atera
7.6
SysAid
Patch Management
Atera
7.5
SysAid
Service configuration management
Atera
7.5
SysAid
Software and hardware inventory
Atera
8.6
SysAid
Policy-based automation
Atera
6.8
SysAid

Reporting

Atera
8.0
SysAid
Performance data reports
Atera
8.5
SysAid
Customizable reporting
Atera
7.9
SysAid
Data visualization
Atera
7.7
SysAid
Risk analysis
Atera
7.8
SysAid

Security

Atera
7.4
SysAid
Data backup and recovery
Atera
7.2
SysAid
Antivirus and malware management
Atera
7.5
SysAid
Adinistraor access control
Atera
7.5
SysAid

Incident and problem management

Atera
SysAid
8.3
Organize and prioritize service tickets
Atera
SysAid
8.8
Expert directory
Atera
SysAid
8.0
Service restoration
Atera
SysAid
8.3
Self-service tools
Atera
SysAid
8.6
Subscription-based notifications
Atera
SysAid
7.8
ITSM collaboration and documentation
Atera
SysAid
8.1
ITSM reports and dashboards
Atera
SysAid
8.4

ITSM asset management

Atera
SysAid
8.2
Configuration mangement
Atera
SysAid
8.0
Asset management dashboard
Atera
SysAid
8.2
Policy and contract enforcement
Atera
SysAid
8.5

Change management

Atera
SysAid
8.7
Change requests repository
Atera
SysAid
8.9
Change calendar
Atera
SysAid
8.7
Service-level management
Atera
SysAid
8.4

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

SysAid

  • Creation of tickets from various sources - desktop icon, function key, email, voicemail
  • Maintains company assets - location, purchase date, expiration of warranty, etc.
  • Catalogs hardware and software installed on each asset
  • Notifies the end-user of new Notes added and changes in ticket status
Michael Reynolds | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

SysAid

  • [I would like it if the] Due Date [could] recalculate if a ticket has been stopped (awaiting user).
  • [The] dashboard could have more options when creating a new graphic.
  • [The] end user portal [could offer] the ability to customize more info, like font and adding more images.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

SysAid

SysAid 9.2
Based on 12 answers
We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
Masmi Mohamad | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.6
Based on 38 answers
It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.
Cesar Omar Ramirez Garcia | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.1
Based on 3 answers
Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
Cesar Omar Ramirez Garcia | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.4
Based on 3 answers
No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

SysAid

SysAid 7.9
Based on 49 answers
I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
Anonymous | TrustRadius Reviewer

In-Person Training

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.1
Based on 1 answer
Our setup and onboarding was fantastic.
Kevin McCusker | TrustRadius Reviewer

Online Training

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.1
Based on 1 answer
The training and onboarding that we had was fantastic and very helpful.
Kevin McCusker | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.3
Based on 6 answers
In the initial stage we implement separate SysAid servers for head and branch offices. When we managed to link up our offices via point to point VPN, we manage to console them into one server. All the assets and devices on branch office were divert back to the server in head office
Masmi Mohamad | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

SysAid

We evaluated program GLPI and another program written on sharepoint whose name I don't remember. The first was free but on prem and we were looking for something on cloud. The second was paid and on cloud, but it was too complex to use. SysAid offers a solution both onprem and on cloud and is extremely customizable.
Giovanni Mattei | TrustRadius Reviewer

Contract Terms and Pricing Model

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.4
Based on 12 answers
When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
Juan Carlo Tirado | TrustRadius Reviewer

Scalability

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.8
Based on 3 answers
Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
Cesar Omar Ramirez Garcia | TrustRadius Reviewer

Professional Services

Atera

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.7
Based on 7 answers
Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
Dave Joseph | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

SysAid

  • Team is more focused and engaged with the list of assigned tasks, activities via tickets raised and assigned.
  • End users are able to track the status of their requests, tickets from start to closure.
  • Changes and projects are raised in the same repository making tracking, governance, and reporting more efficient, professional.
Tau Garo | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

SysAid

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

SysAid Editions & Modules

Additional Pricing Details
SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

Rating Summary

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