Atera vs SysAid | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 73 reviews and ratings

Score 8 out of 10

Based on 129 reviews and ratings

Feature Rating Comparison

Atera

SysAid

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

SysAid

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

SysAid

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

SysAid

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Atera

SysAid

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Atera

SysAid

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Atera

SysAid

Change requests repository

Change calendar

Service-level management

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Creation of tickets from various sources - desktop icon, function key, email, voicemail
Maintains company assets - location, purchase date, expiration of warranty, etc.
Catalogs hardware and software installed on each asset
Notifies the end-user of new Notes added and changes in ticket status

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Michael Reynolds

Director of IT Infrastructure and ERP

CST Industries, Inc.Mechanical Or Industrial Engineering, 501-1000 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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[I would like it if the] Due Date [could] recalculate if a ticket has been stopped (awaiting user).
[The] dashboard could have more options when creating a new graphic.
[The] end user portal [could offer] the ability to customize more info, like font and adding more images.

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Verified User

Analyst in Information Technology

Financial Services Company, 11-50 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Solutions architect

CPAKManagement Consulting, 11-50 employees

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SysAid 9.2

Based on 12 answers

We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs

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IT Executive

Maestro Swiss Management Services Sdn BhdFood & Beverages, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

SysAid 8.6

Based on 38 answers

It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.

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Cesar Omar Ramirez Garcia

bachelor's degree

Specialty Steel Products, IncFurniture, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

SysAid 9.1

Based on 3 answers

Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada

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Cesar Omar Ramirez Garcia

bachelor's degree

Specialty Steel Products, IncFurniture, 51-200 employees

View all 3 answers on this topic

Performance

No score

No answers yet

No answers on this topic

SysAid 9.4

Based on 3 answers

No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Support Rating

Atera 8.8

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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SysAid 7.9

Based on 49 answers

I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.

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Verified User

Team Lead in Information Technology

Construction Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

SysAid 9.1

Based on 1 answer

Our setup and onboarding was fantastic.

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Global Information Technology Manager

EVAPCO, Inc.Consumer Goods, 1001-5000 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

SysAid 9.1

Based on 1 answer

The training and onboarding that we had was fantastic and very helpful.

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Global Information Technology Manager

EVAPCO, Inc.Consumer Goods, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

SysAid 8.3

Based on 6 answers

In the initial stage we implement separate SysAid servers for head and branch offices. When we managed to link up our offices via point to point VPN, we manage to console them into one server. All the assets and devices on branch office were divert back to the server in head office

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IT Executive

Maestro Swiss Management Services Sdn BhdFood & Beverages, 201-500 employees

View all 6 answers on this topic

Alternatives Considered

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

View all 48 answers on this topic

We evaluated program GLPI and another program written on sharepoint whose name I don't remember. The first was free but on prem and we were looking for something on cloud. The second was paid and on cloud, but it was too complex to use. SysAid offers a solution both onprem and on cloud and is extremely customizable.

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Giovanni Mattei

System Administrator

Rubinetterie Bresciane Bonomi S.P.A.Building Materials, 201-500 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

SysAid 8.4

Based on 12 answers

When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.

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Juan Carlo Tirado

CISO (Chief Information Security Officer)

ABACOFinancial Services, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

SysAid 8.8

Based on 3 answers

Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también

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Cesar Omar Ramirez Garcia

bachelor's degree

Specialty Steel Products, IncFurniture, 51-200 employees

View all 3 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

SysAid 8.7

Based on 7 answers

Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process

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IT Helpdesk

Caribbean Airline LimitedAirlines/Aviation, 1001-5000 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

View all 48 answers on this topic

Team is more focused and engaged with the list of assigned tasks, activities via tickets raised and assigned.
End users are able to track the status of their requests, tickets from start to closure.
Changes and projects are raised in the same repository making tracking, governance, and reporting more efficient, professional.

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CTO (Chief Technical Officer)

Brian Bell & Company LtdRetail, 1001-5000 employees

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Screenshots

See All (4) Atera Screenshots

See All (6) SysAid Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

—

SysAid Editions & Modules

—

Additional Pricing Details

SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

Rating Summary

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

Atera

SysAid

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