What users are saying about
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Top Rated
1268 Ratings

Confluence

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Top Rated
1268 Ratings
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Score 8.2 out of 100
52 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Confluence

If you're looking for a wiki solution that is either internal or shared with trusted parties, Confluence is well designed as an enterprise-level product for that project. It shines best as a company wiki and document collaboration tool - allowing multiple users to edit a page in real-time at the same time (similar to Google Docs). Permissions can be set at the page level or space level to further enhance a user's ability to find content relevant to them.
Brandon Patton | TrustRadius Reviewer

HCL Connections (formerly from IBM)

IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
Jeremiah Miller | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.6
HCL Connections (formerly from IBM)
Task Management
Confluence
7.7
HCL Connections (formerly from IBM)
Gantt Charts
Confluence
7.9
HCL Connections (formerly from IBM)
Scheduling
Confluence
7.2
HCL Connections (formerly from IBM)
Workflow Automation
Confluence
8.1
HCL Connections (formerly from IBM)
Mobile Access
Confluence
7.1
HCL Connections (formerly from IBM)
Search
Confluence
7.6
HCL Connections (formerly from IBM)
Visual planning tools
Confluence
7.7
HCL Connections (formerly from IBM)

Communication

Confluence
8.0
HCL Connections (formerly from IBM)
Chat
Confluence
6.4
HCL Connections (formerly from IBM)
Notifications
Confluence
8.9
HCL Connections (formerly from IBM)
Discussions
Confluence
8.1
HCL Connections (formerly from IBM)
Surveys
Confluence
7.0
HCL Connections (formerly from IBM)
Internal knowledgebase
Confluence
9.1
HCL Connections (formerly from IBM)
Integrates with GoToMeeting
Confluence
6.0
HCL Connections (formerly from IBM)
Integrates with Gmail and Google Hangouts
Confluence
9.3
HCL Connections (formerly from IBM)
Integrates with Outlook
Confluence
9.6
HCL Connections (formerly from IBM)

File Sharing & Management

Confluence
8.3
HCL Connections (formerly from IBM)
Versioning
Confluence
8.7
HCL Connections (formerly from IBM)
Video files
Confluence
7.9
HCL Connections (formerly from IBM)
Audio files
Confluence
7.9
HCL Connections (formerly from IBM)
Document collaboration
Confluence
8.6
HCL Connections (formerly from IBM)
Access control
Confluence
8.9
HCL Connections (formerly from IBM)
Advanced security features
Confluence
8.5
HCL Connections (formerly from IBM)
Integrates with Google Drive
Confluence
7.9
HCL Connections (formerly from IBM)
Device sync
Confluence
7.8
HCL Connections (formerly from IBM)

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.7
Based on 7 answers
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
Anonymous | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 4 answers
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 10.0
Based on 2 answers
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
Anonymous | TrustRadius Reviewer

Performance

Confluence

Confluence 8.3
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 2 answers
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
Anonymous | TrustRadius Reviewer

Support Rating

Confluence

Confluence 8.0
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 8.0
Based on 8 answers
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.3
Based on 2 answers
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Confluence

Nothing that I've used has matched [Atlassian] Confluence, however I've seen a ton of advertisements for ClickUp across the country this year and I think they might be a serious competitor. BUT I hear [Atlassian] Confluence mentioned on NPR quite often.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Chris Whisonant | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.0
Based on 2 answers
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
Anonymous | TrustRadius Reviewer

Return on Investment

Confluence

  • Positive ROI through storing all planning and progress documentation including all prior versions
  • Positive ROI through limiting the administrative overhead of building and organizing pages
  • Negative ROI through some missed communications during drafts due a lack of draft workflow out of the box
Jeff Tillett | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Tony Morales, PMP, CSM | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
  3. none
Additional Pricing Details

HCL Connections (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Connections (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
HCL Connections (formerly from IBM)
8.9

Likelihood to Renew

Confluence
9.5
HCL Connections (formerly from IBM)
7.7

Usability

Confluence
8.5
HCL Connections (formerly from IBM)
9.0

Reliability and Availability

Confluence
9.0
HCL Connections (formerly from IBM)
10.0

Performance

Confluence
8.3
HCL Connections (formerly from IBM)
9.0

Support Rating

Confluence
8.0
HCL Connections (formerly from IBM)
8.0

Implementation Rating

Confluence
8.0
HCL Connections (formerly from IBM)
7.3

Scalability

Confluence
8.0
HCL Connections (formerly from IBM)
7.0

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