Confluence vs OneNote

• Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
• The parent and child relationships between pages makes organizing your content much easier.
• If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

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• Because of its flexibility and ability to hold different types of content (text, images, tables), it is a great tool for collecting content from different resources and organizing it in one place.
• Technical support analysts are using sections for their support case analysis; they paste pieces of logs, screen-shots, document their steps in troubleshooting etc., all in one section, to get the full picture yet stay organized.
• The logic of content structure; Notebook>Section>Page>Paragraph, allows you to manage and collect all needed information by the areas of the user's responsibility. For example; each of my projects has its own section, in which each page is a task.

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• Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
• Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.

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• It is not always clear where your OneNote files are kept. I prefer to keep all my OneNote files in the cloud, but the actual location of those files in OneDrive can sometimes be a mystery. If I install OneNote on my home computer, I have to open up my work OneNote in the browser and then sync it to my PC. I'm not able to find and open the file in OneDrive through File Explorer.
• The ability to find notebooks that are shared with you is getting better, but it can sometimes be difficult to locate the right one. I often see duplicate notebooks and end up opening up the wrong one. Would be great if Microsoft only showed you links to notebooks that were actually available to you.
• Microsoft is shifting away from OneNote 2016 and moving people on to OneNote that comes native with Windows 10. The interface is different enough that I don't like it. I am staying with OneNote 2016 because of the ease of seeing multiple notebooks open at the same time and being able to get to the exact information I need quickly. If you don't like the native OneNote built into Windows 10, you won't like the future of OneNote.

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• Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
• Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
• Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.

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• OneNote makes me more productive because I'm always able to remember discussion points and next steps for any meeting
• OneNote makes me less reliant on my laptop, when I'm having an informal coffee meeting, for example, which can be freeing
• OneNote can sometimes be a little slow to use, which can be frustrating when I'm trying to type fast and make notes

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