What users are saying about
Top Rated
1050 Ratings
629 Ratings
Top Rated
1050 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
629 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

OneNote

It is well suited for capturing weekly departmental task lists. For example, each week we create a new page in a shared departmental notebook. In this new page, each department member enters his/her top 3 accomplishments for the week and the top 3 things which the member will attempt to accomplish in the coming week. We then use this page during our Monday morning stand-up meeting and it helps provide an agenda, structure, and discussion points for the meeting.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.9
OneNote
Task Management
Confluence
8.5
OneNote
Gantt Charts
Confluence
7.9
OneNote
Scheduling
Confluence
7.2
OneNote
Workflow Automation
Confluence
7.7
OneNote
Mobile Access
Confluence
7.8
OneNote
Search
Confluence
8.0
OneNote
Visual planning tools
Confluence
7.9
OneNote

Communication

Confluence
8.1
OneNote
Chat
Confluence
6.4
OneNote
Notifications
Confluence
8.9
OneNote
Discussions
Confluence
8.4
OneNote
Surveys
Confluence
7.0
OneNote
Internal knowledgebase
Confluence
9.1
OneNote
Integrates with GoToMeeting
Confluence
6.0
OneNote
Integrates with Gmail and Google Hangouts
Confluence
9.3
OneNote
Integrates with Outlook
Confluence
9.6
OneNote

File Sharing & Management

Confluence
8.5
OneNote
8.6
Versioning
Confluence
8.9
OneNote
8.3
Video files
Confluence
7.9
OneNote
8.1
Audio files
Confluence
8.2
OneNote
8.4
Document collaboration
Confluence
9.1
OneNote
9.2
Access control
Confluence
9.1
OneNote
8.4
Advanced security features
Confluence
8.9
OneNote
Integrates with Google Drive
Confluence
7.9
OneNote
Device sync
Confluence
7.9
OneNote
8.9
File search
Confluence
OneNote
8.6

Cloud Storage Security & Administration

Confluence
OneNote
8.5
User and role management
Confluence
OneNote
8.2
File organization
Confluence
OneNote
8.8
Device management
Confluence
OneNote
8.5

Cloud Storage Platform

Confluence
OneNote
8.7
Performance
Confluence
OneNote
8.7
Reliability
Confluence
OneNote
8.6
Storage Reports
Confluence
OneNote
8.8

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

OneNote

  • Because of its flexibility and ability to hold different types of content (text, images, tables), it is a great tool for collecting content from different resources and organizing it in one place.
  • Technical support analysts are using sections for their support case analysis; they paste pieces of logs, screen-shots, document their steps in troubleshooting etc., all in one section, to get the full picture yet stay organized.
  • The logic of content structure; Notebook>Section>Page>Paragraph, allows you to manage and collect all needed information by the areas of the user's responsibility. For example; each of my projects has its own section, in which each page is a task.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

OneNote

  • It is not always clear where your OneNote files are kept. I prefer to keep all my OneNote files in the cloud, but the actual location of those files in OneDrive can sometimes be a mystery. If I install OneNote on my home computer, I have to open up my work OneNote in the browser and then sync it to my PC. I'm not able to find and open the file in OneDrive through File Explorer.
  • The ability to find notebooks that are shared with you is getting better, but it can sometimes be difficult to locate the right one. I often see duplicate notebooks and end up opening up the wrong one. Would be great if Microsoft only showed you links to notebooks that were actually available to you.
  • Microsoft is shifting away from OneNote 2016 and moving people on to OneNote that comes native with Windows 10. The interface is different enough that I don't like it. I am staying with OneNote 2016 because of the ease of seeing multiple notebooks open at the same time and being able to get to the exact information I need quickly. If you don't like the native OneNote built into Windows 10, you won't like the future of OneNote.
Joel Brache | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

OneNote

OneNote 10.0
Based on 13 answers
As this is not a compulsory tool in our organization, I would say all depends on the decision makers, however since this is a part of MS Office, I am sure we will have it for as long as we will possibly need it. However, I would not be so sure, if it was a separate product
Ausrine Pasakarnyte | TrustRadius Reviewer

Usability

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

OneNote

OneNote 9.5
Based on 10 answers
I find OneNote incredibly usable. I'm fairly middle of the road when it comes to tech savvy-ness. The platform was very easy to learn and explore. I like that OneNote is no clunky and offers a clean interface. This is important when it comes to deciding if a tool is usable for multiple people.
Jill Dickert | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 10.0
Based on 3 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

OneNote

OneNote 10.0
Based on 4 answers
No answer on this topic is available.

Performance

Confluence

Confluence 9.8
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

OneNote

OneNote 8.8
Based on 6 answers
Overall, I rate OneNote's performance highly. In general, notebooks, sections and pages load quickly. OneNote integrates with other apps and info ca easily be shared/copied to and from the tool to other tools. Moreover, Notebooks tend to sync quickly meaning shared notebooks are up to date almost immediately provided there are no syncing issues.
Anonymous | TrustRadius Reviewer

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

OneNote

OneNote 8.5
Based on 24 answers
Microsoft does an alright enough job supporting issues in OneNote and updated as of late have brought welcome features. Several years ago they were not as supportive, but current rating reflects updates as Microsoft has seemed to consolidate around the Microsoft Store app. I haven't had many issues where I directly needed to call support.
Justin Harbin | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 9.0
Based on 2 answers
Great process overall
Anonymous | TrustRadius Reviewer

OneNote

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

OneNote

The only real product that I can directly hold in juxtaposition to OneNote is Evernote. OneNote ultimately wins that battle because of its zero cost. It compares like for like in most other ways to Evernote, with the exception of its organizational system. If you intend to organize items into more than 10 topics of interest, Evernote may be better suited to your needs, as it's tagging system is more robust for larger categories of organization. If, however, like most users, you're limiting your categorization into 10 or fewer categories, OneNote is excellent, and it excels at helping you find information that falls into a smaller number of buckets than Evernote.Both applications have excellent mobile apps that will handle document scanning, pictures, and the like for you, so it's largely the same there. Overall, I'll continue to use OneNote because it is free.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

OneNote

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

OneNote

  • OneNote makes me more productive because I'm always able to remember discussion points and next steps for any meeting
  • OneNote makes me less reliant on my laptop, when I'm having an informal coffee meeting, for example, which can be freeing
  • OneNote can sometimes be a little slow to use, which can be frustrating when I'm trying to type fast and make notes
Gagan Kanwar | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

OneNote

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneNote Editions & Modules

Edition
Microsoft OneNoteFree
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Confluence
    8.5
    OneNote
    9.1

    Likelihood to Renew

    Confluence
    10.0
    OneNote
    10.0

    Usability

    Confluence
    8.6
    OneNote
    9.5

    Reliability and Availability

    Confluence
    10.0
    OneNote
    10.0

    Performance

    Confluence
    9.8
    OneNote
    8.8

    Support Rating

    Confluence
    8.5
    OneNote
    8.5

    Implementation Rating

    Confluence
    9.0
    OneNote

    Scalability

    Confluence
    10.0
    OneNote

    Add comparison