Confluence vs OneNote

• Organizing content so that people can find what they are looking for.
• Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
• Letting people collaborate on documents simultaneously
• notifying when a page has been updated
• combining content with tasks so that things get done

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• Because of its flexibility and ability to hold different types of content (text, images, tables), it is a great tool for collecting content from different resources and organizing it in one place.
• Technical support analysts are using sections for their support case analysis; they paste pieces of logs, screen-shots, document their steps in troubleshooting etc., all in one section, to get the full picture yet stay organized.
• The logic of content structure; Notebook>Section>Page>Paragraph, allows you to manage and collect all needed information by the areas of the user's responsibility. For example; each of my projects has its own section, in which each page is a task.

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• Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
• Posting on Atlassian can also take more time than expected due to the plethora of options available.
• Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.

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• It is not always clear where your OneNote files are kept. I prefer to keep all my OneNote files in the cloud, but the actual location of those files in OneDrive can sometimes be a mystery. If I install OneNote on my home computer, I have to open up my work OneNote in the browser and then sync it to my PC. I'm not able to find and open the file in OneDrive through File Explorer.
• The ability to find notebooks that are shared with you is getting better, but it can sometimes be difficult to locate the right one. I often see duplicate notebooks and end up opening up the wrong one. Would be great if Microsoft only showed you links to notebooks that were actually available to you.
• Microsoft is shifting away from OneNote 2016 and moving people on to OneNote that comes native with Windows 10. The interface is different enough that I don't like it. I am staying with OneNote 2016 because of the ease of seeing multiple notebooks open at the same time and being able to get to the exact information I need quickly. If you don't like the native OneNote built into Windows 10, you won't like the future of OneNote.

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• At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
• At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.

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• OneNote makes me more productive because I'm always able to remember discussion points and next steps for any meeting
• OneNote makes me less reliant on my laptop, when I'm having an informal coffee meeting, for example, which can be freeing
• OneNote can sometimes be a little slow to use, which can be frustrating when I'm trying to type fast and make notes

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