Authorize.Net vs Stripe | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 72 reviews and ratings

Score 8.7 out of 10

Based on 235 reviews and ratings

Attribute Ratings

Stripe is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.3

Authorize.Net

83%

33 Ratings

8.4

Stripe

84%

84 Ratings

Likelihood to Renew

9.0

Authorize.Net

90%

2 Ratings

10.0

Stripe

100%

2 Ratings

Usability

Authorize.Net

N/A

0 Ratings

10.0

Stripe

100%

2 Ratings

Support Rating

5.0

Authorize.Net

50%

2 Ratings

9.4

Stripe

94%

30 Ratings

Implementation Rating

Authorize.Net

N/A

0 Ratings

10.0

Stripe

100%

1 Rating

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

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IT Programmer

PneudartMedical Device, 51-200 employees

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They are reliable. I can count on everything going smoothly with transactions.
They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.

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Meredith Brough

Business Owner and Sleep Coach

Sweet Slumber, LLCProfessional Training & Coaching, 1-10 employees

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Cons

The lack of data portability is a big issue for me.
Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
Their customer service is not up to the mark. You can get stuck if you need any help from their end.

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Software Engineer

GlookoComputer Software, 51-200 employees

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It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
The ability to be able to offer discounted rates at a smaller threshold would be nice.

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Bobby Greenawalt

Founder & President

Beverage ManagementFood & Beverages, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0 monthly gateway/per transaction

Authorize.Net Editions & Modules

Edition

All-in-One Option	25 & 2.9% + $0.30¹
Payment Gateway Only	$25²

monthly gateway/per transaction
monthly gateway

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0 per successful charge

Stripe Editions & Modules

Edition

Integrated	2.9% + 0.30¹
Customized	Contact sales team
Radar	0.05³
Terminal	2.7% + 0.05⁴
Sigma	0.02⁵
Atlass	$500⁶
Issuing	0.10⁷
Premium Support	$1,800⁸

per successful charge
none
per screened transaction
per successful charge
per charge
one-time fee
per virtual card
per month

Additional Pricing Details

—

Likelihood to Renew

Authorize.Net 9.0

Based on 2 answers

Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.

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Verified User

Director in Marketing

Non-profit Organization Management Company, 1-10 employees

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Stripe 10.0

Based on 2 answers

Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none

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Bobby Greenawalt

Founder & President

Beverage ManagementFood & Beverages, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Stripe 10.0

Based on 2 answers

Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused

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Bobby Greenawalt

Founder & President

Beverage ManagementFood & Beverages, 51-200 employees

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Support Rating

Authorize.Net 5.0

Based on 2 answers

I have no experience directly with the support offered by Authorize.Net.

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Verified User

Project Manager in Other

Construction Company, 11-50 employees

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Stripe 9.4

Based on 30 answers

Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them.In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.

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Verified User

Engineer in Engineering

Computer Software Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Stripe 10.0

Based on 1 answer

It took less than an hour to have everything setup and running

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Bobby Greenawalt

Founder & President

Beverage ManagementFood & Beverages, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!

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Verified User

Director in Marketing

Marketing & Advertising Company, 11-50 employees

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We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.

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Verified User

Representative in Sales

Hospital & Health Care Company, 11-50 employees

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Return on Investment

Lets us charge cards so we can get paid on time, every time.
It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.

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McKay Salisbury

President

Five Star CommerceMarketing and Advertising, 1-10 employees

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It makes getting money from your clients really easy
It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
It is very easy to integrate with online assets of the company
In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.

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Angel RIBO - The CEO Confidant

Chief Executive Officer

Divine Human VenturesProfessional Training & Coaching, 11-50 employees

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