Barracuda RMM (formerly Managed Workplace) vs Kaseya VSA

Likelihood to Recommend

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Read full review

Justin Soungie

IT Manager

Tiercon Corp.Automotive, 1001-5000 employees

View all 6 answers on this topic

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Read full review

Ben Blissett

Managing Director

Affinity Technology GroupInformation Technology & Services, 1-10 employees

View all 25 answers on this topic

Pros

Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
The site is easy to navigate/manage. There is not a big learning curve for new employees.

Read full review

Verified User

Technician in Information Technology

Information Technology and Services Company, 1-10 employees

View all 6 answers on this topic

Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Read full review

Allan Eisenhauer

Director of IT / Purchasing Manager

Macomb / St. Clair Workforce Development BoardNon-profit Organization Management, 51-200 employees

View all 25 answers on this topic

Cons

Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

Read full review

Ashley Beal

Senior Office Administrator

Harbour Technology ConsultingInformation Technology and Services, 1-10 employees

View all 6 answers on this topic

Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Read full review

Richard Trivedi

IT Director

CadrenetComputer & Network Security, 11-50 employees

View all 25 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Kaseya VSA 10.0

Based on 1 answer

Excellent product with easy learning curve

Read full review

Verified User

Director in Information Technology

Hospital & Health Care Company, 11-50 employees

View all 1 answers on this topic

Support Rating

Barracuda RMM (formerly Managed Workplace) 5.7

Based on 5 answers

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Read full review

Justin Soungie

IT Manager

Tiercon Corp.Automotive, 1001-5000 employees

View all 5 answers on this topic

Kaseya VSA 7.6

Based on 15 answers

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Read full review

Verified User

Engineer in Manufacturing

Electrical & Electronic Manufacturing Company, 51-200 employees

View all 15 answers on this topic

Alternatives Considered

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.

Read full review

Ramin Sultanov

Digital Instructor

Upper EducationEducation Management, 11-50 employees

View all 6 answers on this topic

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Read full review

Racey Cave

IT Manager

Eliassen GroupInformation Technology and Services, 201-500 employees

View all 25 answers on this topic

Return on Investment

Saves time for employees which saves money for the company.
Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.

Read full review

Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

View all 6 answers on this topic

Kaseya VSA's automation has allowed more client support with fewer technicians, resulting in a cost saving for us.
The broad range of features differentiates us from much of our competition. We've won quite a few deals as a result of the services we can provide.
The learning curve for new hires limits their effectiveness until they master the application.

Read full review

Mike Erhart

Managing Partner

Erhart and Associates, LLCInformation Technology & Services, 1-10 employees

View all 25 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No