19 Ratings
85 Ratings
19 Ratings
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Score 8 out of 100
85 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Kaseya VSA is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Barracuda RMM

80%
6 Ratings
8.1

Kaseya VSA

81%
29 Ratings

Likelihood to Renew

Barracuda RMM

N/A
0 Ratings
10.0

Kaseya VSA

100%
1 Rating

Support Rating

4.4

Barracuda RMM

44%
5 Ratings
6.7

Kaseya VSA

67%
15 Ratings

Likelihood to Recommend

Barracuda Networks, Inc.

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
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Kaseya

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros

Barracuda Networks, Inc.

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
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Kaseya

  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons

Barracuda Networks, Inc.

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
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Kaseya

  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Pricing Details

Barracuda RMM

Starting Price

Editions & Modules

Barracuda RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Kaseya VSA

    Starting Price

    Editions & Modules

    Kaseya VSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Barracuda Networks, Inc.

      No answers on this topic

      Kaseya

      Excellent product with easy learning curve
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      Support Rating

      Barracuda Networks, Inc.

      We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
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      Kaseya

      It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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      Alternatives Considered

      Barracuda Networks, Inc.

      AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
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      Kaseya

      There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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      Return on Investment

      Barracuda Networks, Inc.

      • Saves time for employees which saves money for the company.
      • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
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      Kaseya

      • It has increased the efficiency of operational tasks for our technicians
      • It has change the speed at which we are able to deploy updates and software patches
      • It caused us to spend additional money on more security tools due to concern from breaches
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