TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    ClickTime

    Score9 out of 10
    N/AClickTime is a time tracking platform from the company of the same name in San Francisco, California that may include expense tracking and light project management capabilities via modules and add-ons.N/A

    FunctionFox

    Score6.1 out of 10
    Small Businesses (1-50 employees)
    FunctionFox provides TimeFox which is a timesheet and project management solution for small creative companies. The vendor says TimeFox is currently used by over 100,000 creative professionals in Canada, the US, Europe, Asia, Australia and New Zealand.

    $5

    per user

    Pricing
    BasecampClickTimeFunctionFox
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    No answers on this topic
    FunctionFox Classic
    $5
    per user
    FunctionFox Premier
    $10
    per user
    FunctionFox In-House
    $20
    per user
    Offerings
    Pricing Offerings
    BasecampClickTimeFunctionFox
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsNo hidden fees. All customer support, and regular upgrades are included free of charge.
    More Pricing Information
    Community Pulse
    BasecampClickTimeFunctionFox
    Considered Multiple Products
    37signals
    No answer on this topic
    ClickTime
    No answer on this topic
    FunctionFox
    Chose FunctionFox
    FunctionFox has limited use across other platforms I have used. It's really best for smaller companies with less projects and people to manage. There is really no way to track elements of the project (e.g. design changes), but serves as a really useful tool to monitor budget, …
    Incentivized
    Chose FunctionFox
    Both products were very similar except in appearance.
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    No answers on this topic
    Features
    BasecampClickTimeFunctionFox
    Project Management
    Comparison of Project Management features of Basecamp and ClickTime and FunctionFox
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    ClickTime
    -
    Ratings
    FunctionFox
    -
    Ratings
    Task Management9.1123 Ratings00 Ratings00 Ratings
    Resource Management9.3103 Ratings00 Ratings00 Ratings
    Gantt Charts7.243 Ratings00 Ratings00 Ratings
    Scheduling8.899 Ratings00 Ratings00 Ratings
    Workflow Automation9.372 Ratings00 Ratings00 Ratings
    Team Collaboration9.6123 Ratings00 Ratings00 Ratings
    Support for Agile Methodology9.751 Ratings00 Ratings00 Ratings
    Support for Waterfall Methodology8.748 Ratings00 Ratings00 Ratings
    Document Management9.6115 Ratings00 Ratings00 Ratings
    Email integration8.2101 Ratings00 Ratings00 Ratings
    Mobile Access8.7100 Ratings00 Ratings00 Ratings
    Timesheet Tracking9.148 Ratings00 Ratings00 Ratings
    Change request and Case Management9.558 Ratings00 Ratings00 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and ClickTime and FunctionFox
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    ClickTime
    -
    Ratings
    FunctionFox
    -
    Ratings
    Quotes/estimates10.030 Ratings00 Ratings00 Ratings
    Invoicing10.026 Ratings00 Ratings00 Ratings
    Project & financial reporting8.034 Ratings00 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings00 Ratings
    Best Alternatives
    BasecampClickTimeFunctionFox
    Small Businesses
    Any.do
    Score8 out of 10
    Time Doctor
    Score8 out of 10
    Time Doctor
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Toggl Track
    Score9 out of 10
    Toggl Track
    Score9 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    TimeCamp
    Score7 out of 10
    TimeCamp
    Score7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BasecampClickTimeFunctionFox
    Likelihood to Recommend
    9.9
    (150 ratings)
    9.6
    (6 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    -
    (0 ratings)
    3.0
    (4 ratings)
    Usability
    9.3
    (20 ratings)
    -
    (0 ratings)
    4.0
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampClickTimeFunctionFox
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    ClickTime
    We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.
    Incentivized
    Read full review
    FunctionFox
    If you are trying to track time across teams or functions, that is really what FunctionFox is designed for. I think this would work better for individual, smaller teams with similar tasks and activities, instead of for larger companies with more complex organizational operations. If you are just getting started with time tracking, this could be a good place to start.
    Incentivized
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    ClickTime
    • Easy to use once you get the hang of it.
    • Many useful features in one place.
    • Many options available when needing to drill-down in detail or analyze time categories.
    Incentivized
    Read full review
    FunctionFox
    • With only a couple clicks I can still easily pull reports by employee on a weekly basis which provide the information I need to run payroll.
    • I pull reports by client each month for our monthly client billings, which we have broken down by project so I can easily see how our time was spent on their account.
    • We set a budget for the approved number of hours we can apply to any one project for the month, and the system provides the project manager with a warning as the limit comes near. That function has been fantastic!
    • FunctionFox's Help Desk personnel are wonderful, providing an exceptionally personalized experience. They take their time, and will even schedule a call to go into greater depth, such as an entire account review just to ensure you're able to use all the product features to your company's best advantage. Our entire team jumped on a half hour call a couple months ago, and she answered ALL of our questions, including providing us with info on some features we hadn't realized even existed.
    Incentivized
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    ClickTime
    • The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app.
    • The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports.
    • Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it.
    Incentivized
    Read full review
    FunctionFox
    • The function of the site is not as user-friendly as others, it's sometimes hard to find certain projects and organize data in order to track effectively. I would often need to download/export reports.
    • Sometimes a project would accidentally be created twice and hours billed to two separate projects for the same thing. Which made tracking and billing increasingly difficult.
    • Little to no organization of projects for billing and finance purposes, which makes it hard when we conduct billing as there is not a clear way to know if a project is complete, ongoing, rejected etc.
    Incentivized
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    ClickTime
    No answers on this topic
    FunctionFox
    All of my employees are used to it and introducing a new software to them requires them to get trained again increasing the costs. TimeFox is an easy to use and understand software. Another advantage of TimeFox is that is an online software and I can access it whenever I want to.
    Read full review
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    ClickTime
    No answers on this topic
    FunctionFox
    It's a good tool for tracking hours and overall budget. It does not give you insight into why there are those hours, or what part of the project has over burned. The tool is also tough to export reports and find the correct information throughout. Not only this, but I also have a hard time changing project details - there's no real easy way to and there's a larger room for error
    Incentivized
    Read full review
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    ClickTime
    No answers on this topic
    FunctionFox
    No answers on this topic
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    ClickTime
    We have had a good response from ClickTime when we have needed to ask questions.
    Incentivized
    Read full review
    FunctionFox
    I haven't used FunctionFox for a lot of support requests. On the times that i've been having issues I've had the issue resolved within a day, most questions I have had i've been able to source answers online or from a colleague. From what I have experienced the support team seems great.
    Incentivized
    Read full review
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    ClickTime
    No answers on this topic
    FunctionFox
    Unsure on implementation of FunctionFox - was before my time at the company. Everyone at the company had a good understanding of the product and how to use it by the time I joined. My understanding is we implemented ourselves with a few training sessions for the creative team and adding hours as well as training for the account team to add projects
    Incentivized
    Read full review
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    ClickTime
    ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.
    Incentivized
    Read full review
    FunctionFox
    When we were looking for software we tested several, and FunctionFox was hands down the best value. While there are other options, and each company is different, nothing could come close to filling our needs the way FunctionFox has. The money we spend has been returned several times over.
    Incentivized
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    ClickTime
    • Allows us to bill 100% of time spent on each job
    • Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed
    • Takes very little time to manage and enter time
    Incentivized
    Read full review
    FunctionFox
    • FunctionFox pays for itself just about every month in terms of how much more I am able to bill than before I started using the software, and how much less time I need to spend on non-billable admin tasks. I used to create invoices based mostly on what sounded fair, rather than on accurate time & cost records. I'm sure my clients loved it, but it wasn't healthy for my business. Now I base invoices on actual time and expense records, and end up with more money in my pocket.
    • It's not tangible, but FunctionFox has improved my ability to communicate with clients, and with freelance partners when I'm involved in a collaborative project. I can anticipate and discuss potential budget or delivery deadline overruns before they occur. The goodwill this builds has had a tremendously positive impact on client and partnership relations.
    • I fell into freelancing without a lot of experience running a business. FunctionFox has been a great teacher, helping me think through many issues that I wouldn't have even recognized as important. It is simple to use, with a UI that is neither intimidating nor overwhelming, and it has been super flexible in terms of molding it to suit the way I work.
    Incentivized
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    ScreenShots

    FunctionFox Screenshots

    Screenshot of Easily navigate throughout FunctionFox from the customizable Home dashboard.Screenshot of CEO Desktop enables users to visualize budgets and deadlines for specific projects.Screenshot of The Project Status page provides the users with  an overview of the projects and the different stages they are at. With the filters users can drill down to see specific clients or projects.Screenshot of The Calendar provides a great weekly or monthly view of project start and due dates, along with deliverables, milestones, and meetings.