What users are saying about
1008 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
231 Ratings
1008 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Pipedrive

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
231 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Basecamp

Basecamp is great for the organization of design or copy comps and sharing progression of the project. It is not meant to be only a file share site, but integrates well with box, dropbox, and Google Drive for larger files. It allows for client sharing, so that only certain messages and files are seen by your clients, but requires a bit of training within your team to function properly.
Heather Miller | TrustRadius Reviewer

Pipedrive

Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Mark Rueckert | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Basecamp
7.8
Pipedrive
Task Management
Basecamp
8.4
Pipedrive
Resource Management
Basecamp
7.4
Pipedrive
Gantt Charts
Basecamp
7.3
Pipedrive
Scheduling
Basecamp
7.3
Pipedrive
Workflow Automation
Basecamp
7.0
Pipedrive
Team Collaboration
Basecamp
8.7
Pipedrive
Support for Agile Methodology
Basecamp
7.0
Pipedrive
Support for Waterfall Methodology
Basecamp
7.5
Pipedrive
Document Management
Basecamp
7.6
Pipedrive
Email integration
Basecamp
8.2
Pipedrive
Mobile Access
Basecamp
8.1
Pipedrive
Timesheet Tracking
Basecamp
7.8
Pipedrive
Change request and Case Management
Basecamp
8.4
Pipedrive
Budget and Expense Management
Basecamp
8.1
Pipedrive

Professional Services Automation

Basecamp
7.8
Pipedrive
Quotes/estimates
Basecamp
8.6
Pipedrive
Invoicing
Basecamp
7.8
Pipedrive
Project & financial reporting
Basecamp
7.7
Pipedrive
Integration with accounting software
Basecamp
7.0
Pipedrive

Sales Force Automation

Basecamp
Pipedrive
6.4
Customer data management / contact management
Basecamp
Pipedrive
6.4
Workflow management
Basecamp
Pipedrive
7.9
Territory management
Basecamp
Pipedrive
6.6
Opportunity management
Basecamp
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
Basecamp
Pipedrive
7.9
Contract management
Basecamp
Pipedrive
3.0
Quote & order management
Basecamp
Pipedrive
5.1
Interaction tracking
Basecamp
Pipedrive
7.1
Channel / partner relationship management
Basecamp
Pipedrive
4.3

Customer Service & Support

Basecamp
Pipedrive
2.9
Case management
Basecamp
Pipedrive
4.7
Call center management
Basecamp
Pipedrive
1.1
Help desk management
Basecamp
Pipedrive
3.1

Marketing Automation

Basecamp
Pipedrive
8.5
Lead management
Basecamp
Pipedrive
8.4
Email marketing
Basecamp
Pipedrive
8.7

CRM Project Management

Basecamp
Pipedrive
6.5
Task management
Basecamp
Pipedrive
8.3
Billing and invoicing management
Basecamp
Pipedrive
4.1
Reporting
Basecamp
Pipedrive
7.1

CRM Reporting & Analytics

Basecamp
Pipedrive
5.1
Forecasting
Basecamp
Pipedrive
5.1
Pipeline visualization
Basecamp
Pipedrive
8.4
Customizable reports
Basecamp
Pipedrive
1.6

Customization

Basecamp
Pipedrive
6.1
Custom fields
Basecamp
Pipedrive
8.1
Custom objects
Basecamp
Pipedrive
7.6
Scripting environment
Basecamp
Pipedrive
1.0
API for custom integration
Basecamp
Pipedrive
7.5

Security

Basecamp
Pipedrive
7.3
Single sign-on capability
Basecamp
Pipedrive
6.1
Role-based user permissions
Basecamp
Pipedrive
8.5

Social CRM

Basecamp
Pipedrive
1.1
Social data
Basecamp
Pipedrive
1.1
Social engagement
Basecamp
Pipedrive
1.1

Integrations with 3rd-party Software

Basecamp
Pipedrive
3.6
Marketing automation
Basecamp
Pipedrive
3.6
Compensation management
Basecamp
Pipedrive
3.5

Platform

Basecamp
Pipedrive
8.1
Mobile access
Basecamp
Pipedrive
8.1

Pros

Basecamp

  • Ease of use meaning that non-technical users can be onboarded with minimal training required
  • Range of features meaning that you can use Basecamp as your core project management platform and don't need to rely on other tools in conjunction
  • Good collaborative features to encourage adoption and management of end-to-end process on Basecamp
Anonymous | TrustRadius Reviewer

Pipedrive

  • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
  • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
  • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
Anonymous | TrustRadius Reviewer

Cons

Basecamp

  • I use Basecamp V2 because the newer V3 misses some functionality of V2. It seems it was built for a slightly different purpose. Unfortunately, V2 is not seeing feature updates as often as V3
  • Integration with other platforms would be nice. For example, I'd love to see my personal calendar or my business Outlook calendar overlaid on the Basecamp calendar, but this is not a possibility currently.
  • I can subscribe to Basecamp's iCal to show the Basecamp calendar on my personal calendar, which is handy, but it is quite limited. I can't see any detail about the task aside from the title. None of the description or information on what project or task list the task is attached to.
Nicholas Kouvatsos | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.1
Based on 11 answers
Is important for our team that the programs and apps that we use more frequently needed to be user-friendly, in order that our team can work more efficiently. Pipedrive has a wide range of tools that can be used to achieve this goal
Joanna García | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 6 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
No answer on this topic is available.

Support Rating

Basecamp

Basecamp 8.5
Based on 28 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

Pipedrive

Pipedrive 9.4
Based on 11 answers
When I come to need technical support for deleting data due to an error or some improper change that I made, they have been very kind in helping us to solve the additional problem, their quality of service from the agents is very empathetic and cheerful.Do not be afraid to call or send them a message by chat for their prompt response and follow-up.
Anonymous | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Basecamp

I have used Jira in past roles with different organizations, and I find Basecamp to be much more user-friendly and better at the more complex conversations that need to be had around product features. Basecamp knows what it does well, and sticks to that, instead of trying to be a more all-around product development tool like Jira. In my experience, Jira's interface was much more confusing, and contained a lot of functionality that my team didn't use.
Anonymous | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

Basecamp

  • We have far less meetings! Which is great. I think this has made us far more efficient, wasting time with meetings and getting more done.
  • We are able to keep track of notes and progress on a project much more easily. I feel like things stay on track much better than before we had Basecamp.
  • I think timelines and deadlines are kept very clear and everyone has clear expectations. This means people know exactly what they need to work on at any given time (and know what they will be working on next too). As bad as it sounds to say, I think before we had Basecamp, deadlines and timelines weren't very clear sometimes.
Jessica Meadows Rich | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Basecamp

Pipedrive

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Basecamp
8.4
Pipedrive
8.6

Likelihood to Renew

Basecamp
10.0
Pipedrive
8.2

Usability

Basecamp
7.8
Pipedrive
9.1

Reliability and Availability

Basecamp
10.0
Pipedrive
8.2

Performance

Basecamp
7.3
Pipedrive

Support Rating

Basecamp
8.5
Pipedrive
9.4

Online Training

Basecamp
5.0
Pipedrive

Implementation Rating

Basecamp
7.7
Pipedrive
8.2

Add comparison