Basecamp
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1147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1147 reviews and ratings
341 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 341 reviews and ratings
Feature Set Ratings
Project Management

7.8
Basecamp
78%

Pipedrive
Feature Set Not Supported
N/A
Basecamp ranks higher in 14/14 features
Basecamp ranks higher in 14/14 features
Task Management

8.2
82%
112 Ratings

N/A
0 Ratings
Resource Management

7.8
78%
93 Ratings

N/A
0 Ratings
Gantt Charts

7.2
72%
38 Ratings

N/A
0 Ratings
Scheduling

8.3
83%
89 Ratings

N/A
0 Ratings
Workflow Automation

6.6
66%
66 Ratings

N/A
0 Ratings
Team Collaboration

8.6
86%
112 Ratings

N/A
0 Ratings
Support for Agile Methodology

7.5
75%
46 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

8.0
80%
42 Ratings

N/A
0 Ratings
Document Management

7.8
78%
106 Ratings

N/A
0 Ratings
Email integration

7.9
79%
93 Ratings

N/A
0 Ratings
Mobile Access

8.6
86%
91 Ratings

N/A
0 Ratings
Timesheet Tracking

7.1
71%
42 Ratings

N/A
0 Ratings
Change request and Case Management

7.4
74%
52 Ratings

N/A
0 Ratings
Budget and Expense Management

7.8
78%
38 Ratings

N/A
0 Ratings
Professional Services Automation

7.6
Basecamp
76%

Pipedrive
Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features
Basecamp ranks higher in 4/4 features
Quotes/estimates

7.9
79%
29 Ratings

N/A
0 Ratings
Invoicing

6.7
67%
25 Ratings

N/A
0 Ratings
Project & financial reporting

8.2
82%
33 Ratings

N/A
0 Ratings
Integration with accounting software

7.7
77%
27 Ratings

N/A
0 Ratings
Sales Force Automation

Basecamp
Feature Set Not Supported
N/A

6.4
Pipedrive
64%
Pipedrive ranks higher in 9/9 features
Pipedrive ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

6.5
65%
15 Ratings
Workflow management

N/A
0 Ratings

7.8
78%
12 Ratings
Territory management

N/A
0 Ratings

6.6
66%
8 Ratings
Opportunity management

N/A
0 Ratings

8.9
89%
56 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

8.1
81%
53 Ratings
Contract management

N/A
0 Ratings

3.0
30%
9 Ratings
Quote & order management

N/A
0 Ratings

5.1
51%
7 Ratings
Interaction tracking

N/A
0 Ratings

7.1
71%
13 Ratings
Channel / partner relationship management

N/A
0 Ratings

4.3
43%
9 Ratings
Customer Service & Support

Basecamp
Feature Set Not Supported
N/A

2.9
Pipedrive
29%
Pipedrive ranks higher in 3/3 features
Pipedrive ranks higher in 3/3 features
Case management

N/A
0 Ratings

4.7
47%
6 Ratings
Call center management

N/A
0 Ratings

1.1
11%
5 Ratings
Help desk management

N/A
0 Ratings

3.1
31%
6 Ratings
Marketing Automation

Basecamp
Feature Set Not Supported
N/A

8.8
Pipedrive
88%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.9
89%
40 Ratings
Email marketing

N/A
0 Ratings

8.7
87%
4 Ratings
CRM Project Management

Basecamp
Feature Set Not Supported
N/A

6.2
Pipedrive
62%
Pipedrive ranks higher in 3/3 features
Pipedrive ranks higher in 3/3 features
Task management

N/A
0 Ratings

7.5
75%
54 Ratings
Billing and invoicing management

N/A
0 Ratings

4.1
41%
5 Ratings
Reporting

N/A
0 Ratings

6.9
69%
53 Ratings
CRM Reporting & Analytics

Basecamp
Feature Set Not Supported
N/A

5.1
Pipedrive
51%
Pipedrive ranks higher in 3/3 features
Pipedrive ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

5.1
51%
11 Ratings
Pipeline visualization

N/A
0 Ratings

8.5
85%
58 Ratings
Customizable reports

N/A
0 Ratings

1.7
17%
8 Ratings
Customization

Basecamp
Feature Set Not Supported
N/A

5.8
Pipedrive
58%
Pipedrive ranks higher in 4/4 features
Pipedrive ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

7.6
76%
54 Ratings
Custom objects

N/A
0 Ratings

7.2
72%
44 Ratings
Scripting environment

N/A
0 Ratings

1.0
10%
4 Ratings
API for custom integration

N/A
0 Ratings

7.3
73%
39 Ratings
Security

Basecamp
Feature Set Not Supported
N/A

7.4
Pipedrive
74%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

6.1
61%
12 Ratings
Role-based user permissions

N/A
0 Ratings

8.7
87%
51 Ratings
Social CRM

Basecamp
Feature Set Not Supported
N/A

1.1
Pipedrive
11%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Social data

N/A
0 Ratings

1.1
11%
5 Ratings
Social engagement

N/A
0 Ratings

1.1
11%
5 Ratings
Integrations with 3rd-party Software

Basecamp
Feature Set Not Supported
N/A

3.6
Pipedrive
36%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

3.6
36%
7 Ratings
Compensation management

N/A
0 Ratings

3.5
35%
4 Ratings
Platform

Basecamp
Feature Set Not Supported
N/A

7.8
Pipedrive
78%
Pipedrive ranks higher in 1/1 features
Pipedrive ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.8
78%
51 Ratings
Attribute Ratings
- Basecamp is rated higher in 2 areas: Likelihood to Renew, Availability
- Pipedrive is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

8.4
Basecamp
84%
139 Ratings

9.2
Pipedrive
92%
61 Ratings
Likelihood to Renew

10.0
Basecamp
100%
27 Ratings

8.0
Pipedrive
80%
3 Ratings
Usability

7.8
Basecamp
78%
15 Ratings

8.8
Pipedrive
88%
12 Ratings
Availability

10.0
Basecamp
100%
10 Ratings

8.2
Pipedrive
82%
2 Ratings
Performance

7.3
Basecamp
73%
8 Ratings

Pipedrive
N/A
0 Ratings
Support Rating

8.6
Basecamp
86%
55 Ratings

9.3
Pipedrive
93%
12 Ratings
Online Training

5.0
Basecamp
50%
1 Rating

Pipedrive
N/A
0 Ratings
Implementation Rating

7.7
Basecamp
77%
8 Ratings

8.2
Pipedrive
82%
3 Ratings
Likelihood to Recommend
Basecamp
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Director Of Operations
Clearfire, Inc.Internet, 1-10 employees
Pipedrive
Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Sales Director
ElemerceMarketing & Advertising, 51-200 employees
Pros
Basecamp
- Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
- The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
- Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.

Verified User
Project Manager in Marketing
Design Company, 1-10 employeesPipedrive
- Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
- Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
- Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.

Verified User
Partner in Sales
Hospital & Health Care Company, 11-50 employeesCons
Basecamp
- High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
- Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
- Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Senior Graphic Designer
Oregon State University MarketingMarketing and Advertising, 1001-5000 employees
Pipedrive
- There is definitely a bit of a learning curve
- Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
- It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.

Verified User
C-Level Executive in Marketing
Marketing and Advertising Company, 1-10 employeesPricing Details
Basecamp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per month
Basecamp Editions & Modules
Edition
Basecamp Personal | Free1 |
---|---|
Basecamp Business | $992 |
- Limited Capabilities
- Per Month [Unlimited Users]
Additional Pricing Details
—Pipedrive
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per month
Pipedrive Editions & Modules
Edition
Essential | $15.001 |
---|---|
Advanced | $29.001 |
Professional | $59.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
Basecamp
Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.

Verified User
Account Manager in Marketing
Marketing and Advertising Company, 11-50 employeesPipedrive
Pipedrive 8.0
Based on 3 answers
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 51-200 employeesUsability
Basecamp
Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.

Verified User
Professional in Marketing
Health, Wellness and Fitness Company, 501-1000 employeesPipedrive
Pipedrive 8.8
Based on 12 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.

Verified User
Professional in Customer Service
Financial Services Company, 11-50 employeesReliability and Availability
Basecamp
Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Developer & Designer
LMK Web Design and ConsultingInformation Technology and Services, 1-10 employees
Pipedrive
Pipedrive 8.2
Based on 2 answers
No answer on this topic is available.
Support Rating
Basecamp
Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Jemully MediaMarketing and Advertising, 1-10 employees
Pipedrive
Pipedrive 9.3
Based on 12 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.

Verified User
Account Manager in Sales
Telecommunications Company, 1-10 employeesImplementation Rating
Basecamp
Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Marketing Content Manager | Social Media | Newsletter | Blog | White Papers
360trainingE-Learning, 201-500 employees
Pipedrive
Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Director of Sales
SASCO Chemical Group, Inc.Chemicals, 51-200 employees
Alternatives Considered
Basecamp
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Senior Financial Analyst - Cost Analytics
Lowe's Companies, Inc.Retail, 10,001+ employees
Pipedrive
Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employeesReturn on Investment
Basecamp
- It has saved me time when having to get the same message out to multiple restaurants
- It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
- The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Director of Operations
Kome Sushi KitchenRestaurants, 11-50 employees
Pipedrive
- Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
- Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
- Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson GroupMarketing and Advertising, 1-10 employees