What users are saying about
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1147 Ratings
341 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100
341 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Project Management

    7.8

    Basecamp

    78%

    Pipedrive

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 14/14 features

    Task Management

    8.2
    82%
    112 Ratings
    N/A
    0 Ratings

    Resource Management

    7.8
    78%
    93 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    38 Ratings
    N/A
    0 Ratings

    Scheduling

    8.3
    83%
    89 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.6
    66%
    66 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.6
    86%
    112 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.5
    75%
    46 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Document Management

    7.8
    78%
    106 Ratings
    N/A
    0 Ratings

    Email integration

    7.9
    79%
    93 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.6
    86%
    91 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.1
    71%
    42 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    38 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.6

    Basecamp

    76%

    Pipedrive

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 4/4 features

    Quotes/estimates

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Invoicing

    6.7
    67%
    25 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.7
    77%
    27 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Basecamp

    Feature Set Not Supported
    N/A
    6.4

    Pipedrive

    64%
    Pipedrive ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    6.5
    65%
    15 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    6.6
    66%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.9
    89%
    56 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.1
    81%
    53 Ratings

    Contract management

    N/A
    0 Ratings
    3.0
    30%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    5.1
    51%
    7 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.1
    71%
    13 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Customer Service & Support

    Basecamp

    Feature Set Not Supported
    N/A
    2.9

    Pipedrive

    29%
    Pipedrive ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    4.7
    47%
    6 Ratings

    Call center management

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    3.1
    31%
    6 Ratings

    Marketing Automation

    Basecamp

    Feature Set Not Supported
    N/A
    8.8

    Pipedrive

    88%
    Pipedrive ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    40 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    CRM Project Management

    Basecamp

    Feature Set Not Supported
    N/A
    6.2

    Pipedrive

    62%
    Pipedrive ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.5
    75%
    54 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    4.1
    41%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    6.9
    69%
    53 Ratings

    CRM Reporting & Analytics

    Basecamp

    Feature Set Not Supported
    N/A
    5.1

    Pipedrive

    51%
    Pipedrive ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    5.1
    51%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    58 Ratings

    Customizable reports

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Customization

    Basecamp

    Feature Set Not Supported
    N/A
    5.8

    Pipedrive

    58%
    Pipedrive ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Custom objects

    N/A
    0 Ratings
    7.2
    72%
    44 Ratings

    Scripting environment

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Security

    Basecamp

    Feature Set Not Supported
    N/A
    7.4

    Pipedrive

    74%
    Pipedrive ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.1
    61%
    12 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    51 Ratings

    Social CRM

    Basecamp

    Feature Set Not Supported
    N/A
    1.1

    Pipedrive

    11%
    Pipedrive ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Social engagement

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Integrations with 3rd-party Software

    Basecamp

    Feature Set Not Supported
    N/A
    3.6

    Pipedrive

    36%
    Pipedrive ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    3.6
    36%
    7 Ratings

    Compensation management

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    Platform

    Basecamp

    Feature Set Not Supported
    N/A
    7.8

    Pipedrive

    78%
    Pipedrive ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    51 Ratings

    Attribute Ratings

    • Basecamp is rated higher in 2 areas: Likelihood to Renew, Availability
    • Pipedrive is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.4

    Basecamp

    84%
    139 Ratings
    9.2

    Pipedrive

    92%
    61 Ratings

    Likelihood to Renew

    10.0

    Basecamp

    100%
    27 Ratings
    8.0

    Pipedrive

    80%
    3 Ratings

    Usability

    7.8

    Basecamp

    78%
    15 Ratings
    8.8

    Pipedrive

    88%
    12 Ratings

    Availability

    10.0

    Basecamp

    100%
    10 Ratings
    8.2

    Pipedrive

    82%
    2 Ratings

    Performance

    7.3

    Basecamp

    73%
    8 Ratings

    Pipedrive

    N/A
    0 Ratings

    Support Rating

    8.6

    Basecamp

    86%
    55 Ratings
    9.3

    Pipedrive

    93%
    12 Ratings

    Online Training

    5.0

    Basecamp

    50%
    1 Rating

    Pipedrive

    N/A
    0 Ratings

    Implementation Rating

    7.7

    Basecamp

    77%
    8 Ratings
    8.2

    Pipedrive

    82%
    3 Ratings

    Likelihood to Recommend

    Basecamp

    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Andrea Hester | TrustRadius Reviewer

    Pipedrive

    Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
    Mark Rueckert | TrustRadius Reviewer

    Pros

    Basecamp

    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Anonymous | TrustRadius Reviewer

    Pipedrive

    • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
    • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
    • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
    Anonymous | TrustRadius Reviewer

    Cons

    Basecamp

    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Heather Miller | TrustRadius Reviewer

    Pipedrive

    • There is definitely a bit of a learning curve
    • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
    • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Basecamp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Basecamp Editions & Modules

    Edition
    Basecamp PersonalFree1
    Basecamp Business$992
    1. Limited Capabilities
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    Pipedrive

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9 per month

    Pipedrive Editions & Modules

    Edition
    Essential$15.001
    Advanced$29.001
    Professional$59.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Basecamp

    Basecamp 10.0
    Based on 27 answers
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Anonymous | TrustRadius Reviewer

    Pipedrive

    Pipedrive 8.0
    Based on 3 answers
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Anonymous | TrustRadius Reviewer

    Usability

    Basecamp

    Basecamp 7.8
    Based on 15 answers
    Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
    Anonymous | TrustRadius Reviewer

    Pipedrive

    Pipedrive 8.8
    Based on 12 answers
    As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Basecamp

    Basecamp 10.0
    Based on 10 answers
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Lisa Keyser | TrustRadius Reviewer

    Pipedrive

    Pipedrive 8.2
    Based on 2 answers
    No answer on this topic is available.

    Support Rating

    Basecamp

    Basecamp 8.6
    Based on 55 answers
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Anthony Burke | TrustRadius Reviewer

    Pipedrive

    Pipedrive 9.3
    Based on 12 answers
    The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Basecamp

    Basecamp 7.7
    Based on 8 answers
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
    Jenni Waggoner | TrustRadius Reviewer

    Pipedrive

    Pipedrive 8.2
    Based on 3 answers
    Experiment is the only way to start
    Ed Juline | TrustRadius Reviewer

    Alternatives Considered

    Basecamp

    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Blake Baron | TrustRadius Reviewer

    Pipedrive

    Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Basecamp

    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Elizabeth Hyman | TrustRadius Reviewer

    Pipedrive

    • Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
    • Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
    • Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
    Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

    Screenshots

    Basecamp

    Pipedrive

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