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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    SmartSuite

    Score10 out of 10
    N/ASmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. SmartSuite helps coordinate people and work across all levels of an organization to ensure that team members have the information they need to accomplish the work that matters most. Team members can create a workflow, or choose from over 200 templates that can be tailored to their exact needs.

    $10

    per month per user

    Pricing
    BasecampSmartSuite
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    No answers on this topic
    Offerings
    Pricing Offerings
    BasecampSmartSuite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BasecampSmartSuite
    Considered Both Products
    37signals
    No answer on this topic
    SmartSuite
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    94%
    Would buy again
    17 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    100%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    100%
    Implementation went as expected
    18 Answers
    Features
    BasecampSmartSuite
    Project Management
    Comparison of Project Management features of Basecamp and SmartSuite
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    SmartSuite
    9.1
    18 Ratings
    17% above category average
    Task Management9.1123 Ratings9.218 Ratings
    Resource Management9.3103 Ratings9.117 Ratings
    Gantt Charts7.243 Ratings9.114 Ratings
    Scheduling8.899 Ratings9.016 Ratings
    Workflow Automation9.372 Ratings9.117 Ratings
    Team Collaboration9.6123 Ratings9.218 Ratings
    Support for Agile Methodology9.751 Ratings9.118 Ratings
    Support for Waterfall Methodology8.748 Ratings00 Ratings
    Document Management9.6115 Ratings9.117 Ratings
    Email integration8.1101 Ratings9.117 Ratings
    Mobile Access8.6100 Ratings9.017 Ratings
    Timesheet Tracking9.148 Ratings9.214 Ratings
    Change request and Case Management9.558 Ratings9.016 Ratings
    Budget and Expense Management8.442 Ratings9.215 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and SmartSuite
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    SmartSuite
    9.2
    15 Ratings
    18% above category average
    Quotes/estimates10.030 Ratings9.214 Ratings
    Invoicing10.026 Ratings00 Ratings
    Project & financial reporting8.034 Ratings9.114 Ratings
    Integration with accounting software4.028 Ratings9.29 Ratings
    Best Alternatives
    BasecampSmartSuite
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BasecampSmartSuite
    Likelihood to Recommend
    9.9
    (150 ratings)
    9.2
    (18 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    9.1
    (1 ratings)
    Usability
    9.3
    (20 ratings)
    9.1
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    9.1
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    9.1
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampSmartSuite
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    SmartSuite
    It is best suited to be a google alternative for a google drive due to its multiple functions. Can add action items, upload multiple types of files and assign people responsibilities and tasks. It combines resource platform abilities with project management functionality in order to unite all your needs in one area.
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    SmartSuite
    • SmartSuite is a good collaboration tool
    • The capabilities of the platform are immense
    • The customization features allow users to set up the report type and view it exactly as they want
    • The choice of the fields to be used in the records and reports is really wide
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    SmartSuite
    • A little better home screen, which is already in the works!
    • Better experience in the my work panel, which is also in the works already!
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    SmartSuite
    I have a great expereance
    Read full review
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    SmartSuite
    The product is usability friendly, easy to use, flexible and has all functions I need for my purposes
    Read full review
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    SmartSuite
    No answers on this topic
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    SmartSuite
    They have a great tutorial and a lot of hits during the work process
    Read full review
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    SmartSuite
    That's easy. Just try
    Read full review
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    SmartSuite
    For our team, SmartSuite contains all features that we need. Before we use Asana, Trello and tried to use Airtable. But all of these management systems did not satisfy us. Then we started using SmartSuite, got to know all the possibilities and decided to switch to it
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    SmartSuite
    • We have to spend less time on checking where the project is at
    • We can have less PM's in the business
    • Our clients are happier thus leading to more business
    Read full review
    ScreenShots

    SmartSuite Screenshots

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