What users are saying about
17 Ratings
10 Ratings
17 Ratings
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Score 8.3 out of 100
10 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Benchmark Email

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Tim Colson | TrustRadius Reviewer

Mautic

Mautic is well suited if you or your organization has the following: Large contact lists, need for mass email marketing, and drip campaigns. Also needed are your own infrastructure, and a tech-savvy person in your company in order to set up and maintain the Mautic installation. The cost savings using a tool such as Mautic, especially when connected to Amazon SES is un-surpassed
Carl Doninger | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Benchmark Email
8.4
Mautic
8.5
WYSIWYG email editor
Benchmark Email
7.8
Mautic
7.9
Dynamic content
Benchmark Email
8.1
Mautic
8.4
Ability to test dynamic content
Benchmark Email
9.2
Mautic
8.4
Landing pages
Benchmark Email
9.6
Mautic
9.0
A/B testing
Benchmark Email
9.3
Mautic
8.3
Mobile optimization
Benchmark Email
8.9
Mautic
8.3
Email deliverability reporting
Benchmark Email
8.5
Mautic
8.5
List management
Benchmark Email
5.9
Mautic
9.6
Triggered drip sequences
Benchmark Email
8.2
Mautic
8.4

Reporting & Analytics

Benchmark Email
7.5
Mautic
8.8
Dashboards
Benchmark Email
7.6
Mautic
8.6
Standard reports
Benchmark Email
7.6
Mautic
8.6
Custom reports
Benchmark Email
7.3
Mautic
9.0

Lead Management

Benchmark Email
Mautic
8.2
Lead nurturing
Benchmark Email
Mautic
8.4
Lead scoring and grading
Benchmark Email
Mautic
8.4
Data quality management
Benchmark Email
Mautic
7.0
Automated sales alerts and tasks
Benchmark Email
Mautic
9.0

Campaign Management

Benchmark Email
Mautic
8.7
Calendaring
Benchmark Email
Mautic
8.7
Event/webinar marketing
Benchmark Email
Mautic
8.6

Social Media Marketing

Benchmark Email
Mautic
7.1
Social sharing and campaigns
Benchmark Email
Mautic
7.1
Social profile integration
Benchmark Email
Mautic
7.0

Platform & Infrastructure

Benchmark Email
Mautic
8.7
API
Benchmark Email
Mautic
9.3
Role-based workflow & approvals
Benchmark Email
Mautic
9.0
Customizability
Benchmark Email
Mautic
9.0
Integration with Salesforce.com
Benchmark Email
Mautic
9.0
Integration with Microsoft Dynamics CRM
Benchmark Email
Mautic
8.0
Integration with SugarCRM
Benchmark Email
Mautic
8.0

Pros

Benchmark Email

  • Great native split testing for a/b groups.
  • Automation of list cleaning is a breeze -- very easy!
  • Native analytics are decent, but not amazing.
Blake Baron | TrustRadius Reviewer

Mautic

  • Mautic is very good at the tagging system.
  • Mautic is very good at tracking website visitors. Visitors are first marked as unknown, however, once you get a signup Mautic automatically updates their profile.
Shawngela Pierce | TrustRadius Reviewer

Cons

Benchmark Email

  • Scheduling emails can be a nightmare. I, for some reason, can never schedule an email at the correct time I want. They make the time zones confusing and it's in a 24 hour format which is annoying.
  • You can customize well in the editor but it can be an extremely painful experience if you make a mistake. There's no undo button after you save something.
  • Email automation is available but it's extremely basic.
Anonymous | TrustRadius Reviewer

Mautic

  • Reporting can be very misleading sometimes, but you just need to get the hang of it
  • When emailing, you need to know the exact time zone the server is set on, because it may not send the task when you think it would.
  • We think it may have more room to add more templates, the one the platform has turned boring over time— I think it would be an interesting update.
Jimmy Guillermo | TrustRadius Reviewer

Alternatives Considered

Benchmark Email

Of the free email marketing services I tried, Benchmark could only stack up against Zoho Campaigns and Moosend. as unfortunately, MailChimp has better signup form customization options, SendinBlue's free plan offers advanced automation and MailerLite offers advanced customization and the creation of landing page.I do believe that Benchmark email has a lot of potential, and if they fix the design issues and the allow signup forms to have their own URLs that can easily be shared, then they would stack up well against most free ESPs.
Abigail Nwaocha | TrustRadius Reviewer

Mautic

Mautic is the new kid on the block, bred from an open source product, we chose to purchase the hosted/supported version. I felt like it stacked up very well against Act-On and even Pardot. I like their data API push and pull with Salesforce - very quick, and the queue was synchronous and we never ran into problems with it. I think compared to Eloque and Marketo, it's definitely lacking features, although much easier to bite off and chew with a small team. We displaced Mautic with Marketo, but mainly because we needed more on the automation and integrations side of things. I think they will continue to make strides, especially on the integrations they have and support. Given how quickly they've come on the scene and have been competitive, I expect to continue to see great things from these guys. Even though we moved onward (we're a fast-growing software company), I would still recommend them!
Ian Nate | TrustRadius Reviewer

Return on Investment

Benchmark Email

  • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
Anonymous | TrustRadius Reviewer

Mautic

  • Automated the lead nurturing process
  • Led to more leads and more customers
Anonymous | TrustRadius Reviewer

Pricing Details

Benchmark Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Benchmark Email Editions & Modules

Additional Pricing Details

Mautic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mautic Editions & Modules

Edition
Mautic Marketing Automation$0
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Benchmark Email
    8.0
    Mautic
    7.7

    Likelihood to Renew

    Benchmark Email
    8.0
    Mautic

    Add comparison