What users are saying about
25 Ratings
14 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • Benchmark Email ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

9.5

Benchmark Email

95%
6.9

Mautic

69%
Benchmark Email ranks higher in 9/9 features

WYSIWYG email editor

7.8
78%
6 Ratings
4.4
44%
6 Ratings

Dynamic content

10.0
100%
6 Ratings
5.4
54%
7 Ratings

Ability to test dynamic content

9.3
93%
4 Ratings
5.4
54%
7 Ratings

Landing pages

10.0
100%
4 Ratings
7.3
73%
5 Ratings

A/B testing

10.0
100%
6 Ratings
7.5
75%
6 Ratings

Mobile optimization

10.0
100%
7 Ratings
8.3
83%
6 Ratings

Email deliverability reporting

10.0
100%
11 Ratings
6.9
69%
11 Ratings

List management

10.0
100%
7 Ratings
9.3
93%
7 Ratings

Triggered drip sequences

8.2
82%
4 Ratings
7.9
79%
6 Ratings

Reporting & Analytics

8.3

Benchmark Email

83%
6.7

Mautic

67%
Benchmark Email ranks higher in 3/3 features

Dashboards

7.6
76%
6 Ratings
7.1
71%
7 Ratings

Standard reports

10.0
100%
7 Ratings
6.1
61%
7 Ratings

Custom reports

7.2
72%
3 Ratings
6.8
68%
5 Ratings

Pre-Send Testing

10.0

Benchmark Email

100%

Mautic

Feature Set Not Supported
N/A
Benchmark Email ranks higher in 2/2 features

Inbox Display

10.0
100%
1 Rating
N/A
0 Ratings

Email Previews

10.0
100%
1 Rating
N/A
0 Ratings

Lead Management

Benchmark Email

Feature Set Not Supported
N/A
7.9

Mautic

79%
Mautic (open source) ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
8.3
83%
7 Ratings

Lead scoring and grading

N/A
0 Ratings
8.3
83%
7 Ratings

Data quality management

N/A
0 Ratings
7.7
77%
5 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
7.3
73%
5 Ratings

Campaign Management

Benchmark Email

Feature Set Not Supported
N/A
7.8

Mautic

78%
Mautic (open source) ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
7.9
79%
5 Ratings

Event/webinar marketing

N/A
0 Ratings
7.6
76%
4 Ratings

Social Media Marketing

Benchmark Email

Feature Set Not Supported
N/A
5.9

Mautic

59%
Mautic (open source) ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
5.9
59%
3 Ratings

Social profile integration

N/A
0 Ratings
5.9
59%
4 Ratings

Platform & Infrastructure

Benchmark Email

Feature Set Not Supported
N/A
5.9

Mautic

59%
Mautic (open source) ranks higher in 6/6 features

API

N/A
0 Ratings
7.4
74%
7 Ratings

Role-based workflow & approvals

N/A
0 Ratings
6.4
64%
3 Ratings

Customizability

N/A
0 Ratings
7.5
75%
5 Ratings

Integration with Salesforce.com

N/A
0 Ratings
6.2
62%
5 Ratings

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
4.0
40%
2 Ratings

Integration with SugarCRM

N/A
0 Ratings
4.0
40%
2 Ratings

Attribute Ratings

  • Mautic (open source) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Benchmark Email

70%
7 Ratings
7.6

Mautic

76%
7 Ratings

Likelihood to Renew

8.0

Benchmark Email

80%
1 Rating

Mautic

N/A
0 Ratings

Likelihood to Recommend

BenchmarkONE

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Read full review

Acquia

Mautic is well suited for users who do not require a lot of maintenance on the technical areas and have only the general requirements of the email marketing sector. In case the users have more precise requirements and are more focussed on the quality and a proper quantitative analysis, Mautic would not be an ideal choice. In other words for small companies Mautic would be an idea choice where the budget is a constraint and the extent of use is low but in cases where budget is not really a constraint against the performance and quality, Mautic would not be an ideal choice.
Read full review

Pros

BenchmarkONE

  • 2,000 contact list space available with no time limit to those who can't upgrade.
  • The AB Testing feature helps to improve the performance of your emails by experimenting with different content and send times to determine what works best. Thus great emailing objectives are easier to achieve.
  • There is a feature where website and email engagement trigger an automatic email series. For example, the automatic flow of a subscriber from a leads list to a customer list upon making a purchase is awesome.
Read full review

Acquia

  • It reduces cost of using marketing automation for smaller companies
  • A lot of ways to integrate with third-party and our own developed plugins
  • A growing ecosystem of IT companies, helping clients to make the best use of Mautic (open source)
Read full review

Cons

BenchmarkONE

  • List maintenance -- navigating multiple lists is a cumbersome activity.
  • Analytics about user engagement could be better. It's not super robust, especially if you're used to Google Analytics.
  • Customer support is kind of slow to get back to us.
Read full review

Acquia

  • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
  • More responsive form templates are needed.
Read full review

Pricing Details

Benchmark Email

Starting Price

$0 per month

Editions & Modules

Benchmark Email editions and modules pricing
EditionModules
ProStarting at $131
EnterpriseCustom2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Mautic

Starting Price

$0

Editions & Modules

Mautic editions and modules pricing
EditionModules
Mautic Marketing Automation$01

Footnotes

  1. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Alternatives Considered

BenchmarkONE

I stated this plenty of times in my previous responses but we moved to Benchmark from Mad Mimi. Mad Mimi's feature set is extremely basic and only suited for start-ups or very small businesses. Benchmark provides enough customization to take the next step in your email marketing program. It's also fairly affordable
Read full review

Acquia

We had originally tested Mailchimp and Sendy, but they are best used as bulk email marketing tools. Where Mautic really shines is as a full-service contact resource center, so you can do full contact list management, as-complicated-as-you want drip campaigns, all still while being significantly less expensive than a tool like Mailchimp.
Read full review

Return on Investment

BenchmarkONE

  • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
Read full review

Acquia

  • We made our ROI back within a year.
  • Fulfills our needs and our client's needs, our clients love it.
  • I would just add more templates to the email construction selection, other than that, it is just perfect.
Read full review

Screenshots

Add comparison