TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BenchmarkONE

    Score8 out of 10
    Small Businesses (1-50 employees)
    BenchmarkONE (formerly Hatchbuck) is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.

    $0

    per month

    Oracle CRM On Demand

    Score9.1 out of 10
    N/AThe basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A

    Postal

    Score8.5 out of 10
    N/AFounded in 2020 in San Luis Obispo, California, Postal is a Global Offline Engagement Platform that serves over 600 B2B customers like Yelp, Cisco Meraki, Seismic, and Fivetran. Postal helps customers to create meaningful and impactful human connections with prospects, partners, customers, and employees.N/A
    Pricing
    BenchmarkONEOracle CRM On DemandPostal
    Editions & Modules
    Lite
    $0
    per month
    Pro
    $0
    Agencies
    Special Pricing for Qualifying Agencies
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BenchmarkONEOracle CRM On DemandPostal
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Detailsβ€”β€”β€”
    More Pricing Information
    Community Pulse
    BenchmarkONEOracle CRM On DemandPostal
    Considered Multiple Products
    BenchmarkONE
    No answer on this topic
    Oracle
    No answer on this topic
    Postal
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Features
    BenchmarkONEOracle CRM On DemandPostal
    Email & Online Marketing
    Comparison of Email & Online Marketing features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    8.2
    36 Ratings
    6% above category average
    Oracle CRM On Demand
    -
    Ratings
    Postal
    -
    Ratings
    WYSIWYG email editor5.332 Ratings00 Ratings00 Ratings
    Dynamic content10.027 Ratings00 Ratings00 Ratings
    Landing pages10.020 Ratings00 Ratings00 Ratings
    A/B testing10.016 Ratings00 Ratings00 Ratings
    Mobile optimization10.019 Ratings00 Ratings00 Ratings
    Email deliverability reporting10.034 Ratings00 Ratings00 Ratings
    List management10.036 Ratings00 Ratings00 Ratings
    Triggered drip sequences4.514 Ratings00 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    4.0
    29 Ratings
    59% below category average
    Oracle CRM On Demand
    -
    Ratings
    Postal
    -
    Ratings
    Lead nurturing automation3.229 Ratings00 Ratings00 Ratings
    Lead scoring and grading4.329 Ratings00 Ratings00 Ratings
    Data quality management4.327 Ratings00 Ratings00 Ratings
    Automated sales alerts and tasks4.327 Ratings00 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    7.5
    13 Ratings
    4% above category average
    Oracle CRM On Demand
    -
    Ratings
    Postal
    -
    Ratings
    Calendaring7.99 Ratings00 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    6.9
    35 Ratings
    1% above category average
    Oracle CRM On Demand
    -
    Ratings
    Postal
    -
    Ratings
    Dashboards3.633 Ratings00 Ratings00 Ratings
    Standard reports10.026 Ratings00 Ratings00 Ratings
    Custom reports7.217 Ratings00 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    5.5
    22 Ratings
    29% below category average
    Oracle CRM On Demand
    -
    Ratings
    Postal
    -
    Ratings
    API2.015 Ratings00 Ratings00 Ratings
    Role-based workflow & approvals8.013 Ratings00 Ratings00 Ratings
    Customizability2.621 Ratings00 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    8.9
    25 Ratings
    13% above category average
    Postal
    -
    Ratings
    Customer data management / contact management00 Ratings8.025 Ratings00 Ratings
    Workflow management00 Ratings9.024 Ratings00 Ratings
    Territory management00 Ratings8.024 Ratings00 Ratings
    Opportunity management00 Ratings8.025 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings9.022 Ratings00 Ratings
    Contract management00 Ratings9.024 Ratings00 Ratings
    Quote & order management00 Ratings10.023 Ratings00 Ratings
    Interaction tracking00 Ratings9.024 Ratings00 Ratings
    Channel / partner relationship management00 Ratings10.023 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.7
    24 Ratings
    23% above category average
    Postal
    -
    Ratings
    Case management00 Ratings10.024 Ratings00 Ratings
    Call center management00 Ratings10.023 Ratings00 Ratings
    Help desk management00 Ratings9.024 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    8.5
    24 Ratings
    9% above category average
    Postal
    -
    Ratings
    Lead management00 Ratings8.024 Ratings00 Ratings
    Email marketing00 Ratings9.022 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.0
    24 Ratings
    16% above category average
    Postal
    -
    Ratings
    Task management00 Ratings9.023 Ratings00 Ratings
    Billing and invoicing management00 Ratings9.022 Ratings00 Ratings
    Reporting00 Ratings9.023 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    8.5
    24 Ratings
    11% above category average
    Postal
    -
    Ratings
    Forecasting00 Ratings10.024 Ratings00 Ratings
    Pipeline visualization00 Ratings6.623 Ratings00 Ratings
    Customizable reports00 Ratings9.024 Ratings00 Ratings
    Customization
    Comparison of Customization features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    8.2
    24 Ratings
    7% above category average
    Postal
    -
    Ratings
    Custom fields00 Ratings9.024 Ratings00 Ratings
    Custom objects00 Ratings9.024 Ratings00 Ratings
    Scripting environment00 Ratings5.820 Ratings00 Ratings
    API for custom integration00 Ratings9.023 Ratings00 Ratings
    Security
    Comparison of Security features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.5
    25 Ratings
    12% above category average
    Postal
    -
    Ratings
    Single sign-on capability00 Ratings10.022 Ratings00 Ratings
    Role-based user permissions00 Ratings9.025 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.0
    18 Ratings
    18% above category average
    Postal
    -
    Ratings
    Social data00 Ratings9.018 Ratings00 Ratings
    Social engagement00 Ratings9.018 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.0
    22 Ratings
    18% above category average
    Postal
    -
    Ratings
    Marketing automation00 Ratings9.022 Ratings00 Ratings
    Compensation management00 Ratings9.020 Ratings00 Ratings
    Platform
    Comparison of Platform features of BenchmarkONE and Oracle CRM On Demand and Postal
    Feature
    BenchmarkONE
    -
    Ratings
    Oracle CRM On Demand
    9.0
    18 Ratings
    17% above category average
    Postal
    -
    Ratings
    Mobile access00 Ratings9.018 Ratings00 Ratings
    Best Alternatives
    BenchmarkONEOracle CRM On DemandPostal
    Small Businesses
    SharpSpring (discontinued)
    Score8 out of 10
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Kintone
    Score9.7 out of 10
    PFL Direct Mail Platform
    Score9 out of 10
    Enterprises
    No answers on this topic
    Oracle Sales
    Score8.9 out of 10
    PFL Direct Mail Platform
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BenchmarkONEOracle CRM On DemandPostal
    Likelihood to Recommend
    7.0
    (39 ratings)
    10.0
    (26 ratings)
    1.1
    (7 ratings)
    Likelihood to Renew
    8.0
    (24 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    8.2
    (4 ratings)
    9.0
    (2 ratings)
    6.5
    (2 ratings)
    Availability
    8.5
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (3 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.1
    (2 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    BenchmarkONEOracle CRM On DemandPostal
    Likelihood to Recommend
    BenchmarkONE
    Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
    Incentivized
    Read full review
    Oracle
    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Incentivized
    Read full review
    Postal
    If you are a small or growing team that understands experiential, ABM, and gift marketing strategies and how to leverage them, Postal.io gives you everything you need with moderate CSM coverage, without the white glove price tags of similar solutions like Sendoso.
    Incentivized
    Read full review
    Pros
    BenchmarkONE
    • The product is simple to use but can be as complex as you would like it to be.
    • Customer service and support are great. Always responsive and quick to find a solution.
    • The email templates and instructional videos have been helpful.
    • They definitely understand marketing and have created a simple system to support content delivery.
    Read full review
    Oracle
    • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
    • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
    • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
    Incentivized
    Read full review
    Postal
    • Integrates with sales engagement, marketing automation, and CRM platforms
    • Provides tracking and reporting on spending and channel effectiveness
    • Offers an extensive marketplace of various items for any budget
    • Comes with unlimited seats and sends
    Read full review
    Cons
    BenchmarkONE
    • Glitchy editor - powerful drag and drop features, but precise formatting can have issues.
    • Stagnant platform - few notable features or fixes over the past two years.
    • Delivery Success - anecdotal customer reports suggest high percent of emails are diverted by spam filters.
    Incentivized
    Read full review
    Oracle
    • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
    • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
    Incentivized
    Read full review
    Postal
    • Navigation -Took time to find custom hyper links.
    • Finding items - Can be hard to find where items are on platform.
    • Layout could be better.
    Incentivized
    Read full review
    Likelihood to Renew
    BenchmarkONE
    In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available. As a partner we are looking to grow with Hacthbuck into the future.
    Read full review
    Oracle
    Because am using oracle last 3 years and it’s great
    Read full review
    Postal
    We get so much value out of the platform that I can't find any legitimate or logical reason why we wouldn't renew. Their team has been a pleasure to work with.
    Read full review
    Usability
    BenchmarkONE
    Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
    Read full review
    Oracle
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Incentivized
    Read full review
    Postal
    I love the tool, and my team relies on it heavily. We just completed our quarterly review and were able to track every single dollar spent
    Read full review
    Reliability and Availability
    BenchmarkONE
    There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
    Read full review
    Oracle
    No answers on this topic
    Postal
    No answers on this topic
    Support Rating
    BenchmarkONE
    I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
    Read full review
    Oracle
    As am using oracle very much satisfy.
    Read full review
    Postal
    No answers on this topic
    Implementation Rating
    BenchmarkONE
    Overall very satisfied. More sample please.
    Read full review
    Oracle
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Incentivized
    Read full review
    Postal
    No answers on this topic
    Alternatives Considered
    BenchmarkONE
    In the past, I have used Getresponse. I found it very handy for Affiliate Marketing but not good enough for Corporate Marketing. I then incorporated Benchmark Email into my arsenal because it is good enough for both Affiliate Marketing and Corporate Marketing. With the upgrade costs on Benchmark Email not sustainable to a growing entrepreneur like me, I had to get SENDIO. I am learning to use SENDIO and I am discovering it's very cost-effective apart from giving me unlimited space for my contact lists. While SENDIO is the best for bulk emailing, Benchmark Email remains the best for Corporate Emailing, though I am keeping all three software.
    Read full review
    Oracle
    MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
    Incentivized
    Read full review
    Postal
    Postal.io was a more budget-friendly option than the alternatives I considered. We knew our gifting budget wouldn't be huge so we were willing to go with something less established in order to make sure we had as much budget left over as possible. We also like the flexibility with Postal.io that we could add almost anything to their marketplace if we could find it available online.
    Incentivized
    Read full review
    Return on Investment
    BenchmarkONE
    • I personally experience approximately 10-12 positive prospect interactions due to Hatchbuck.
    • It makes it easy to see how many times attachments are viewed, and projects a prospects interest.
    • It guides you to some degree as to when to reach out again.
    Incentivized
    Read full review
    Oracle
    • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
    Incentivized
    Read full review
    Postal
    • Increased Productivity: It has taken a huge headache out of keeping and maintaining what swag is on hand has saved a LOT of company time
    • easier to reach out to potential clients
    Incentivized
    Read full review
    ScreenShots

    BenchmarkONE Screenshots

    Screenshot of See your progress at a glance. BenchmarkONE's dashboard gives you valuable insight into which areas of sales and marketing you should focus on the most.Screenshot of BenchmarkONE's small business CRM makes it simple to track and manage all of your contacts in one spot. BenchmarkONE notifies you when important tasks are due and even sends you hot lead alerts when prospects are ready to buy.Screenshot of Automatically track the pages your contacts have visited on your site, the emails they have been sent, the emails they've opened and the links they've clicked.  Understand their interests to put relevant conversations with prospects and customers at your fingertips.Screenshot of Setting up Email Nurturing campaigns are a snap in BenchmarkONE. You can easily drip relevant content to sales leads and contacts that nurtures them throughout the entire buying process, saving you valuable time and skyrocketing response rates.Screenshot of Create great looking emails using BenchmarkONE's drag and drop email builder, or select a template from our extensive email template library.