What users are saying about
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Top Rated
629 Ratings
23 Ratings

BigCommerce

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Top Rated
629 Ratings
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Score 8.1 out of 100
23 Ratings
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Score 4 out of 100

Feature Set Ratings

  • BigCommerce ranks higher in 1 feature set: eCommerce Business Management

Online Storefront

7.5

BigCommerce

75%

Miva

Feature Set Not Supported
N/A
BigCommerce ranks higher in 9/9 features

Product catalog & listings

8.2
82%
396 Ratings
N/A
0 Ratings

Product management

8.2
82%
393 Ratings
N/A
0 Ratings

Bulk product upload

7.7
77%
297 Ratings
N/A
0 Ratings

Branding

7.9
79%
345 Ratings
N/A
0 Ratings

Mobile storefront

7.3
73%
384 Ratings
N/A
0 Ratings

Product variations

7.6
76%
371 Ratings
N/A
0 Ratings

Website integration

7.3
73%
326 Ratings
N/A
0 Ratings

Visual customization

7.3
73%
387 Ratings
N/A
0 Ratings

CMS

6.4
64%
283 Ratings
N/A
0 Ratings

Online Shopping Cart

7.5

BigCommerce

75%

Miva

Feature Set Not Supported
N/A
BigCommerce ranks higher in 2/2 features

Abandoned cart recovery

7.6
76%
345 Ratings
N/A
0 Ratings

Checkout user experience

7.5
75%
381 Ratings
N/A
0 Ratings

Online Payment System

8.1

BigCommerce

81%

Miva

Feature Set Not Supported
N/A
BigCommerce ranks higher in 1/1 features

eCommerce security

8.1
81%
382 Ratings
N/A
0 Ratings

eCommerce Marketing

7.0

BigCommerce

70%

Miva

Feature Set Not Supported
N/A
BigCommerce ranks higher in 3/3 features

Promotions & discounts

7.1
71%
364 Ratings
N/A
0 Ratings

Personalized recommendations

6.6
66%
303 Ratings
N/A
0 Ratings

SEO

7.4
74%
359 Ratings
N/A
0 Ratings

eCommerce Business Management

7.0

BigCommerce

70%
6.0

Miva

60%
BigCommerce ranks higher in 5/5 features

Multi-site management

6.9
69%
172 Ratings
N/A
0 Ratings

Order processing

7.6
76%
372 Ratings
6.0
60%
1 Rating

Inventory management

7.3
73%
329 Ratings
N/A
0 Ratings

Shipping

6.7
67%
332 Ratings
N/A
0 Ratings

Custom functionality

6.5
65%
329 Ratings
N/A
0 Ratings

Attribute Ratings

  • BigCommerce is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Support Rating, Online Training, Implementation Rating
  • Miva Merchant is rated higher in 1 area: Product Scalability

Likelihood to Recommend

8.1

BigCommerce

81%
419 Ratings
1.0

Miva

10%
16 Ratings

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings
7.7

Miva

77%
15 Ratings

Usability

6.8

BigCommerce

68%
24 Ratings
2.0

Miva

20%
4 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings
9.0

Miva

90%
2 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Miva

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings
5.1

Miva

51%
4 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings
9.0

Miva

90%
1 Rating

Implementation Rating

8.5

BigCommerce

85%
24 Ratings
6.0

Miva

60%
8 Ratings

Product Scalability

6.8

BigCommerce

68%
325 Ratings
10.0

Miva

100%
1 Rating

Likelihood to Recommend

BigCommerce

BigCommerce excels at providing an affordable eCommerce
site for the sale of products online. It does that very well and provides a
highly professional look and feel. If your organization is planning an
informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
Keith Whitt | TrustRadius Reviewer

Miva

How many products are in the store? What type of products do you sell,
and do they have any variations/attributes (eg size, color, model #,
etc)? How much traffic does your store get monthly, or what are your monthly sales? What methods of
payment do you offer? What shipping methods do you offer for your
orders? Do you offer affiliate accounts? How custom of a design are you looking for?Miva is very well suited for small business to enterprise level business sites or for stores that require lots of customization
Chris Janus | TrustRadius Reviewer

Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
Dave George | TrustRadius Reviewer

Miva

  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Steven Seale | TrustRadius Reviewer

Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
Gary McCarthy | TrustRadius Reviewer

Miva

  • Prospective and established merchants considering the Miva platform should be warned that they've recently implemented an onerous new fee when more than one person accesses the store admin area at any given time. Specifically, Miva merchants will now be on the hook for $50 per additional simultaneous user per month. If we had remained on Miva, this would have increased our annual costs of using the platform by at least $3,000, perhaps more. The president of Miva claims this is standard for SaaS e-commerce platforms, but I know of none that do and this change makes their platform incredibly unattractive for merchants who expect their business to grow in the future. Furthermore, certain third-party services can be detected by the Miva HQ tracking system as admin users, also triggering an additional seat fee.
  • Exorbitant pricing for adding some basic features that feels like a petty cash grab. For instance, we opted for the $1,000 mobile optimization package and received a bare bones mobile-friendly site with no appearance refinements aside from crudely plopping our logo at the top. They forgot to optimize a few key pages, like the product search results, and it seemed like whoever did it rushed through the work in an hour or two. Other projects they helped with went better, but there's frequently minor coding errors we've had to clean up ourselves.
  • Features released with updates practically always require developer assistance to test and properly enable.
  • Issues that should be treated as bugs are instead left for third-party modules to correct. For example, if a wholesale customer adds items to their cart before logging in, those items retain the standard retail price when the order is placed. We informed Miva tech support of this, expecting that they might look into fixing the problem, but were instead told that we should buy an add-on module that forces a cart recalculation at checkout. Why should this be the responsibility of an extra module to correct? It should be noted that a year or two ago Miva purchased the Emporium Plus plugin catalog, including the cart recalculation module, yet that is still omitted from the core platform.
Anonymous | TrustRadius Reviewer

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$29.95 per month

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Miva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Miva Editions & Modules

Additional Pricing Details
Miva employs a revenue-based pricing model. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue.

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Miva

Miva 7.7
Based on 15 answers
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
Timothy Schneider | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 6.8
Based on 24 answers
I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
JoAnna Cohen | TrustRadius Reviewer

Miva

Miva 2.0
Based on 4 answers
Miva Merchant allow individual of various skills to create the perfect online store! The wizards inside Miva Merchant that has step by step allow someone with little or no programming skills to a skilled programmer who can customize to his or her heart content.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 6 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Miva

Miva 9.0
Based on 2 answers
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus | TrustRadius Reviewer

Performance

BigCommerce

BigCommerce 9.1
Based on 6 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Miva

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 9.0
Based on 47 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Miva

Miva 5.1
Based on 4 answers
An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.
Susan Petracco | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Miva

Miva 9.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 24 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Miva

Miva 6.0
Based on 8 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BigCommerce

I can't even recall the other names of webshops I used prior to BigCommerce, but I did have 2 other experiences from 2008 to 2013, prior to coming on with BigCommerce. I suffered daily trying to make those sites work the way they should. I also hated trying to ask questions because I would get somebody [...] that would have scripted answers that felt so impersonal. I rarely have to call BigCommerce for help, but when I do, it is like talking to a friend. They actually "talk" to you and help you figure out what is wrong. For the most part, I am not literate in advanced computer knowledge, so having BigCommerce in my corner, makes my small crafting business actually seem like it really is important. I truly appreciate being one of their customers!
Lynn Vining | TrustRadius Reviewer

Miva

Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 6.8
Based on 325 answers
It looks like BigCommerce can be as big or as small as you want it to be, but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
Anonymous | TrustRadius Reviewer

Miva

Miva 10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus | TrustRadius Reviewer

Return on Investment

BigCommerce

  • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
  • BigCommerce support provided 24x7 so no downtime on website[.]
  • Easy to use admin for non technical clients[.]
  • Drop shipping needs to improve which help to improve more ROI[.]
  • Abandoned cart saver[.]
Ghanshyam Thumar | TrustRadius Reviewer

Miva

  • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
Gordon Currie | TrustRadius Reviewer

Screenshots

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