What users are saying about
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Top Rated
531 Ratings
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Top Rated
213 Ratings

BigCommerce

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Top Rated
531 Ratings
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Score 8.7 out of 100

Wix

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Top Rated
213 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Wix

I would recommend Wix 100%, due to the fact that the marketing strategy that it gives to the customer makes you want to register for such a great site. It also has a great user experience, without putting difficulties on the site creation process. Wix really knows what the user wants.
Horacio Carcamo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.4
Wix
Product catalog & listings
BigCommerce
8.7
Wix
Product management
BigCommerce
8.8
Wix
Bulk product upload
BigCommerce
8.5
Wix
Branding
BigCommerce
8.2
Wix
Mobile storefront
BigCommerce
8.7
Wix
Product variations
BigCommerce
8.5
Wix
Website integration
BigCommerce
8.8
Wix
Visual customization
BigCommerce
8.3
Wix
CMS
BigCommerce
7.6
Wix

Online Shopping Cart

BigCommerce
8.8
Wix
Abandoned cart recovery
BigCommerce
8.7
Wix
Checkout user experience
BigCommerce
8.8
Wix

Online Payment System

BigCommerce
9.2
Wix
eCommerce security
BigCommerce
9.2
Wix

eCommerce Marketing

BigCommerce
8.2
Wix
Promotions & discounts
BigCommerce
8.5
Wix
Personalized recommendations
BigCommerce
8.2
Wix
SEO
BigCommerce
8.0
Wix

eCommerce Business Management

BigCommerce
8.3
Wix
Multi-site management
BigCommerce
8.1
Wix
Order processing
BigCommerce
9.1
Wix
Inventory management
BigCommerce
8.4
Wix
Shipping
BigCommerce
8.2
Wix
Custom functionality
BigCommerce
7.8
Wix

Security

BigCommerce
Wix
8.3
Role-based user permissions
BigCommerce
Wix
8.3

Platform & Infrastructure

BigCommerce
Wix
8.3
API
BigCommerce
Wix
8.2
Internationalization / multi-language
BigCommerce
Wix
8.5

Web Content Creation

BigCommerce
Wix
8.3
WYSIWYG editor
BigCommerce
Wix
8.8
Code quality / cleanliness
BigCommerce
Wix
7.9
Admin section
BigCommerce
Wix
8.4
Page templates
BigCommerce
Wix
8.5
Library of website themes
BigCommerce
Wix
8.3
Mobile optimization / responsive design
BigCommerce
Wix
8.3
Publishing workflow
BigCommerce
Wix
8.5
Form generator
BigCommerce
Wix
7.8

Web Content Management

BigCommerce
Wix
7.6
Content taxonomy
BigCommerce
Wix
8.1
SEO support
BigCommerce
Wix
7.1
Bulk management
BigCommerce
Wix
7.0
Availability / breadth of extensions
BigCommerce
Wix
7.7
Community / comment management
BigCommerce
Wix
8.1

Pros

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Wix

  • The most important strength of Wix is its simplicity and intuitive interface. Wix is, by far, the best web CMS that I've ever used because it's easier to navigate and understand than other CMS platforms. Once you start building your site, there are pop-ups explaining what to do next until your entire site is filled with content. Because it's so easy to get started, I've completed websites on the same day that I started them, which makes marketing managers and directors extremely surprised and excited.
  • Wix's design and theme options are the best I've seen. When using other CMS platforms, I've had a difficult time finding themes that fit the way that I want to organize the content on my website. I felt restricted because the themes were not editable. Wix, however, allows users to edit themes as much as they want. The platform will also take the information that you've already plugged into the site and find a theme that works, choose the best fonts, and even implement color schemes. Wix really gives you control over the way your site is organized but also provides a "hands-off" route for people who don't want to be too heavily involved in the design process. There are options for any and all levels of experience and involvement.
  • Wix has an option to add a contributor to a website, which I also have not seen on any other CMS platforms. In most cases, CMS users would need to create several logins to get their colleagues or partners to edit the site. But with Wix, I can have my own account with both personal and professional sites - and invite colleagues to edit a specific website without seeing anything else. It's similar to having a Google Drive of websites. I can see all of my Wix websites, but colleagues can only see or edit the websites that I invite them to.
Brittney Collier | TrustRadius Reviewer

Cons

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Wix

  • Some of the features do not work consistently or they are not able to be seen at all times.
  • There are frequent bugs.
  • SEO optimization can be improved.
  • They removed some features that I cannot get back.
  • Form builder applications and plug ins can be slow to set up and slow to load.
  • Cannot customize certain features.
  • Handling the footer section can provide issues.
  • Event application / plug in has basic features but mostly not useful.
  • Paid plug ins don't work well or fast enough.
  • Paypal buttons take a long time to load.
  • Repeater boxes don't work well.
  • It doesn't allow you to copy and paste a section from one website design to another website design, which is an important function for saving time when managing multiple business websites.
Marian Lee | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.8
Based on 49 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Wix

Wix 10.0
Based on 3 answers
We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
Kalyn Hoffman | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.5
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Wix

Wix 8.7
Based on 6 answers
Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Wix

Wix 9.0
Based on 2 answers
Premium users can use any feature for a great website. There is no limit, so the availability that Wix offers is vast.
Horacio Carcamo | TrustRadius Reviewer

Performance

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Wix

Wix 9.0
Based on 2 answers
Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
Horacio Carcamo | TrustRadius Reviewer

Support Rating

BigCommerce

BigCommerce 8.9
Based on 26 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Wix

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Wix

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Wix

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Wix

Wix just has a better repertoire of templates, default design formats for displaying images and video, and a wider control over what I can tweak to make the site truly my own. I love Wix’s simple to grasp user interface and speed with which it works to upload my images. It also contains just more options in templates and plug-ins in my opinion.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.5
Based on 272 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Wix

Wix 9.0
Based on 1 answer
I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
Horacio Carcamo | TrustRadius Reviewer

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Wix

  • For clients, it has had a positive ROI. The site I built for them using Wix was able to function as their hub for events and for marketing their events.
  • For myself, it has had a small negative impact. I've let my premium account expire due to not needing it anymore. For generating leads for my freelance business I've found that LinkedIn is by far the better choice.
  • Overall, I have been able to add my experience using Wix to my personal portfolio and resume. I can advise clients on its pros and cons as well as jump in and help them with the Wix interface if they ask me to do so.
Deven Bhagwandin | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Wix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wix Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison