What users are saying about
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Top Rated
629 Ratings
Top Rated
302 Ratings

BigCommerce

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Top Rated
629 Ratings
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Score 8.1 out of 100
Top Rated
302 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Online Storefront

    7.5

    BigCommerce

    75%

    Wix

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.2
    82%
    396 Ratings
    N/A
    0 Ratings

    Product management

    8.2
    82%
    393 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.7
    77%
    297 Ratings
    N/A
    0 Ratings

    Branding

    7.9
    79%
    345 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.3
    73%
    384 Ratings
    N/A
    0 Ratings

    Product variations

    7.6
    76%
    371 Ratings
    N/A
    0 Ratings

    Website integration

    7.3
    73%
    326 Ratings
    N/A
    0 Ratings

    Visual customization

    7.3
    73%
    387 Ratings
    N/A
    0 Ratings

    CMS

    6.4
    64%
    283 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    7.5

    BigCommerce

    75%

    Wix

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.6
    76%
    345 Ratings
    N/A
    0 Ratings

    Checkout user experience

    7.5
    75%
    381 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.1

    BigCommerce

    81%

    Wix

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.1
    81%
    382 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.0

    BigCommerce

    70%

    Wix

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.1
    71%
    364 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.6
    66%
    303 Ratings
    N/A
    0 Ratings

    SEO

    7.4
    74%
    359 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.0

    BigCommerce

    70%

    Wix

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    6.9
    69%
    172 Ratings
    N/A
    0 Ratings

    Order processing

    7.6
    76%
    372 Ratings
    N/A
    0 Ratings

    Inventory management

    7.3
    73%
    329 Ratings
    N/A
    0 Ratings

    Shipping

    6.7
    67%
    332 Ratings
    N/A
    0 Ratings

    Custom functionality

    6.5
    65%
    329 Ratings
    N/A
    0 Ratings

    Security

    BigCommerce

    Feature Set Not Supported
    N/A
    7.0

    Wix

    70%
    Wix ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.0
    70%
    57 Ratings

    Platform & Infrastructure

    BigCommerce

    Feature Set Not Supported
    N/A
    6.8

    Wix

    68%
    Wix ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    6.7
    67%
    41 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    7.0
    70%
    30 Ratings

    Web Content Creation

    BigCommerce

    Feature Set Not Supported
    N/A
    7.3

    Wix

    73%
    Wix ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    7.8
    78%
    79 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    7.3
    73%
    65 Ratings

    Admin section

    N/A
    0 Ratings
    7.4
    74%
    80 Ratings

    Page templates

    N/A
    0 Ratings
    7.1
    71%
    89 Ratings

    Library of website themes

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    7.1
    71%
    89 Ratings

    Publishing workflow

    N/A
    0 Ratings
    7.6
    76%
    75 Ratings

    Form generator

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    Web Content Management

    BigCommerce

    Feature Set Not Supported
    N/A
    7.1

    Wix

    71%
    Wix ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    7.3
    73%
    62 Ratings

    SEO support

    N/A
    0 Ratings
    7.6
    76%
    70 Ratings

    Bulk management

    N/A
    0 Ratings
    6.9
    69%
    45 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    6.9
    69%
    64 Ratings

    Community / comment management

    N/A
    0 Ratings
    7.1
    71%
    50 Ratings

    Attribute Ratings

    • BigCommerce is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
    • Wix is rated higher in 5 areas: Likelihood to Recommend, Usability, Availability, Performance, Product Scalability

    Likelihood to Recommend

    8.1

    BigCommerce

    81%
    419 Ratings
    8.4

    Wix

    84%
    89 Ratings

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings
    7.0

    Wix

    70%
    4 Ratings

    Usability

    6.8

    BigCommerce

    68%
    24 Ratings
    8.0

    Wix

    80%
    7 Ratings

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings
    9.9

    Wix

    99%
    3 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings
    9.9

    Wix

    99%
    3 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    6.0

    Wix

    60%
    1 Rating

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings

    Wix

    N/A
    0 Ratings

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings
    8.0

    Wix

    80%
    1 Rating

    Product Scalability

    6.8

    BigCommerce

    68%
    325 Ratings
    8.0

    Wix

    80%
    2 Ratings

    Likelihood to Recommend

    BigCommerce

    BigCommerce excels at providing an affordable eCommerce
    site for the sale of products online. It does that very well and provides a
    highly professional look and feel. If your organization is planning an
    informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
    Keith Whitt | TrustRadius Reviewer

    Wix

    Wix is well suited for start-ups wanting to create a website to promote their products and services but can not afford to pay for an expert to create it for them. It also offers a free plan for those with little to zero budget or business domain. I have and will continue to recommend the Wix website for those types of customers that I encourage to start with their business idea and test to see its viability by getting set up online
    Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Dave George | TrustRadius Reviewer

    Wix

    • User-Friendliness: Wix is a lot easier to navigate than other web-building sites. Oftentimes it's like Wix does the thinking for you instead of just throwing endless options at you and complicating the process.
    • Unique Content: Many services for generating websites, images, videos, etc. are starting to look the same and, for that matter, they're starting to look stale. What Wix offers feels fresher and cleaner.
    • Reliability & Respectfulness: We have yet to incur any issues that have affected our web properties or routine to this point. Furthermore, Wix does not constantly throw new offers or new pricing or new requirements at us. They value you where you are.
    Kristen Zatina | TrustRadius Reviewer

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Gary McCarthy | TrustRadius Reviewer

    Wix

    • One place where Wix falls short of other CMS's is with insights and analytics. On other platforms, I can instantly see how many page views I received, what time the pages were viewed, location, etc. But seeing this information on Wix requires a Google Analytics integration that is not automatically included when you make an account. You have to first go to Google Analytics to make an account, then come back to Wix to activate the integration, it's a little time-consuming for a feature that most CMS's come with instantly.
    Brittney Collier | TrustRadius Reviewer

    Pricing Details

    BigCommerce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29.95 per month

    BigCommerce Editions & Modules

    Edition
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954
    1. per month
    2. per month*
    3. per month
    4. per month*
    Additional Pricing Details
    *if paid annually

    Wix

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14 per month

    Wix Editions & Modules

    Edition
    Website Plan - Combo$141
    Website Plan - Unlimited$181
    Website Plan - Pro$231
    Website Plan - VIP$391
    Business & e Commerce Plans - Business Basic$231
    Business & e Commerce Plans - Business Unlimited$271
    Business & e Commerce Plans - Business VIP$491
    Enterprise$5001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    BigCommerce

    BigCommerce 9.9
    Based on 50 answers
    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Kari Docekal | TrustRadius Reviewer

    Wix

    Wix 7.0
    Based on 4 answers
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Kalyn Hoffman | TrustRadius Reviewer

    Usability

    BigCommerce

    BigCommerce 6.8
    Based on 24 answers
    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    JoAnna Cohen | TrustRadius Reviewer

    Wix

    Wix 8.0
    Based on 7 answers
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Darcy Knapp, MBA | TrustRadius Reviewer

    Wix

    Wix 9.9
    Based on 3 answers
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Sarah Lightman | TrustRadius Reviewer

    Performance

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Darcy Knapp, MBA | TrustRadius Reviewer

    Wix

    Wix 9.9
    Based on 3 answers
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Horacio Carcamo | TrustRadius Reviewer

    Support Rating

    BigCommerce

    BigCommerce 9.0
    Based on 47 answers
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Sandi Keller | TrustRadius Reviewer

    Wix

    Wix 6.0
    Based on 1 answer
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Sarah Lightman | TrustRadius Reviewer

    Online Training

    BigCommerce

    BigCommerce 9.1
    Based on 2 answers
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Vinny Hebert | TrustRadius Reviewer

    Wix

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    BigCommerce

    BigCommerce 8.5
    Based on 24 answers
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Francis Vassallo | TrustRadius Reviewer

    Wix

    Wix 8.0
    Based on 1 answer
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Sarah Lightman | TrustRadius Reviewer

    Alternatives Considered

    BigCommerce

    I can't even recall the other names of webshops I used prior to BigCommerce, but I did have 2 other experiences from 2008 to 2013, prior to coming on with BigCommerce. I suffered daily trying to make those sites work the way they should. I also hated trying to ask questions because I would get somebody [...] that would have scripted answers that felt so impersonal. I rarely have to call BigCommerce for help, but when I do, it is like talking to a friend. They actually "talk" to you and help you figure out what is wrong. For the most part, I am not literate in advanced computer knowledge, so having BigCommerce in my corner, makes my small crafting business actually seem like it really is important. I truly appreciate being one of their customers!
    Lynn Vining | TrustRadius Reviewer

    Wix

    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Anonymous | TrustRadius Reviewer

    Scalability

    BigCommerce

    BigCommerce 6.8
    Based on 325 answers
    It looks like BigCommerce can be as big or as small as you want it to be, but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
    Anonymous | TrustRadius Reviewer

    Wix

    Wix 8.0
    Based on 2 answers
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Horacio Carcamo | TrustRadius Reviewer

    Return on Investment

    BigCommerce

    • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
    • BigCommerce support provided 24x7 so no downtime on website[.]
    • Easy to use admin for non technical clients[.]
    • Drop shipping needs to improve which help to improve more ROI[.]
    • Abandoned cart saver[.]
    Ghanshyam Thumar | TrustRadius Reviewer

    Wix

    • The data-driven, dynamic pages will eliminate an entire part of our event launch process. Multiplied across 60 events, over several years, that will save us a ton of time but also vastly increase the quality of our presentation.
    • The data-driven pages will also give us the ability to archive past events and radio shows in an easily searchable manner. This will be helpful for us when it comes to booking new events as well. (It has been no small feat for me to figure out the code to get this all working, though!)
    • This new site will reflect our brand and organization vastly better than our old site. It will make our organization appear much more professional and legitimate.
    Anonymous | TrustRadius Reviewer

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