Bigin by Zoho CRM vs. Creatio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Creatio
Score 9.4 out of 10
N/A
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.…
$125
per month for 5 users (minimum)
Pricing
Bigin by Zoho CRMCreatio
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Growth
$25
per month per user
Enterprise
$55
per month per user
Unlimited
$85
per month per user
Offerings
Pricing Offerings
Bigin by Zoho CRMCreatio
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.Creatio Sales, Creatio Marketing, and Creatio Service are available as add-ons for $15 per month, per user. Creatio AI is included in every tier of the Creatio platform (Growth, Enterprise, and Unlimited). Additional AI Tokens are available for $150 per pack.
More Pricing Information
Community Pulse
Bigin by Zoho CRMCreatio
Considered Both Products
Bigin by Zoho CRM

No answer on this topic

Creatio
Chose Creatio
Sure, the low code approach is eating the world and [is] a powerful feature in this CRM. But training time and time for implementation could be much [longer] than expected.
Top Pros
Top Cons
Features
Bigin by Zoho CRMCreatio
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
79 Ratings
5% above category average
Creatio
-
Ratings
Customer data management / contact management8.671 Ratings00 Ratings
Workflow management8.374 Ratings00 Ratings
Opportunity management8.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.068 Ratings00 Ratings
Contract management6.834 Ratings00 Ratings
Interaction tracking8.166 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
64 Ratings
5% above category average
Creatio
-
Ratings
Lead management8.461 Ratings00 Ratings
Email marketing7.556 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.1
66 Ratings
6% above category average
Creatio
-
Ratings
Task management8.265 Ratings00 Ratings
Reporting8.041 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
68 Ratings
7% above category average
Creatio
-
Ratings
Pipeline visualization8.568 Ratings00 Ratings
Customizable reports7.761 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.1
72 Ratings
7% above category average
Creatio
-
Ratings
Custom fields8.172 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
69 Ratings
3% above category average
Creatio
-
Ratings
Single sign-on capability8.655 Ratings00 Ratings
Role-based user permissions8.667 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.7
38 Ratings
5% above category average
Creatio
-
Ratings
Social data7.737 Ratings00 Ratings
Social engagement7.737 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.1
52 Ratings
11% above category average
Creatio
-
Ratings
Marketing automation8.152 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.4
67 Ratings
13% above category average
Creatio
-
Ratings
Mobile access8.467 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Creatio
8.8
36 Ratings
4% above category average
Visual Modeling00 Ratings9.033 Ratings
Drag-and-drop Interfaces00 Ratings9.535 Ratings
Platform Security00 Ratings8.634 Ratings
Platform User Management00 Ratings8.636 Ratings
Reusability00 Ratings8.634 Ratings
Platform Scalability00 Ratings8.935 Ratings
Best Alternatives
Bigin by Zoho CRMCreatio
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
AppSheet
AppSheet
Score 8.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Quickbase
Quickbase
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMCreatio
Likelihood to Recommend
8.9
(80 ratings)
9.5
(58 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.8
(4 ratings)
Usability
8.6
(51 ratings)
8.8
(39 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
7.3
(1 ratings)
Support Rating
6.9
(7 ratings)
10.0
(38 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
8.6
(2 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Bigin by Zoho CRMCreatio
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review
Creatio
Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.
Read full review
Pros
Zoho
  • Love the custom fields -- our business is unique
  • Ease of use - I don't read manuals nor watch videos...I just dig in
  • Has everything we need at the moment
  • Integrates with Google Workspace
  • Integrates with MS Office
  • Integrates with Zoho Campaigns
Read full review
Creatio
  • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
  • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
  • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
Read full review
Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
Read full review
Creatio
  • When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
  • The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
Creatio
We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.
Read full review
Usability
Zoho
Bigin by Zoho CRM so far has provided me with all the necessary tools to do my job effectively. At this point I could not ask for more so giving it the highest possible rating seems totally appropriate. At the same time I must emphasize that I have not been using all its options.
Read full review
Creatio
Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.
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Reliability and Availability
Zoho
No answers on this topic
Creatio
Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.
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Performance
Zoho
No answers on this topic
Creatio
Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.
Read full review
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
Read full review
Creatio
The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work
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Online Training
Zoho
No answers on this topic
Creatio
Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.
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Implementation Rating
Zoho
No answers on this topic
Creatio
The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
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Scalability
Zoho
No answers on this topic
Creatio
I can see the promise of how it can be customized to other aspects of our business.
Read full review
Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
Read full review
Creatio
  • We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
  • Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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Creatio Screenshots

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