What users are saying about
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62 Ratings
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50 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100

Discord

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50 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Discord

Discord is a phenomenal tool for communication, especially when dealing with a younger demographic. With the ability to create servers, specific rooms, and to voice chat, Discord is really flexible. Because it's used primarily by the gaming community, sometimes it lacks in a professional presentation and can seem a bit more casual.
Jeff Huisjen | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Discord
6.9
Task Management
Bitrix24
7.9
Discord
6.5
Gantt Charts
Bitrix24
7.5
Discord
Scheduling
Bitrix24
7.3
Discord
6.7
Workflow Automation
Bitrix24
7.7
Discord
5.0
Mobile Access
Bitrix24
6.9
Discord
9.1
Search
Bitrix24
7.3
Discord
7.2
Visual planning tools
Bitrix24
7.7
Discord
7.0

Communication

Bitrix24
7.6
Discord
6.7
Chat
Bitrix24
7.6
Discord
9.3
Notifications
Bitrix24
7.6
Discord
8.6
Discussions
Bitrix24
7.9
Discord
8.9
Surveys
Bitrix24
8.3
Discord
6.9
Internal knowledgebase
Bitrix24
7.5
Discord
7.6
Integrates with GoToMeeting
Bitrix24
7.1
Discord
4.0
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Discord
4.0
Integrates with Outlook
Bitrix24
7.4
Discord
4.0

File Sharing & Management

Bitrix24
7.6
Discord
8.6
Versioning
Bitrix24
7.5
Discord
9.6
Video files
Bitrix24
7.1
Discord
7.5
Audio files
Bitrix24
7.5
Discord
7.9
Document collaboration
Bitrix24
7.9
Discord
9.1
Access control
Bitrix24
7.6
Discord
7.7
Advanced security features
Bitrix24
7.3
Discord
8.6
Integrates with Google Drive
Bitrix24
7.9
Discord
10.0
Device sync
Bitrix24
8.0
Discord
8.3

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Discord

  • The amazing stickers and emojis.
  • No limit to the number of channels we can join.
  • The QR facility is a good one for easy joining.
Abhinav Khanna | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Discord

  • They can improve their UI for better user experience.
  • Sometimes sending a direct message to someone gets difficult in discord. They should try to change the functionality and make it simple.
  • They can work to improve functionalities like search since it lags most of the time.
Abhinav Khanna | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Discord

Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.
Anonymous | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Discord

Discord 9.3
Based on 4 answers
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
Phil Haldane | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Discord

Previously, we all used Slack. However, Slack is expensive. It doesn't keep message history and you don't have the freedom Discord offers. I can use the same account for business and personal life without worrying about privacy concerns that I had with Slack (account owners being able to read every single message regardless of which server you're on)
Su Kaygun Sayran | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Discord

  • Discord has allowed us to connect to students when typical email & text would not work.
  • Discord has allowed easy creation and communication for small group leaders and their students.
  • Discord is free and so many students have access to it.
Jeff Huisjen | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Discord

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Discord Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Discord
    9.5

    Usability

    Bitrix24
    7.7
    Discord
    7.5

    Support Rating

    Bitrix24
    7.7
    Discord
    9.3

    Add comparison