What users are saying about
92 Ratings
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Top Rated
690 Ratings
92 Ratings
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Score 8.3 out of 100

Insightly

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Top Rated
690 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Project Management

    7.8

    Bitrix24

    78%

    Insightly

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    8.1
    81%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.6
    76%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.6
    76%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    17 Ratings
    N/A
    0 Ratings

    Communication

    7.9

    Bitrix24

    79%

    Insightly

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.3
    83%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    7.8
    78%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.6
    76%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.4
    74%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    7.8

    Bitrix24

    78%

    Insightly

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Video files

    7.7
    77%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.3
    83%
    20 Ratings
    N/A
    0 Ratings

    Access control

    7.6
    76%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.4

    Insightly

    74%
    Insightly ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.5
    85%
    314 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    280 Ratings

    Territory management

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.1
    81%
    288 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.8
    68%
    292 Ratings

    Contract management

    N/A
    0 Ratings
    6.5
    65%
    21 Ratings

    Quote & order management

    N/A
    0 Ratings
    6.2
    62%
    28 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.6
    76%
    257 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    24 Ratings

    Customer Service & Support

    Bitrix24

    Feature Set Not Supported
    N/A
    7.1

    Insightly

    71%
    Insightly ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Marketing Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.3

    Insightly

    73%
    Insightly ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.3
    73%
    243 Ratings

    Email marketing

    N/A
    0 Ratings
    7.3
    73%
    194 Ratings

    CRM Project Management

    Bitrix24

    Feature Set Not Supported
    N/A
    7.0

    Insightly

    70%
    Insightly ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.8
    78%
    300 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.0
    60%
    39 Ratings

    Reporting

    N/A
    0 Ratings
    7.3
    73%
    254 Ratings

    CRM Reporting & Analytics

    Bitrix24

    Feature Set Not Supported
    N/A
    7.6

    Insightly

    76%
    Insightly ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.0
    70%
    92 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.6
    86%
    250 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.3
    73%
    241 Ratings

    Customization

    Bitrix24

    Feature Set Not Supported
    N/A
    7.8

    Insightly

    78%
    Insightly ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.8
    88%
    272 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    39 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.8
    68%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.6
    76%
    129 Ratings

    Security

    Bitrix24

    Feature Set Not Supported
    N/A
    8.3

    Insightly

    83%
    Insightly ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.1
    81%
    210 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    141 Ratings

    Social CRM

    Bitrix24

    Feature Set Not Supported
    N/A
    7.4

    Insightly

    74%
    Insightly ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.8
    68%
    25 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    78 Ratings

    Integrations with 3rd-party Software

    Bitrix24

    Feature Set Not Supported
    N/A
    6.2

    Insightly

    62%
    Insightly ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.2
    72%
    104 Ratings

    Compensation management

    N/A
    0 Ratings
    5.1
    51%
    4 Ratings

    Platform

    Bitrix24

    Feature Set Not Supported
    N/A
    8.0

    Insightly

    80%
    Insightly ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.0
    80%
    266 Ratings

    Attribute Ratings

    • Insightly is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.9

    Bitrix24

    79%
    20 Ratings
    8.2

    Insightly

    82%
    339 Ratings

    Likelihood to Renew

    Bitrix24

    N/A
    0 Ratings
    8.8

    Insightly

    88%
    28 Ratings

    Usability

    7.9

    Bitrix24

    79%
    7 Ratings
    8.3

    Insightly

    83%
    74 Ratings

    Availability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    7 Ratings

    Performance

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    45 Ratings

    Support Rating

    8.0

    Bitrix24

    80%
    7 Ratings
    8.1

    Insightly

    81%
    44 Ratings

    Online Training

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    6 Ratings

    Implementation Rating

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    59 Ratings

    Configurability

    Bitrix24

    N/A
    0 Ratings
    7.0

    Insightly

    70%
    16 Ratings

    Contract Terms and Pricing Model

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    1 Rating

    Ease of integration

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    9 Ratings

    Product Scalability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    7 Ratings

    Vendor post-sale

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    1 Rating

    Vendor pre-sale

    Bitrix24

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    1 Rating

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Read full review

    Insightly, Inc.

    I believe there aren't major problems that I have encountered while using Insightly. We used to use a weird CRM made of sheets that would force us to open several tabs. With Insightly, all information is on one page within the fields we created to be populated. I only think there could be more fields on the project page that will allow us to add more relevant information. Each department has its needs for fields that end up not being created due to the lack of remaining fields available.
    Read full review

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Read full review

    Insightly, Inc.

    • Very easy to use-you can start using it without a lot of experience
    • Allows you to create groups or add tags to your contacts for more organization
    • Gives the option to upload current contact lists into the database rather than manually entering
    • Allows for adding social media profiles
    • Allows you to create "custom" fields within your contact that are specific to your company
    Read full review

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Read full review

    Insightly, Inc.

    • You couldn't connect people to programs within a business well enough. It's like we needed one more level of abstraction. We had the schools and the "employees" and their roles, but then we could separate by program easily. We had to do all these manual sorts of list things, and it was a pain to keep track of things once we had hundreds of schools and a thousand people in there.
    • You can only send emails to 50 contacts. That was so annoying. I should be able to send an email to hundreds, and Insightly should handle the job and perhaps just time delay the send 50 people at a time or something. I would have to send the email to 50 people at a time, and it was so annoying to deal with. My number 1 reason for seeking comparative products.
    Read full review

    Pricing Details

    Bitrix24

    Starting Price

    $49 per month 5 Users

    Editions & Modules

    Bitrix24 editions and modules pricing
    EditionModules
    BASIC$49.001
    STANDARD$99.002
    PROFESSIONAL$199.003
    Enterprise$399.004
    Enterprise 250$399.005
    Enterprise 500$639.006
    Enterprise 1000$799.007

    Footnotes

    1. per month 5 Users
    2. per month 50 Users
    3. per month 100 Users
    4. per month 250 Users
    5. per month 250 Users
    6. per month 500 Users
    7. per month 1000 Users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Price per month when paying for 1 year.

    Insightly

    Starting Price

    $0 per month Up to 2 users

    Editions & Modules

    Insightly editions and modules pricing
    EditionModules
    Plus$29.001
    Professional$49.002
    Enterprise$99.003
    Free04

    Footnotes

    1. Per User/Per Month (billed annually)
    2. Per User/Per Month (billed annually)
    3. Per User/Per Month (billed annually)
    4. per month Up to 2 users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
    Read full review

    Usability

    Bitrix24

    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Read full review

    Insightly, Inc.

    The platform is very intuitive and easy to use, over the years of using it I have experienced minimal bugs and errors, the odd task has not been updated, etc. but other than this it has performed very consistently for us. The platform has a simple, but effective job to do for us and it does it well, there is no added "fluff" for us to go through and this allows us to be efficient when using the service.
    Read full review

    Reliability and Availability

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
    Read full review

    Performance

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    The interface is very user friendly and easy to navigate. Reports can quickly be made, including custom fields.The website response has always been quick to load and has never been unavailable when I have needed access. They listen to requests for additional or custom features, and they hold workshops frequently to assist new and experienced users.
    Read full review

    Support Rating

    Bitrix24

    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Read full review

    Insightly, Inc.

    Excellent support provided to deploy the app across all platforms like mobile, desktop and web and allow addition or deletion of users in quick time. It does not require any physical infrastructure and can be scaled at any level. It can be used across office locations to collaborate among users and help streamline workflow required to work on various projects.
    Read full review

    Online Training

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    Insightly is a very useful tool, it has the essential capabilities that a company need. Easy to use and very intuitive, so, you don't need tutorial or extra documents. Navigation inside the platform is quite simple. You will be able to store your client's information, about your potential business opportunities, organize teams and users and, connect your emails
    Read full review

    Implementation Rating

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    The only missing thing at this time that would make our implementation complete would be a tighter integration with Xero allowing us to send quotes and report on quotes from Insightly! Xero has, excuse the pun, ZERO reporting on quotes sent!!! They are both very good products, however it's the little things that make good GREAT!
    Read full review

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Read full review

    Insightly, Inc.

    The main reason for going ahead with Insightly was the cost. It meets our basic requirements of lead management and we didn't want to spend a lot on a CRM tool. Other than that, most other CRMs we evaluated have all the basic and advanced capabilities.
    Read full review

    Scalability

    Bitrix24

    No answers on this topic

    Insightly, Inc.

    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of. (-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Read full review

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Read full review

    Insightly, Inc.

    • This has positively affected the way I view sales opportunities via their charts.
    • The home dashboard is helpful and loads right when you log in so you can view your status at a glance.
    • I like being able to click right from the dashboard when I log in to get to the most important info.
    Read full review

    Screenshots

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