What users are saying about
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60 Ratings
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639 Ratings

Bitrix24

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60 Ratings
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Score 7.9 out of 100

Insightly

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639 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Insightly

Of course. They have both CRM and Marketing modules. We use the CRM module only and it does make me believe that their app is well-suited for organisations / teams of different sizes, as the contact management and email management are the features which are most helpful for us in sending out emails whenever an AML case due date comes in.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Insightly
Task Management
Bitrix24
7.9
Insightly
Gantt Charts
Bitrix24
7.5
Insightly
Scheduling
Bitrix24
7.3
Insightly
Workflow Automation
Bitrix24
7.7
Insightly
Mobile Access
Bitrix24
6.9
Insightly
Search
Bitrix24
7.3
Insightly
Visual planning tools
Bitrix24
7.7
Insightly

Communication

Bitrix24
7.6
Insightly
Chat
Bitrix24
7.6
Insightly
Notifications
Bitrix24
7.5
Insightly
Discussions
Bitrix24
7.9
Insightly
Surveys
Bitrix24
8.3
Insightly
Internal knowledgebase
Bitrix24
7.5
Insightly
Integrates with GoToMeeting
Bitrix24
7.1
Insightly
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Insightly
Integrates with Outlook
Bitrix24
7.4
Insightly

File Sharing & Management

Bitrix24
7.6
Insightly
Versioning
Bitrix24
7.5
Insightly
Video files
Bitrix24
7.1
Insightly
Audio files
Bitrix24
7.5
Insightly
Document collaboration
Bitrix24
7.9
Insightly
Access control
Bitrix24
7.6
Insightly
Advanced security features
Bitrix24
7.3
Insightly
Integrates with Google Drive
Bitrix24
7.9
Insightly
Device sync
Bitrix24
8.0
Insightly

Sales Force Automation

Bitrix24
Insightly
8.1
Customer data management / contact management
Bitrix24
Insightly
8.7
Workflow management
Bitrix24
Insightly
8.4
Territory management
Bitrix24
Insightly
8.4
Opportunity management
Bitrix24
Insightly
8.1
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Insightly
8.5
Contract management
Bitrix24
Insightly
6.5
Quote & order management
Bitrix24
Insightly
8.4
Interaction tracking
Bitrix24
Insightly
8.6
Channel / partner relationship management
Bitrix24
Insightly
7.7

Customer Service & Support

Bitrix24
Insightly
7.1
Case management
Bitrix24
Insightly
7.0
Call center management
Bitrix24
Insightly
7.2
Help desk management
Bitrix24
Insightly
7.1

Marketing Automation

Bitrix24
Insightly
8.0
Lead management
Bitrix24
Insightly
8.3
Email marketing
Bitrix24
Insightly
7.8

CRM Project Management

Bitrix24
Insightly
7.6
Task management
Bitrix24
Insightly
8.2
Billing and invoicing management
Bitrix24
Insightly
6.0
Reporting
Bitrix24
Insightly
8.5

CRM Reporting & Analytics

Bitrix24
Insightly
7.8
Forecasting
Bitrix24
Insightly
7.0
Pipeline visualization
Bitrix24
Insightly
8.2
Customizable reports
Bitrix24
Insightly
8.1

Customization

Bitrix24
Insightly
7.4
Custom fields
Bitrix24
Insightly
7.9
Custom objects
Bitrix24
Insightly
7.6
Scripting environment
Bitrix24
Insightly
6.8
API for custom integration
Bitrix24
Insightly
7.1

Security

Bitrix24
Insightly
8.7
Single sign-on capability
Bitrix24
Insightly
8.9
Role-based user permissions
Bitrix24
Insightly
8.4

Social CRM

Bitrix24
Insightly
7.4
Social data
Bitrix24
Insightly
6.8
Social engagement
Bitrix24
Insightly
8.0

Integrations with 3rd-party Software

Bitrix24
Insightly
6.4
Marketing automation
Bitrix24
Insightly
7.7
Compensation management
Bitrix24
Insightly
5.1

Platform

Bitrix24
Insightly
8.1
Mobile access
Bitrix24
Insightly
8.1

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Insightly

  • It is a great CRM tool that is very intuitive and makes it easy to manage opportunities.
  • I like that it can clearly show activity on projects, schedule tasks, and effectively manage directory contacts.
  • I can automatically subscribe my leads to the email list through the web forms provided by Insightly.
Michael Guth | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Insightly

  • I only find the integration with the Google application practical, with other platforms it is a bit complex to understand.
  • The mobile version lacks many functions which are necessary to have a full port of this platform on the mobile.
  • Keep data in a public cloud, this can be a security risk. They should be able to give a tool where you can store the data privately and thus keep everything safe.
Stella Olsson | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 4.0
Based on 19 answers
Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
Vanessa Johnson | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Insightly

Insightly 8.8
Based on 54 answers
Insightly is so easy to setup and so intuitive. Easy to generate your reports and the iPhone app is very easy to use. Wish the email was a little more tightly integrated into Gmail, but Insightly does everything you would expect a CRM to do. Great t-shirts too!
Doug Mancosky | TrustRadius Reviewer

Reliability and Availability

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 10.0
Based on 6 answers
Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
Jane Beisell PMP, CIA | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 8.3
Based on 44 answers
The interface is very user friendly and easy to navigate. Reports can quickly be made, including custom fields.The website response has always been quick to load and has never been unavailable when I have needed access. They listen to requests for additional or custom features, and they hold workshops frequently to assist new and experienced users.
Douglas Psulkowski, P.E. | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Insightly

Insightly 8.2
Based on 35 answers
I have never given any other software support a 10, but Insightly has really done a great job over the 3 years we have been using it. They are quick to respond, don't ask stupid questions, don't bump you to others, and every issue has been resolved in very short order.
Randie Frederick | TrustRadius Reviewer

Online Training

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 9.0
Based on 5 answers
Insightly is a very useful tool, it has the essential capabilities that a company need. Easy to use and very intuitive, so, you don't need tutorial or extra documents. Navigation inside the platform is quite simple. You will be able to store your client's information, about your potential business opportunities, organize teams and users and, connect your emails
Eduardo Reyes | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 8.6
Based on 57 answers
The only missing thing at this time that would make our implementation complete would be a tighter integration with Xero allowing us to send quotes and report on quotes from Insightly!Xero has, excuse the pun, ZERO reporting on quotes sent!!!They are both very good products, however it's the little things that make good GREAT!
Jeremy Grant | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Insightly

Salesforce will always be the crown jewel of CRM tools. The robust features and ability to integrate with other tools makes it difficult to challenge. But you get what you pay for and Salesforce is incredibly expensive. That's why my company likes using Insightly because of the cost impact to our business. It's not nearly as pricey and we end up using most of the features available.
Anonymous | TrustRadius Reviewer

Scalability

Bitrix24

No score
No answers yet
No answers on this topic

Insightly

Insightly 7.8
Based on 6 answers
(+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of.(-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
Phil Cashen | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Insightly

  • The most important effect that Insightly has had on our company is the unified organization of information available to the entire company. If someone leaves the company, or is just out sick, all of the info for their clients and their projects is available for management to use to keep business moving. For instance, I was called away for a family emergency and forgot to reschedule an in-house demo with a client. When the client showed up, my boss (the CEO of the Company) was able to review the client file, read the notes on the product demo and the client's needs and he was able to perform the demo himself. All of the information was right there to get him up to speed on why our client was there and what they needed.
  • Efficiency is the next major positive impact that Insightly has brought. As a small, yet growing company, our employees have to be able to wear multiple hats and perform variety of functions. Insightly has brought such organization to my life that I am now able to keep much better track of all my daily tasks and in fact get so much more done in less time. My efficiency and productivity have increased dramatically.
Chris Stephens, CTS | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Insightly

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Insightly Editions & Modules

    Edition
    Plus$29.001
    Professional$49.001
    Enterprise$99.001
    1. Per User/Per Month (billed annually)
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Insightly
    8.2

    Likelihood to Renew

    Bitrix24
    Insightly
    4.0

    Usability

    Bitrix24
    7.7
    Insightly
    8.8

    Reliability and Availability

    Bitrix24
    Insightly
    10.0

    Performance

    Bitrix24
    Insightly
    8.3

    Support Rating

    Bitrix24
    7.7
    Insightly
    8.2

    Online Training

    Bitrix24
    Insightly
    9.0

    Implementation Rating

    Bitrix24
    Insightly
    8.6

    Scalability

    Bitrix24
    Insightly
    7.8

    Add comparison