What users are saying about
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63 Ratings
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Top Rated
526 Ratings

Bitrix24

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63 Ratings
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Score 7.9 out of 100

Zoho CRM

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Top Rated
526 Ratings
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Score 8 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Zoho CRM

Zoho CRM has a very simple dashboard you will never get in trouble to find the right CRM
management tool. It is designed in such a way the all the information related
to current and previous sales will be in front of you, by which you can further
take better progressive steps. Zoho
CRM has affected the progress of my organization, its smooth operation and intuitive interface is very easy to get started, no complex steps are involved in
its installation.
Rebecca Davies | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Zoho CRM
Task Management
Bitrix24
7.9
Zoho CRM
Gantt Charts
Bitrix24
7.5
Zoho CRM
Scheduling
Bitrix24
7.3
Zoho CRM
Workflow Automation
Bitrix24
7.7
Zoho CRM
Mobile Access
Bitrix24
6.9
Zoho CRM
Search
Bitrix24
7.3
Zoho CRM
Visual planning tools
Bitrix24
7.7
Zoho CRM

Communication

Bitrix24
7.6
Zoho CRM
Chat
Bitrix24
7.6
Zoho CRM
Notifications
Bitrix24
7.6
Zoho CRM
Discussions
Bitrix24
7.9
Zoho CRM
Surveys
Bitrix24
8.3
Zoho CRM
Internal knowledgebase
Bitrix24
7.5
Zoho CRM
Integrates with GoToMeeting
Bitrix24
7.1
Zoho CRM
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Zoho CRM
Integrates with Outlook
Bitrix24
7.4
Zoho CRM

File Sharing & Management

Bitrix24
7.6
Zoho CRM
Versioning
Bitrix24
7.5
Zoho CRM
Video files
Bitrix24
7.1
Zoho CRM
Audio files
Bitrix24
7.5
Zoho CRM
Document collaboration
Bitrix24
7.9
Zoho CRM
Access control
Bitrix24
7.6
Zoho CRM
Advanced security features
Bitrix24
7.3
Zoho CRM
Integrates with Google Drive
Bitrix24
7.9
Zoho CRM
Device sync
Bitrix24
8.0
Zoho CRM

Sales Force Automation

Bitrix24
Zoho CRM
7.8
Customer data management / contact management
Bitrix24
Zoho CRM
8.2
Workflow management
Bitrix24
Zoho CRM
7.9
Territory management
Bitrix24
Zoho CRM
7.3
Opportunity management
Bitrix24
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Zoho CRM
7.6
Contract management
Bitrix24
Zoho CRM
7.7
Quote & order management
Bitrix24
Zoho CRM
7.8
Interaction tracking
Bitrix24
Zoho CRM
8.2
Channel / partner relationship management
Bitrix24
Zoho CRM
8.1

Customer Service & Support

Bitrix24
Zoho CRM
7.2
Case management
Bitrix24
Zoho CRM
7.4
Call center management
Bitrix24
Zoho CRM
6.9
Help desk management
Bitrix24
Zoho CRM
7.3

Marketing Automation

Bitrix24
Zoho CRM
8.7
Lead management
Bitrix24
Zoho CRM
8.8
Email marketing
Bitrix24
Zoho CRM
8.6

CRM Project Management

Bitrix24
Zoho CRM
8.0
Task management
Bitrix24
Zoho CRM
7.9
Billing and invoicing management
Bitrix24
Zoho CRM
7.9
Reporting
Bitrix24
Zoho CRM
8.3

CRM Reporting & Analytics

Bitrix24
Zoho CRM
7.8
Forecasting
Bitrix24
Zoho CRM
7.5
Pipeline visualization
Bitrix24
Zoho CRM
8.2
Customizable reports
Bitrix24
Zoho CRM
7.7

Customization

Bitrix24
Zoho CRM
7.8
Custom fields
Bitrix24
Zoho CRM
8.3
Custom objects
Bitrix24
Zoho CRM
7.6
Scripting environment
Bitrix24
Zoho CRM
7.9
API for custom integration
Bitrix24
Zoho CRM
7.3

Security

Bitrix24
Zoho CRM
8.5
Single sign-on capability
Bitrix24
Zoho CRM
8.3
Role-based user permissions
Bitrix24
Zoho CRM
8.6

Social CRM

Bitrix24
Zoho CRM
7.6
Social data
Bitrix24
Zoho CRM
7.5
Social engagement
Bitrix24
Zoho CRM
7.7

Integrations with 3rd-party Software

Bitrix24
Zoho CRM
7.3
Marketing automation
Bitrix24
Zoho CRM
7.6
Compensation management
Bitrix24
Zoho CRM
6.9

Platform

Bitrix24
Zoho CRM
7.3
Mobile access
Bitrix24
Zoho CRM
7.3

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM consists of UI which is highly user-friendly.
  • It is an excellent tool to manage clients and the company’s resources.
  • A thorough tool available at a very reasonable price.
  • It has wonderful on boarding features for managing sales and marketing.
Justin Jerry | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I would say some UI enhancements, although this feature is on it's way with the soon to be released canvas builder. This will allow us to create a homepage view within each module so our users get all the important info they need in a beautifully designed layout to optimize their time spent in Zoho CRM.
  • The integrations with Zoho social, or other social media tools. This may stem from my lack of effort to better utilize this existing feature
  • To be honest I really can't say much is missing from Zoho CRM. One last thing to add is that there are so many functionalities of Zoho CRM that configuring each to optimize our teams success is difficult. It's important to take advantage of the features that best reflect our companies internal processes.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 16 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 20 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Bitrix24

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
  • When reps have consistently used it, sales and conversions have increased.
  • Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00*

    * /user/month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Zoho CRM
    7.9

    Likelihood to Renew

    Bitrix24
    Zoho CRM
    7.6

    Usability

    Bitrix24
    7.7
    Zoho CRM
    8.2

    Reliability and Availability

    Bitrix24
    Zoho CRM
    9.0

    Performance

    Bitrix24
    Zoho CRM
    9.0

    Support Rating

    Bitrix24
    7.7
    Zoho CRM
    8.0

    Online Training

    Bitrix24
    Zoho CRM
    8.2

    Implementation Rating

    Bitrix24
    Zoho CRM
    8.0

    Add comparison