Bitrix24 vs Zoho CRM | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 90 reviews and ratings

Score 8.3 out of 10

Based on 812 reviews and ratings

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Feature Set Ratings

Project Management

7.6

Bitrix24

76%

Zoho CRM

Feature Set Not Supported

N/A

Bitrix24 ranks higher in 7/7 features

Task Management

7.9

79%

19 Ratings

N/A

0 Ratings

Gantt Charts

7.4

74%

15 Ratings

N/A

0 Ratings

Scheduling

7.7

77%

16 Ratings

N/A

0 Ratings

Workflow Automation

7.9

79%

16 Ratings

N/A

0 Ratings

Mobile Access

7.4

74%

19 Ratings

N/A

0 Ratings

Search

7.1

71%

17 Ratings

N/A

0 Ratings

Visual planning tools

8.1

81%

17 Ratings

N/A

0 Ratings

Communication

7.7

Bitrix24

77%

Zoho CRM

Feature Set Not Supported

N/A

Bitrix24 ranks higher in 8/8 features

Chat

8.0

80%

19 Ratings

N/A

0 Ratings

Notifications

7.6

76%

19 Ratings

N/A

0 Ratings

Discussions

8.0

80%

18 Ratings

N/A

0 Ratings

Surveys

8.5

85%

13 Ratings

N/A

0 Ratings

Internal knowledgebase

7.3

73%

16 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

7.3

73%

8 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

7.1

71%

11 Ratings

N/A

0 Ratings

Integrates with Outlook

7.6

76%

10 Ratings

N/A

0 Ratings

File Sharing & Management

7.6

Bitrix24

76%

Zoho CRM

Feature Set Not Supported

N/A

Bitrix24 ranks higher in 8/8 features

Versioning

7.4

74%

16 Ratings

N/A

0 Ratings

Video files

7.4

74%

14 Ratings

N/A

0 Ratings

Audio files

7.1

71%

13 Ratings

N/A

0 Ratings

Document collaboration

8.1

81%

20 Ratings

N/A

0 Ratings

Access control

7.4

74%

18 Ratings

N/A

0 Ratings

Advanced security features

7.1

71%

16 Ratings

N/A

0 Ratings

Integrates with Google Drive

8.1

81%

15 Ratings

N/A

0 Ratings

Device sync

8.1

81%

16 Ratings

N/A

0 Ratings

Sales Force Automation

Bitrix24

Feature Set Not Supported

N/A

8.1

Zoho CRM

81%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

234 Ratings

Workflow management

N/A

0 Ratings

8.0

80%

222 Ratings

Territory management

N/A

0 Ratings

7.9

79%

166 Ratings

Opportunity management

N/A

0 Ratings

8.3

83%

213 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

209 Ratings

Contract management

N/A

0 Ratings

8.3

83%

167 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

169 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

210 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

159 Ratings

Customer Service & Support

Bitrix24

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.7

77%

185 Ratings

Call center management

N/A

0 Ratings

7.4

74%

146 Ratings

Help desk management

N/A

0 Ratings

7.5

75%

164 Ratings

Marketing Automation

Bitrix24

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

220 Ratings

Email marketing

N/A

0 Ratings

8.3

83%

186 Ratings

CRM Project Management

Bitrix24

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.4

84%

211 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

155 Ratings

Reporting

N/A

0 Ratings

8.2

82%

202 Ratings

CRM Reporting & Analytics

Bitrix24

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

184 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

197 Ratings

Customizable reports

N/A

0 Ratings

8.3

83%

207 Ratings

Customization

Bitrix24

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.5

85%

233 Ratings

Custom objects

N/A

0 Ratings

8.2

82%

183 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

148 Ratings

API for custom integration

N/A

0 Ratings

7.8

78%

170 Ratings

Security

Bitrix24

Feature Set Not Supported

N/A

8.8

Zoho CRM

88%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

195 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

217 Ratings

Social CRM

Bitrix24

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.0

80%

142 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

137 Ratings

Integrations with 3rd-party Software

Bitrix24

Feature Set Not Supported

N/A

7.7

Zoho CRM

77%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.0

80%

175 Ratings

Compensation management

N/A

0 Ratings

7.4

74%

118 Ratings

Platform

Bitrix24

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.9

79%

198 Ratings

Attribute Ratings

Zoho CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Bitrix24

77%

20 Ratings

8.5

Zoho CRM

85%

264 Ratings

Bitrix24

N/A

0 Ratings

8.9

Zoho CRM

89%

33 Ratings

Bitrix24

77%

7 Ratings

8.3

Zoho CRM

83%

178 Ratings

Bitrix24

N/A

0 Ratings

8.0

Zoho CRM

80%

4 Ratings

Bitrix24

N/A

0 Ratings

6.5

Zoho CRM

65%

4 Ratings

Bitrix24

78%

7 Ratings

8.2

Zoho CRM

82%

76 Ratings

Bitrix24

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

Bitrix24

N/A

0 Ratings

8.5

Zoho CRM

85%

6 Ratings

Bitrix24

N/A

0 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

Bitrix24

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

Bitrix24

N/A

0 Ratings

8.5

Zoho CRM

85%

2 Ratings

Bitrix24

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.

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Oleg Galimov

Руководитель проектов

Web2win RussiaEvents Services, 1-10 employees

View all 20 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 264 answers on this topic

Cons

It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

View all 20 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 264 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Bitrix24 Editions & Modules

On-premise Edition

Bitrix24.CRM	$1,341
Business	Starting at $2,691

none

SaaS Edition

Free	Free
Start+	14.40²
CRM+	41.40²
Project+	41.40²
Standard	59.40²
Professional	119.40²

none
per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoho CRM 8.9

Based on 33 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 33 answers on this topic

Usability

Bitrix24 7.7

Based on 7 answers

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

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Lee holter

CEO

Sono SolutionsMedical Device, 1-10 employees

View all 7 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

Bitrix24 7.8

Based on 7 answers

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients

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Theo Alexander

Relocation Manager

Sketch StudiosFurniture, 11-50 employees

View all 7 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

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Alternatives Considered

We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

View all 20 answers on this topic

To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho

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Jeb Brilliant

Owner

Pacific Property CollectionReal Estate, 1-10 employees

View all 264 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

It definitely has a positive impact as it helps with collaboration and improves data health.
Overall it reduces time and speeds up the processes and helps achieve more in the less time.
It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

View all 20 answers on this topic

We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 264 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots