What users are saying about
90 Ratings
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Top Rated
812 Ratings
90 Ratings
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Score 8.2 out of 100

Zoho CRM

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Top Rated
812 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Project Management

    7.6

    Bitrix24

    76%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.4
    74%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.1
    71%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.1
    81%
    17 Ratings
    N/A
    0 Ratings

    Communication

    7.7

    Bitrix24

    77%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    7.6
    76%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.5
    85%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.3
    73%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.1
    71%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.6
    76%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    7.6

    Bitrix24

    76%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Video files

    7.4
    74%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.1
    71%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.1
    81%
    20 Ratings
    N/A
    0 Ratings

    Access control

    7.4
    74%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.1
    71%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    234 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    222 Ratings

    Territory management

    N/A
    0 Ratings
    7.9
    79%
    166 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    213 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    209 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    167 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    169 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    210 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    159 Ratings

    Customer Service & Support

    Bitrix24

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    185 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    164 Ratings

    Marketing Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    220 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    186 Ratings

    CRM Project Management

    Bitrix24

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    211 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    155 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    202 Ratings

    CRM Reporting & Analytics

    Bitrix24

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    184 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    197 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    207 Ratings

    Customization

    Bitrix24

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    233 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    183 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    148 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    170 Ratings

    Security

    Bitrix24

    Feature Set Not Supported
    N/A
    8.8

    Zoho CRM

    88%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    195 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    217 Ratings

    Social CRM

    Bitrix24

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    142 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    137 Ratings

    Integrations with 3rd-party Software

    Bitrix24

    Feature Set Not Supported
    N/A
    7.7

    Zoho CRM

    77%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    175 Ratings

    Compensation management

    N/A
    0 Ratings
    7.4
    74%
    118 Ratings

    Platform

    Bitrix24

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    198 Ratings

    Attribute Ratings

    • Zoho CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.7

    Bitrix24

    77%
    20 Ratings
    8.5

    Zoho CRM

    85%
    264 Ratings

    Likelihood to Renew

    Bitrix24

    N/A
    0 Ratings
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    7.7

    Bitrix24

    77%
    7 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    Bitrix24

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Bitrix24

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    7.8

    Bitrix24

    78%
    7 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Bitrix24

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Bitrix24

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Bitrix24

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    Bitrix24

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    Bitrix24

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Bitrix24

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Sanjit Mandal | TrustRadius Reviewer

    Zoho CRM

    Aside from letting you get to know your customer better, Zoho CRM is great for organizing the applications running in the business. Something that Zoho CRM did not do well was that it was focused on larger companies, but it has already been solved with Zoho Bigin. Maintaining an integration between both CRMs is excellent for more options
    Alexis Correa | TrustRadius Reviewer

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Oleg Galimov | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bitrix24

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Bitrix24 Editions & Modules

    On-premise Edition
    Bitrix24.CRM$1,341
    BusinessStarting at $2,691
    1. none
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. none
    2. per month
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.9
    Based on 33 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    Bitrix24

    Bitrix24 7.7
    Based on 7 answers
    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Lee holter | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Bitrix24

    Bitrix24 7.8
    Based on 7 answers
    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Theo Alexander | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
    Jeb Brilliant | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    Bitrix24

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Anonymous | TrustRadius Reviewer

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