Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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Bonterra EveryAction
Score 8.1 out of 10
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Bonterra EveryAction enables nonprofits to increase efficiency, optimize supporter and prospect interactions, and raise more money by providing expansive fundraising, digital, and organizing tools on a unified CRM.
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TicketLeap
Score 4.6 out of 10
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TicketLeap, powered by Leap Event Technology, provides a self-service ticketing platform with a mobile-first interface, customizable event listings, and comprehensive set of tools. This solution also offers box office and ticket scanning apps as well as client support.
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Pricing
Blackbaud Raiser's Edge NXT
Bonterra EveryAction
TicketLeap
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Raiser's Edge NXT
Bonterra EveryAction
TicketLeap
Free Trial
No
No
No
Free/Freemium Version
No
No
No
Premium Consulting/Integration Services
Yes
Yes
No
Entry-level Setup Fee
Required
Optional
No setup fee
Additional Details
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When selling tickets on the platform, fees are $1 + 2% of the ticket price (plus 3% credit card processing). For tickets priced at $5 or below, a reduced fee of $0.49 (plus credit card processing) is charged, and for onsite ticket sales, only credit card processing fees are charged, while usual TicketLeap fees are waived. Free events are always free with TicketLeap.
I prefer RE to Salesforce CMS. RE is way less complicated and has a lower barrier for entry. The training is also easier. It works better to manage real donor relationships, integrates with Outlook, pulls lists easier and has a way better email messaging tool.
We have a mix of both direct mail and online donor base and Blackbaud Raiser's Edge/Raiser's Edge NXT provides the right-size product to manage all of the different channels and the processes involved in managing them. The canned reporting is also very helpful when creating …
Blackbaud is very robust but the user-friendly portion is weak. All the other CRMs look newer, easier to navigate, and actually a pleasant experience. Blackbaud is just not easy on the eyes. TOO MANY OPTIONS.
Personally, I feel that Blackbaud Raiser's Edge NXT is a good solution for any size organization. They have all you need to maintain and use data regardless of how many records. It’s easy to learn and use. Plus, they offer a ton of resources that you can use to constantly keep learning how to best use features.
Bonterra EveryAction is a good CRM to use if your company has institutional fundraisers, grants, and individual fundraising, as it is suited to manage the processes that go along with all of those. I've heard that SalesForce has more functionality than Bonterra EveryAction, but I think that Bonterra EveryAction has plenty to learn and is extremely useful.
Ideally suited for non-profits or small organizations that want to retain as much of their ticket revenues as possible, AND reduce the impact of fees on their patrons. You would also need to be EXTRA careful when setting up, it's hard to correct mistakes after the fact. e.g. not being able to change the order tickets are displayed, I literally had to delete tickets and re-enter them as new tickets to get them in the desired order
One stop shop for creating newsletters, sending them out to mailing lists, and tracking analytics (including donations).
Grants management (we are able to track funds received, reports due, and all points of contact associated with a given donor organization).
Contact records (the new contact record feature makes it easy to find past donation history, demographic information, survey responses, communication preferences, etc. for a given contact. We are also able to import information from our donor prospect software into the contact record so everything is in one place).
There is so much missing functionality in Blackbaud Raiser's Edge NXT (webview) compared to database view - whilst they repeatedly tell us to switch to webview we simply can't due to crucial functionality that is missing.
In our experience, there are a lot of false promises made, particularly when renewing contracts etc, about what functionality is coming soon to webview - particularly regarding the optional modules such as Volunteering.
An increased focus from Blackbaud and all their marketing about pushing third party vendors for certain activities (email marketing being a big one!) all of which come at an additional cost. Although these integrate into Blackbaud Raiser's Edge NXT, I would prefer Blackbaud to focus on making its own functionality up to standard rather than integrating costly 3rd party platforms.
In my experience, Support for the platform has got worse over the years - I have been waiting over six months to resolve a technical issue which is hampering our use of the functionality.
Inability to create letters within the system (which used to be a feature in RE7 database view) is a huge issue for our supporter base who still appreciate paper-based acknowledgement letters.
We have a lot invested in NXT and it suits our needs perfectly. There would be no reason for us to consider a needless conversion to a new solution. I do not believe there is any other product on the market that would be worth considering.
We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!
NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.
It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
The only issue I have had with availability is when I don't have my work phone with me, which prevents me from providing a multi-factor authentication code to access the portal. Other than that, I have not had an issue with availability or outages.
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
Overall I feel like I receive sufficient assistance when reaching out to Blackbaud's Support area. When my questions cannot be answered completely during an online chat I appreciate the ability to easily access the ongoing notes so everything is together. It can be frustrating at times, though, as emailing back and forth seems to make solutions take longer.
I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion
When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.
As with most trainings, the learning curve is more difficult when mostly online, and I felt that we could have used more check-ins once we'd been using the product for a few months. Most things were explained well enough, but the difficulties discovered through use were not always addressed right away.
They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
Training is key. Blackbaud offered the training package prior to implementation and it helped us understand how to build it so that the future use would be appropriate to the operation of the organization. Data conversion stage was also very important. A lot of work must be done before making the final decisions about the data conversion - what data to convert and what to leave out, where certain information was supposed to be placed within RE.
It natively integrated with NGP Van extremely well. it also integrated very well with our zoom platform and our use of the Mobilize platform. The bulk upload feature allowed us to move large amounts of initial data into the platform easily. The removal of duplicates was also a fairly easy task.
I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.
Nation Builder—I would say this is a very pared-down version of VAN that requires extensions and outside software to do about 80% of what VAN can do natively. NB does have a better geocoding system that can geocode a location with just the address and does not require coordinates.
Since Eventbrite changed their plans and how they charge for using their platform, it would have cost us a lot more to keep using it for a small number of events each year. Ticketleap was great because their fee assessments are lower than any other platform we could find, and with the ability to pass those on to the patron...we lowered the financial impact on those buyers as well.
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.
Communicating with your audiences at a regular pace is a good thing, and Bonterra Development + Digital makes that easy enough to do. We see lower-than-normal open rates for our industry (per one study I read), but our overall reach is better than had we nothing. It's hard to give the credit for that to Bonterra Development + Digital.
