Item: Ticketleap
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We run a few community events a year, and needed a ticketing platform that would replace Eventbrite due to their increasing costs

Pros and Cons

Their fee structure is very competitive, particularly for tickets that are $5 or less
Provides some flexibility with registration questions and specific ticket types

Clearly a new product, several bugs and inconsistencies in the the user experience
Was never able to embed a YouTube video in my event page
Their support is not ticket oriented (e.g. Zendesk)
NO API support! Cannot integrate it into workflows like Zapier
No transaction emails after an order is placed

Return on Investment

Increase profitability
Reduced efficiencies

Since Eventbrite changed their plans and how they charge for using their platform, it would have cost us a lot more to keep using it for a small number of events each year. Ticketleap was great because their fee assessments are lower than any other platform we could find, and with the ability to pass those on to the patron...we lowered the financial impact on those buyers as well.

Key Insights

Do you think Ticketleap delivers good value for the price?

Yes

Are you happy with Ticketleap's feature set?

Did Ticketleap live up to sales and marketing promises?

Yes

Did implementation of Ticketleap go as expected?

Yes

Would you buy Ticketleap again?

Yes

Other Software Used

Brevo, Mailchimp

Likelihood to Recommend

Ideally suited for non-profits or small organizations that want to retain as much of their ticket revenues as possible, AND reduce the impact of fees on their patrons. You would also need to be EXTRA careful when setting up, it's hard to correct mistakes after the fact. e.g. not being able to change the order tickets are displayed, I literally had to delete tickets and re-enter them as new tickets to get them in the desired order

Could be great, needs to improve feature set and QA

Overall Satisfaction with Ticketleap