BlazeMeter vs. ignio AIOps vs. ServiceNow IT Operations Management

It is well suited for applications that are mission-critical or applications that can receive high traffic/transactions at unscheduled time periods. Using the load testing feature of BlazeMeter, we can test and ascertain the capacity of the application without the drawbacks of the usual Apache JMeter load testing which depends heavily on the host system from where the load testing is performed.

Incentivized

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.

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Incentivized

• BlazeMeter takes the .jmx script that teams had written for JMeter. The transition from JMeter to BlazeMeter was seamless.
• BlazeMeter offers its own cloud and hence we did not have to set it up on-premise.
• BlazeMeter hits our application from various geographic locations that simulates real life users.

Incentivized

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• Blazemeter reporting is very basic and shallow. There is no way to drill down or correlate. I can get better reports by using JMeter for free.
• Blazemeter is very costly. Testing with volumes of more than 1K cu is expensive, and can be done for much cheaper if a company/team is willing to invest a bit of time to figure out how to use cloud instances and jmeter slaves, and to write a basic script to collect resulting xml output.

Incentivized

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

It is a very good product and it helps our organization.

Easy to setup to do API Performance Testing. Dashboard to showcase results Capability to showcase runtime results

Incentivized

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

It was up than Dynatrace

Incentivized

We had performance issues in older version butterfly. But the new version cheetah is simply amazing

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

In comparison with Blazemeter the closes competitor is JMeter but it has disadvantages like it is not a tool that can be use as a collaborative tool and works locally in a computer, Blazemeter is in the web so different people can access and run tests or collaborate do add, edit or delete the existent scripts.

Incentivized

Self HEAL OOB Capabilites

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

Quite Scalable!

• It helped positively by helping to identify the maximum capacity needed for high traffic periods
• Saved revenue by eliminating unwanted duplication of systems

Incentivized

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized