What users are saying about
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Top Rated
568 Ratings
40 Ratings
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Score 8.2 out of 100

ON24

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Top Rated
568 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Attribute Ratings

  • Brightcove Video is rated higher in 1 area: Usability
  • ON24 is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.0

Brightcove Video

80%
16 Ratings
8.2

ON24

82%
392 Ratings

Likelihood to Renew

9.0

Brightcove Video

90%
13 Ratings
9.4

ON24

94%
40 Ratings

Usability

9.0

Brightcove Video

90%
1 Rating
8.3

ON24

83%
22 Ratings

Availability

Brightcove Video

N/A
0 Ratings
8.1

ON24

81%
409 Ratings

Performance

Brightcove Video

N/A
0 Ratings
7.2

ON24

72%
6 Ratings

Support Rating

4.0

Brightcove Video

40%
4 Ratings
9.4

ON24

94%
38 Ratings

In-Person Training

Brightcove Video

N/A
0 Ratings
7.7

ON24

77%
2 Ratings

Online Training

Brightcove Video

N/A
0 Ratings
6.0

ON24

60%
3 Ratings

Implementation Rating

Brightcove Video

N/A
0 Ratings
7.2

ON24

72%
19 Ratings

Product Scalability

Brightcove Video

N/A
0 Ratings
7.8

ON24

78%
160 Ratings

Likelihood to Recommend

Brightcove Video

It works very nicely for our company site because it can easily and seamlessly embed into the site and email HTML pages. It also has picture in picture, sharing, closed captioning (CC) as basic functions. It will also show the time of the video. Because these are short-term-use videos or might get updated frequently and also are just targeting a specific audience, being able to hide or not able to show the number of views or date published (unlike YouTube) actually helps us.
Anonymous | TrustRadius Reviewer

ON24

ON24 works well for customer engagement and for demonstrating the WOW factor for the audience. It does not work as well for when you want to be able to have a bit more of a 2-way conversation. It would be great to be able to unmute members of the audience when required.
Anonymous | TrustRadius Reviewer

Pros

Brightcove Video

  • Ability to easily output a JSON response for requested video data. This makes it easy to work with Brightcove as partner.
  • The read APIs are very flexible and can the output can be easily customized using cgi args. This provides great customization of the output and sorting and filtering mechanisms to find the videos you're looking for.
  • The ability to add captions to videos is good, especially with the regulations requiring video captioning. DFXP support works great as long as the player is given the exact XML format it is looking for.
Anonymous | TrustRadius Reviewer

ON24

  • Engagement tools like Q&A, Resource List, and Speaker Bios allow the opportunity for attendees to connect with speakers, access more information, and get real-time answers to their questions. The features are very easy to use.
  • The ability to have multiple presenters in control of the webinar is a great feature. No more "passing the ball" or controls between presenters or needing to hear a presenter say "next slide" each time they want to advance their presentation.
  • ON24 allows users to seamlessly show slides, video clips and screen shares.
Anonymous | TrustRadius Reviewer

Cons

Brightcove Video

  • The code for customizing the video player can be made easier, I think it still uses BEML code.
  • Easily accessible ready made code will help users like me to implement a cool looking player.
  • I would love to implement Brightcove video cloud on most of the projects that I work on and I see we could use it in so many different ways but pricing is not easily available on the website.
  • Again if I could work with someone to price for small, medium and large businesses that would be great.
Anonymous | TrustRadius Reviewer

ON24

  • Innovation seems to be quite slow and there are lots of features that I want but are not available
  • Every add on requires more and more money
  • the userability and amount of clicks to set up a show is quite tedious
Anonymous | TrustRadius Reviewer

Pricing Details

Brightcove Video

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ON24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Brightcove Video

Brightcove Video 9.0
Based on 13 answers
It took quite some time to upload and organize our video library. The amount of time it would require to relocate all this information outweighs any negative aspect I personally have with the experience. They have been pretty good to work with and from speaking with my Brightcove rep, I know some of the issues I have listed are currently being addressed and tested for future releases.
Colby Iannazzo | TrustRadius Reviewer

ON24

ON24 9.4
Based on 40 answers
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Anonymous | TrustRadius Reviewer

Usability

Brightcove Video

Brightcove Video 9.0
Based on 1 answer
Very usable! I don't see any major flaws
Anonymous | TrustRadius Reviewer

ON24

ON24 8.3
Based on 22 answers
On24 is definitely good for beginner/intermediate users. It does fall short if you want to get into anything more advanced and custom, as the CSS can frequently break other aspects of the platform. While I understand, they don't want to make it too complicated and scare off novice users, they really need to implement and advanced mode for more advanced users
Anonymous | TrustRadius Reviewer

Reliability and Availability

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 8.1
Based on 409 answers
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Gabriel Smith | TrustRadius Reviewer

Performance

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 7.2
Based on 6 answers
Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Maureen C. McInerney | TrustRadius Reviewer

Support Rating

Brightcove Video

Brightcove Video 4.0
Based on 4 answers
We are notified often of downtime, and I have not heard from a support rep for over a year. It really makes it hard to learn what new things are coming out and how we can take our video to the next level when there is no contact from the team on a regular cadence.
Stacy Stanislaw | TrustRadius Reviewer

ON24

ON24 9.4
Based on 38 answers
The event support for critical issues is night and day better than other providers. If I have a live event issue, I can reach a person instantly and they are equipped to resolve the problem. With other providers, it was waiting on hold for someone to read me the support documentation that I could read myself. On24 really delivers on customer service in all areas of the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 7.7
Based on 2 answers
Most points of relevance were covered as far as I can remember.
Anonymous | TrustRadius Reviewer

Online Training

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 6.0
Based on 3 answers
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Joshua Chelmo | TrustRadius Reviewer

Implementation Rating

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 7.2
Based on 19 answers
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Erika Tomatore | TrustRadius Reviewer

Alternatives Considered

Brightcove Video

Marketing department favors it because EVERYONE uses YouTube. Overall, YouTube offers decent features and functionality. But Brightcove offers the ability to brand and style players, and control what our users see (and so much more) and YouTube does not. For instance, on YouTube, users are presented with other videos (which could contain competitor videos).
Anonymous | TrustRadius Reviewer

ON24

Zoom limitations that didn't meet our needs: No automated emails, no follow up with the recorded product, audience console was not customizable, audience console didn't contain all of the items we needed and was clunky for audience members to use
Racheal Gallegos | TrustRadius Reviewer

Scalability

Brightcove Video

No score
No answers yet
No answers on this topic

ON24

ON24 7.8
Based on 160 answers
I appreciate that ON24 makes it easy to clone and replay events. This helps with an international audience and when you want to host an event a few times. I wish that ON24 allowed you to clone programs between instances (ie from the North America instance to the International one).
Anonymous | TrustRadius Reviewer

Return on Investment

Brightcove Video

  • Again, there has been a huge cost savings which significantly improved our ROI
  • There has also been less time spent on learning new technologies and training additional staff on maintaining a video server.
  • Less time spent on the previous two points has allowed me to focus on other areas within the department that needed improvement.
Grant Benatar | TrustRadius Reviewer

ON24

  • ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
  • The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
  • Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel."
Anonymous | TrustRadius Reviewer

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