Reliable and Good Feature Set But Hard to Scale
January 18, 2020

Reliable and Good Feature Set But Hard to Scale

Stacy Stanislaw | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightcove

Brightcove is our enterprise video hosting platform. Brightcove is used across our entire organization, for both internal and external video hosting needs on our public-facing website and internal intranet. The organization prefers Brightcove because it allows more privacy and more control over how content is being distributed compared to other tools such as YouTube.

Pros

  • Allows you to create a video gallery that can be embedded in a website.
  • Allows more privacy/security settings compared to YouTube.

Cons

  • Not as user-friendly for sales enablement compared to its competition.
  • I would prefer more contact from the support rep to make sure we are up to date with the latest features.
  • Affordable but we have a limited number of users.
  • Can be used for multiple departments with no limits.
Brightcove is a more affordable option and has a lot of features that are excellent. The only downside is the scalability of the tool, especially as a sales enablement function.
We are notified often of downtime, and I have not heard from a support rep for over a year. It really makes it hard to learn what new things are coming out and how we can take our video to the next level when there is no contact from the team on a regular cadence.

Do you think Brightcove delivers good value for the price?

Yes

Are you happy with Brightcove's feature set?

Yes

Did Brightcove live up to sales and marketing promises?

Yes

Did implementation of Brightcove go as expected?

I wasn't involved with the implementation phase

Would you buy Brightcove again?

Yes

Oracle Eloqua, Domo, Crownpeak Digital Quality Management (DQM), Oracle Engagement Cloud (formerly Oracle Sales Cloud), Webtrends Analytics, Oracle Commerce Cloud
Brightcove is well suited for large enterprises that are concerned with video security. Works well for all types of departments from marketing to internal communications. It also provides several plugins which makes it easy to integrate with a technology stack. Brightcove licensing is not ideal for large enterprises that are trying to keep costs down. It is not the best platform for sales enablement when compared to the competition.

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