What users are saying about
288 Ratings
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Top Rated
1160 Ratings
288 Ratings
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Score 4.4 out of 100

QuickBooks Online

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Top Rated
1160 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Brightpearl
QuickBooks Online
7.2
Pay calculation
Brightpearl
QuickBooks Online
7.6
Benefit plan administration
Brightpearl
QuickBooks Online
6.2
Direct deposit files
Brightpearl
QuickBooks Online
7.2
Salary revision and increment management
Brightpearl
QuickBooks Online
7.1
Reimbursement management
Brightpearl
QuickBooks Online
7.6

Customization

Brightpearl
QuickBooks Online
7.7
API for custom integration
Brightpearl
QuickBooks Online
7.9
Plug-ins
Brightpearl
QuickBooks Online
7.6

Security

Brightpearl
QuickBooks Online
8.3
Single sign-on capability
Brightpearl
QuickBooks Online
8.2
Role-based user permissions
Brightpearl
QuickBooks Online
8.4

Reporting & Analytics

Brightpearl
QuickBooks Online
8.0
Dashboards
Brightpearl
QuickBooks Online
7.9
Standard reports
Brightpearl
QuickBooks Online
8.4
Custom reports
Brightpearl
QuickBooks Online
7.8

General Ledger and Configurable Accounting

Brightpearl
QuickBooks Online
7.5
Accounts payable
Brightpearl
QuickBooks Online
8.5
Accounts receivable
Brightpearl
QuickBooks Online
8.6
Cash management
Brightpearl
QuickBooks Online
7.6
Bank reconciliation
Brightpearl
QuickBooks Online
8.5
Expense management
Brightpearl
QuickBooks Online
8.0
Time tracking
Brightpearl
QuickBooks Online
6.0
Fixed asset management
Brightpearl
QuickBooks Online
6.9
Multi-currency support
Brightpearl
QuickBooks Online
6.7
Multi-division support
Brightpearl
QuickBooks Online
7.5
Regulations compliance
Brightpearl
QuickBooks Online
7.5
Electronic tax filing
Brightpearl
QuickBooks Online
7.6
Self-service portal
Brightpearl
QuickBooks Online
7.3
Global Financial Support
Brightpearl
QuickBooks Online
5.7
Primary and Secondary Ledgers
Brightpearl
QuickBooks Online
7.3
Intercompany Accounting
Brightpearl
QuickBooks Online
7.2
Localizations
Brightpearl
QuickBooks Online
8.7
Journals and Reconciliations
Brightpearl
QuickBooks Online
7.9
Enterprise Accounting
Brightpearl
QuickBooks Online
8.2
Configurable Accounting
Brightpearl
QuickBooks Online
7.3
Centralized Rules Framework
Brightpearl
QuickBooks Online
7.7
Standardized Processes
Brightpearl
QuickBooks Online
6.9

Inventory Management

Brightpearl
QuickBooks Online
7.4
Inventory tracking
Brightpearl
QuickBooks Online
7.2
Automatic reordering
Brightpearl
QuickBooks Online
7.5
Location management
Brightpearl
QuickBooks Online
6.9
Manufacturing module
Brightpearl
QuickBooks Online
7.9

Order Management

Brightpearl
QuickBooks Online
7.4
Pricing
Brightpearl
QuickBooks Online
7.9
Order entry
Brightpearl
QuickBooks Online
8.1
Credit card processing
Brightpearl
QuickBooks Online
7.9
Cost of goods sold
Brightpearl
QuickBooks Online
7.5
Order Orchestration
Brightpearl
QuickBooks Online
7.3
End-to-end order visibility
Brightpearl
QuickBooks Online
7.1
Order exception Resolution
Brightpearl
QuickBooks Online
6.2

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.3
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Brightpearl Editions & Modules

Additional Pricing Details
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Brightpearl
1.6
QuickBooks Online
8.0

Likelihood to Renew

Brightpearl
8.2
QuickBooks Online
10.0

Usability

Brightpearl
4.1
QuickBooks Online
8.3

Reliability and Availability

Brightpearl
10.0
QuickBooks Online
10.0

Performance

Brightpearl
9.0
QuickBooks Online
10.0

Support Rating

Brightpearl
7.7
QuickBooks Online
7.3

In-Person Training

Brightpearl
1.0
QuickBooks Online

Online Training

Brightpearl
7.0
QuickBooks Online

Implementation Rating

Brightpearl
6.5
QuickBooks Online
10.0

Scalability

Brightpearl
6.9
QuickBooks Online
10.0

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