What users are saying about
289 Ratings
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Top Rated
1431 Ratings
289 Ratings
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Score 3.5 out of 100

QuickBooks Online

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Top Rated
1431 Ratings
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Score 8 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    6.2

    QuickBooks Online

    62%
    QuickBooks Online ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    6.3
    63%
    69 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    5.1
    51%
    31 Ratings

    Direct deposit files

    N/A
    0 Ratings
    6.7
    67%
    64 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    6.2
    62%
    44 Ratings

    Reimbursement management

    N/A
    0 Ratings
    6.7
    67%
    45 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    6.5

    QuickBooks Online

    65%
    QuickBooks Online ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.5
    65%
    54 Ratings

    Plug-ins

    N/A
    0 Ratings
    6.4
    64%
    58 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    7.5

    QuickBooks Online

    75%
    QuickBooks Online ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.5
    75%
    81 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    7.5
    75%
    102 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    7.7

    QuickBooks Online

    77%
    QuickBooks Online ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.5
    75%
    122 Ratings

    Standard reports

    N/A
    0 Ratings
    8.1
    81%
    126 Ratings

    Custom reports

    N/A
    0 Ratings
    7.5
    75%
    115 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    6.6

    QuickBooks Online

    66%
    QuickBooks Online ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    7.5
    75%
    120 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.9
    79%
    129 Ratings

    Cash management

    N/A
    0 Ratings
    6.9
    69%
    117 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.1
    81%
    135 Ratings

    Expense management

    N/A
    0 Ratings
    7.1
    71%
    122 Ratings

    Time tracking

    N/A
    0 Ratings
    5.5
    55%
    55 Ratings

    Fixed asset management

    N/A
    0 Ratings
    6.6
    66%
    54 Ratings

    Multi-currency support

    N/A
    0 Ratings
    5.8
    58%
    23 Ratings

    Multi-division support

    N/A
    0 Ratings
    5.7
    57%
    42 Ratings

    Regulations compliance

    N/A
    0 Ratings
    6.9
    69%
    38 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    6.5
    65%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    5.9
    59%
    65 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.0
    50%
    16 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.3
    63%
    33 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    6.9
    69%
    29 Ratings

    Localizations

    N/A
    0 Ratings
    7.1
    71%
    21 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    6.6
    66%
    26 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    6.5
    65%
    38 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    6.6
    66%
    23 Ratings

    Standardized Processes

    N/A
    0 Ratings
    6.4
    64%
    48 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    6.0

    QuickBooks Online

    60%
    QuickBooks Online ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    5.9
    59%
    45 Ratings

    Automatic reordering

    N/A
    0 Ratings
    6.2
    62%
    21 Ratings

    Location management

    N/A
    0 Ratings
    5.5
    55%
    21 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.3
    63%
    17 Ratings

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    6.5

    QuickBooks Online

    65%
    QuickBooks Online ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.4
    74%
    55 Ratings

    Order entry

    N/A
    0 Ratings
    7.4
    74%
    53 Ratings

    Credit card processing

    N/A
    0 Ratings
    6.8
    68%
    64 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    6.6
    66%
    67 Ratings

    Order Orchestration

    N/A
    0 Ratings
    6.5
    65%
    20 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    6.2
    62%
    19 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    4.7
    47%
    18 Ratings

    Attribute Ratings

    • Brightpearl is rated higher in 6 areas: Likelihood to Renew, Support Rating, Implementation Rating, Ease of integration, Vendor post-sale, Vendor pre-sale
    • QuickBooks Online is rated higher in 5 areas: Likelihood to Recommend, Usability, Performance, Configurability, Product Scalability
    • Brightpearl and QuickBooks Online are tied in 1 area: Availability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    6.7

    QuickBooks Online

    67%
    157 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings
    7.7

    QuickBooks Online

    77%
    23 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings
    7.1

    QuickBooks Online

    71%
    73 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings
    10.0

    QuickBooks Online

    100%
    7 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings
    10.0

    QuickBooks Online

    100%
    5 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings
    6.2

    QuickBooks Online

    62%
    70 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    QuickBooks Online

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    QuickBooks Online

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings
    5.8

    QuickBooks Online

    58%
    8 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating
    10.0

    QuickBooks Online

    100%
    1 Rating

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating
    4.2

    QuickBooks Online

    42%
    2 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings
    10.0

    QuickBooks Online

    100%
    1 Rating

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating
    4.6

    QuickBooks Online

    46%
    2 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating
    4.6

    QuickBooks Online

    46%
    2 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    Intuit

    QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    Intuit

    • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
    • It enables me to do [an] organizational budget as well as a budget for each specific program
    • It enables the accountant and the auditor access at any time for transparency
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Read full review

    Intuit

    • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
    • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
    • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
    Read full review

    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      QuickBooks Online

      Starting Price

      $15 per month

      Editions & Modules

      QuickBooks Online editions and modules pricing
      EditionModules
      Simple Start251
      Plus752
      Advanced1503
      Self-Employed154

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Brightpearl

      Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
      Read full review

      Intuit

      It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
      Read full review

      Usability

      Brightpearl

      Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
      Read full review

      Intuit

      Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
      Read full review

      Reliability and Availability

      Brightpearl

      Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
      Read full review

      Intuit

      We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
      Read full review

      Performance

      Brightpearl

      Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
      Read full review

      Intuit

      There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
      Read full review

      Support Rating

      Brightpearl

      Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
      Read full review

      Intuit

      Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
      Read full review

      In-Person Training

      Brightpearl

      No in house training was given.
      Read full review

      Intuit

      No answers on this topic

      Online Training

      Brightpearl

      The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
      Read full review

      Intuit

      No answers on this topic

      Implementation Rating

      Brightpearl

      Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
      We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
      Read full review

      Intuit

      The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
      Read full review

      Alternatives Considered

      Brightpearl

      Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
      Read full review

      Intuit

      I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
      Read full review

      Scalability

      Brightpearl

      Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
      Read full review

      Intuit

      As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
      Read full review

      Return on Investment

      Brightpearl

      • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
      • We've also had to spend a ton of money with our CPAs fixing our financials every month.
      • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
      Read full review

      Intuit

      • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
      • QuickBooks Online supports all the key functions of our company's accounting team.
      • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
      Read full review

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