Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
per month per seat
Google Hangouts (Classic)
Score 7.5 out of 10
N/A
The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.
N/A
Pricing
Broadvoice | GoContact
Google Hangouts (Classic)
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Broadvoice | GoContact
Google Hangouts (Classic)
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing Based on 3 Year Terms
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More Pricing Information
Community Pulse
Broadvoice | GoContact
Google Hangouts (Classic)
Features
Broadvoice | GoContact
Google Hangouts (Classic)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice | GoContact
8.4
131 Ratings
2% above category average
Google Hangouts (Classic)
-
Ratings
High quality audio
8.4130 Ratings
00 Ratings
High quality video
8.441 Ratings
00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice | GoContact
8.3
30 Ratings
2% above category average
Google Hangouts (Classic)
-
Ratings
Desktop sharing
8.330 Ratings
00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice | GoContact
8.5
30 Ratings
4% above category average
Google Hangouts (Classic)
-
Ratings
Calendar integration
8.525 Ratings
00 Ratings
Meeting initiation
8.527 Ratings
00 Ratings
Record meetings / events
8.422 Ratings
00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice | GoContact
7.8
25 Ratings
2% below category average
Google Hangouts (Classic)
-
Ratings
Live chat
7.825 Ratings
00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice | GoContact
8.4
50 Ratings
8% above category average
Google Hangouts (Classic)
-
Ratings
User authentication
8.443 Ratings
00 Ratings
Participant roles & permissions
8.449 Ratings
00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice | GoContact
8.4
144 Ratings
1% above category average
Google Hangouts (Classic)
6.3
57 Ratings
24% below category average
Hosted PBX
8.489 Ratings
6.915 Ratings
Multi-level Interactive Voice Response (IVR)
8.366 Ratings
7.725 Ratings
Directory of employee names
8.3123 Ratings
3.045 Ratings
User templates
00 Ratings
5.122 Ratings
Call reports
00 Ratings
9.034 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice | GoContact
8.5
175 Ratings
2% above category average
Google Hangouts (Classic)
8.0
66 Ratings
5% below category average
Answering rules
8.6153 Ratings
8.033 Ratings
Call recording
8.6116 Ratings
7.937 Ratings
Call park
8.5145 Ratings
7.018 Ratings
Call screening
8.6124 Ratings
9.036 Ratings
Message alerts
8.6138 Ratings
8.058 Ratings
Business SMS/External Messaging
8.169 Ratings
00 Ratings
Online Fax
8.484 Ratings
00 Ratings
Voicemail Transcription
8.499 Ratings
00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice | GoContact
8.2
123 Ratings
3% below category average
Google Hangouts (Classic)
8.1
85 Ratings
1% above category average
Mobile app for iOS
8.1111 Ratings
8.173 Ratings
Mobile app for Android
8.368 Ratings
8.071 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice | GoContact
8.4
70 Ratings
5% above category average
Google Hangouts (Classic)
-
Ratings
Centralized communications management
8.561 Ratings
00 Ratings
Team messaging
8.441 Ratings
00 Ratings
Team document sharing
8.527 Ratings
00 Ratings
Call and meeting analytics
8.441 Ratings
00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
I think it depends on the services you enroll in. Broadvoice could be used for basic business perfectly, but allowing for tracking calls and recordings makes it great for businesses where legalities come into play. Were I to leave the firm I am with, I would hope to either utilize a service that offers everything Broadvoice does, or just continue with Broadvoice itself.
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.