What users are saying about
25 Ratings
Top Rated
204 Ratings
25 Ratings
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Score 8.9 out of 100
Top Rated
204 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • CallFire ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • Google Voice ranks higher in 1 feature set: Mobile apps

Cloud PBX

7.8

CallFire

78%
6.5

Google Voice

65%
CallFire ranks higher in 4/5 features

Hosted PBX

6.0
60%
2 Ratings
8.4
84%
23 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
6.8
68%
26 Ratings

User templates

7.0
70%
4 Ratings
5.0
50%
19 Ratings

Call reports

8.2
82%
10 Ratings
5.9
59%
43 Ratings

Directory of employee names

9.0
90%
5 Ratings
6.4
64%
25 Ratings

Call Management

9.3

CallFire

93%
7.6

Google Voice

76%
CallFire ranks higher in 5/5 features

Answering rules

8.0
80%
7 Ratings
6.4
64%
43 Ratings

Call recording

10.0
100%
10 Ratings
8.5
85%
50 Ratings

Call park

8.5
85%
3 Ratings
7.0
70%
22 Ratings

Call screening

10.0
100%
4 Ratings
8.2
82%
59 Ratings

Message alerts

10.0
100%
5 Ratings
7.9
79%
62 Ratings

VoIP system collaboration

10.0

CallFire

100%
8.2

Google Voice

82%
CallFire ranks higher in 2/4 features

Video conferencing

10.0
100%
1 Rating
7.6
76%
20 Ratings

Audio conferencing

10.0
100%
1 Rating
8.9
89%
37 Ratings

Video screen sharing

N/A
0 Ratings
7.0
70%
13 Ratings

Instant messaging

N/A
0 Ratings
9.4
94%
26 Ratings

Mobile apps

8.3

CallFire

83%
8.5

Google Voice

85%
CallFire ranks higher in 1/2 features

Mobile app for iOS

8.5
85%
2 Ratings
8.2
82%
43 Ratings

Mobile app for Android

8.0
80%
1 Rating
8.8
88%
48 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend
  • Google Voice is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.6

CallFire

96%
15 Ratings
7.8

Google Voice

78%
70 Ratings

Likelihood to Renew

9.0

CallFire

90%
1 Rating
9.3

Google Voice

93%
7 Ratings

Usability

CallFire

N/A
0 Ratings
9.0

Google Voice

90%
9 Ratings

Support Rating

CallFire

N/A
0 Ratings
7.0

Google Voice

70%
69 Ratings

Implementation Rating

CallFire

N/A
0 Ratings
10.0

Google Voice

100%
4 Ratings

Contract Terms and Pricing Model

CallFire

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Professional Services

CallFire

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review

Google

In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review

Google

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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Google

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review

Pricing Details

CallFire

Starting Price

$99 per month

Editions & Modules

CallFire editions and modules pricing
EditionModules
Pro$599.001
Grow$299.002
Startup$199.003
Lite$99.004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Google Voice

Starting Price

$10 per month

Editions & Modules

Google Voice editions and modules pricing
EditionModules
Starter$101
Standard$202
Premier$303

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

CallFire

There is no reason not to, it has proven effective in the usage
Read full review

Google

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review

Usability

CallFire

No answers on this topic

Google

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review

Support Rating

CallFire

No answers on this topic

Google

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating

CallFire

No answers on this topic

Google

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Read full review

Google

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review

Contract Terms and Pricing Model

CallFire

No answers on this topic

Google

Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Professional Services

CallFire

No answers on this topic

Google

It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
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Google

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review

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