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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    Orum

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target…N/A
    Pricing
    CallFireOrum
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CallFireOrum
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallFireOrum
    Considered Both Products
    CallFire
    No answer on this topic
    Orum
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    Features
    CallFireOrum
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and Orum
    Feature
    CallFire
    7.6
    11 Ratings
    5% below category average
    Orum
    -
    Ratings
    Hosted PBX6.02 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
    User templates7.04 Ratings00 Ratings
    Call reports7.210 Ratings00 Ratings
    Directory of employee names9.05 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of CallFire and Orum
    Feature
    CallFire
    9.3
    10 Ratings
    12% above category average
    Orum
    -
    Ratings
    Answering rules8.07 Ratings00 Ratings
    Call recording10.010 Ratings00 Ratings
    Call park8.53 Ratings00 Ratings
    Call screening10.04 Ratings00 Ratings
    Message alerts10.05 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and Orum
    Feature
    CallFire
    10.0
    1 Ratings
    23% above category average
    Orum
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and Orum
    Feature
    CallFire
    8.3
    2 Ratings
    5% above category average
    Orum
    -
    Ratings
    Mobile app for iOS8.52 Ratings00 Ratings
    Mobile app for Android8.01 Ratings00 Ratings
    Preview Dialer
    Comparison of Preview Dialer features of CallFire and Orum
    Feature
    CallFire
    -
    Ratings
    Orum
    8.5
    21 Ratings
    15% above category average
    Contact preview00 Ratings8.321 Ratings
    Dialer-CRM integration00 Ratings8.421 Ratings
    Call notes & tags00 Ratings8.721 Ratings
    Automatic call logging00 Ratings8.521 Ratings
    Core Dialer
    Comparison of Core Dialer features of CallFire and Orum
    Feature
    CallFire
    -
    Ratings
    Orum
    8.3
    21 Ratings
    7% above category average
    Outbound dialing00 Ratings9.521 Ratings
    Custom caller ID00 Ratings7.619 Ratings
    Click-to-call00 Ratings8.518 Ratings
    Recorded voicemail drop00 Ratings8.021 Ratings
    Dialer contact import00 Ratings8.719 Ratings
    Campaign & list management00 Ratings7.316 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of CallFire and Orum
    Feature
    CallFire
    -
    Ratings
    Orum
    8.3
    20 Ratings
    8% above category average
    Follow-up calls00 Ratings7.718 Ratings
    Dialer reporting & analytics00 Ratings8.920 Ratings
    Dialer compliance00 Ratings8.319 Ratings
    Best Alternatives
    CallFireOrum
    Small Businesses
    Aircall
    Score8 out of 10
    Dialpad Sell
    Score8.6 out of 10
    Medium-sized Companies
    Nextiva
    Score8.5 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.2 out of 10
    Dialpad Sell
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallFireOrum
    Likelihood to Recommend
    9.4
    (15 ratings)
    9.4
    (21 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (4 ratings)
    User Testimonials
    CallFireOrum
    Likelihood to Recommend
    CallFire
    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Incentivized
    Read full review
    Orum
    Orum is especially well-suited for companies that have high top-of-funnel activity metrics. High-velocity and high-volume sales are more easily facilitated by Orum. Orum is especially useful for industries where cold calling still means conversion. Orum is a must-have in any early-stage startup's tech stack.
    Incentivized
    Read full review
    Pros
    CallFire
    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Incentivized
    Read full review
    Orum
    • Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
    • Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
    • Gives our leadership the ability to listen & coach on live calls
    • Easily manage users within the app - licensing and permissions are simple.
    Incentivized
    Read full review
    Cons
    CallFire
    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Incentivized
    Read full review
    Orum
    • Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
    • In the search lists, it would be nice if we could add favorite cadences or separate by our own.
    Incentivized
    Read full review
    Likelihood to Renew
    CallFire
    There is no reason not to, it has proven effective in the usage
    Read full review
    Orum
    No answers on this topic
    Usability
    CallFire
    No answers on this topic
    Orum
    Very easy to pick up and use. I was involved in the trial phase all the way through to implementation, and actually defined the internal Orum process for the company. Given my involvement I was very hands on and involved in training the bulk of the team, and found that many if not all users picked the tool up very quickly and it was very easy to document the process due to the usability. The only sticking point tended to be the CRM integration for loading in contacts to lists as this was a little bit fiddly, however the actual tool is super easy to use
    Incentivized
    Read full review
    Support Rating
    CallFire
    No answers on this topic
    Orum
    I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.
    Read full review
    Alternatives Considered
    CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Read full review
    Orum
    I have both Orum and Outreach but use Orum for instances where I need to call at scale. Outreach is designed for one-off calls but does not have nearly the breadth and quality of resources for dialing at scale that Orum does.
    Incentivized
    Read full review
    Return on Investment
    CallFire
    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Incentivized
    Read full review
    Orum
    • As a BDR, setting meetings is how I get most of my Bonus, and Orum has allowed me to do this more easily by reaching more prospects
    • Whereas before I may only be able to make 500 calls a week if I really grinded, I can make 1,000+ calls a week using Orum even easier
    • Orum's masking of my number has allowed me to get on the phone with folks that had seemingly been ghosting me for months, which has allowed me to grow my business
    Incentivized
    Read full review
    ScreenShots