22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Hosted PBX
CallFire
6.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
User templates
CallFire
7.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call reports
CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Directory of employee names
CallFire
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Call Management

CallFire
8.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Answering rules
CallFire
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call recording
CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call park
CallFire
8.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call screening
CallFire
8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Message alerts
CallFire
8.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

VoIP system collaboration

CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Video conferencing
CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Audio conferencing
CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Mobile apps

CallFire
8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Mobile app for iOS
CallFire
8.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Mobile app for Android
CallFire
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Preview Dialer

CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.4
Contact preview
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Dialer-CRM integration
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Call notes & tags
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1
Automatic call logging
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
6.3

Core Dialer

CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Outbound dialing
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Inbound routing
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Custom caller ID
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Click-to-call
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Recorded voicemail drop
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
6.3
Dialer contact import
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Campaign & list management
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1

Call Follow-up and Quality Assurance

CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
6.8
Follow-up calls
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1
Dialer reporting & analytics
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
6.1
Dialer compliance
CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

CallFire

No score
No answers yet
No answers on this topic

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.0
Based on 6 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.0
Based on 1 answer
They are providing good support. We can contact any time to raise our query.
Akhil Jain | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Likelihood to Renew

CallFire
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Usability

CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Support Rating

CallFire
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Add comparison