26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    CallFire

    78%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Preview Dialer

    CallFire

    Feature Set Not Supported
    N/A
    7.3

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    73%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 4/4 features

    Contact preview

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Dialer-CRM integration

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Call notes & tags

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Automatic call logging

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Core Dialer

    CallFire

    Feature Set Not Supported
    N/A
    7.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    70%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 7/7 features

    Outbound dialing

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Inbound routing

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Custom caller ID

    N/A
    0 Ratings
    7.0
    70%
    12 Ratings

    Click-to-call

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Recorded voicemail drop

    N/A
    0 Ratings
    6.0
    60%
    8 Ratings

    Dialer contact import

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Campaign & list management

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Call Follow-up and Quality Assurance

    CallFire

    Feature Set Not Supported
    N/A
    6.7

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    67%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    6.0
    60%
    10 Ratings

    Dialer compliance

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Attribute Ratings

    • CallFire is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    CallFire

    96%
    15 Ratings
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    32 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    N/A
    0 Ratings

    Usability

    CallFire

    N/A
    0 Ratings
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    6 Ratings

    Support Rating

    CallFire

    N/A
    0 Ratings
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    1 Rating

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    Discontinued Products

    Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
    Read full review

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    Discontinued Products

    • Organizes your leads based on the parameters you set so you call the hottest leads first.
    • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
    • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
    Read full review

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    Discontinued Products

    • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
    • All notes are lost when another inbound call comes in, whether or not you accept that call.
    Read full review

    Pricing Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Starting Price

    Editions & Modules

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      CallFire

      There is no reason not to, it has proven effective in the usage
      Read full review

      Discontinued Products

      No answers on this topic

      Usability

      CallFire

      No answers on this topic

      Discontinued Products

      I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
      Read full review

      Support Rating

      CallFire

      No answers on this topic

      Discontinued Products

      They are providing good support. We can contact any time to raise our query.
      Read full review

      Alternatives Considered

      CallFire

      CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
      Read full review

      Discontinued Products

      I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
      Read full review

      Return on Investment

      CallFire

      • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
      • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
      Read full review

      Discontinued Products

      • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
      • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
      • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
      Read full review

      Screenshots

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