What users are saying about
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Top Rated
380 Ratings
10 Ratings
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Score 8.2 out of 100

Chorus.ai

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Top Rated
380 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • CallMiner Eureka is rated higher in 1 area: Support Rating
  • Chorus.ai is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CallMiner Eureka

80%
5 Ratings
8.8

Chorus.ai

88%
253 Ratings

Likelihood to Renew

CallMiner Eureka

N/A
0 Ratings
6.1

Chorus.ai

61%
4 Ratings

Usability

CallMiner Eureka

N/A
0 Ratings
7.3

Chorus.ai

73%
6 Ratings

Support Rating

9.0

CallMiner Eureka

90%
2 Ratings
8.2

Chorus.ai

82%
4 Ratings

Implementation Rating

CallMiner Eureka

N/A
0 Ratings
7.3

Chorus.ai

73%
2 Ratings

Ease of integration

CallMiner Eureka

N/A
0 Ratings
6.8

Chorus.ai

68%
3 Ratings

Likelihood to Recommend

CallMiner

Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
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ZoomInfo

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
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Pros

CallMiner

  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
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ZoomInfo

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Cons

CallMiner

  • Admin tools such as integration/ingestion tracking.
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ZoomInfo

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
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Pricing Details

CallMiner Eureka

Starting Price

Editions & Modules

CallMiner Eureka editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Chorus.ai

    Starting Price

    Editions & Modules

    Chorus.ai editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

      Pricing Info

      Likelihood to Renew

      CallMiner

      No answers on this topic

      ZoomInfo

      It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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      Usability

      CallMiner

      No answers on this topic

      ZoomInfo

      This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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      Support Rating

      CallMiner

      We have not yet had to contact support for our Eureka service.
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      ZoomInfo

      I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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      Implementation Rating

      CallMiner

      No answers on this topic

      ZoomInfo

      Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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      Alternatives Considered

      CallMiner

      CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
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      ZoomInfo

      We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
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      Return on Investment

      CallMiner

      • Easy to engage with customers.
      • Effective project communication platform.
      • Easy to provide reports and also manage contacts list.
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      ZoomInfo

      • Reducing cost on training for sales persons.
      • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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